Don't forget the

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Then read the get out clauses in the T & C's

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But, and I'll keep saying this until I'm blue in the face, this fiasco has not only affected their customers (for some reason they appear to think I still have three accounts with them?), so their T

Edited by deleted (Thu 17-May-07 15:48:39)

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4.6 When we provide the Service to you, we promise to use all reasonable skill and care of a competent Internet Service Provider.

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Breach of Contract???

You should be able to contact them and request that all your details are removed from their records. There may be reasons for them not removing all records (data retention obligations), but those too will eventually expire.

There should be no reason for Plusnet keeping alive any communications with you, should you request they cease doing so, other than to settle any financial imbalances.

I'm not a laywer, and that's all based on my experience of the DPA, so ask PN, or others too before acting.

I hope for PN's sake you are wrong...

Only if you can prove that they should have reasonably done something to prevent it that they didn't - e.g. keep a list of all installed software and regular monitor them for vulnerabilities.

If you could prove that this was a published vulnerability that they *should* have caught then you might have a case - but quite how you'd prove that I'm not sure.

Stable door and bolted horse spring to mind

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A bit like blaming the bank for an armed robbery

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If the bank was using a safe that they knew was out of date, and had been superceeded by newer and more secure safes, then yes - I would blame the bank too.

It appears that stories are emerging that would point toward obsolete versions of software being used. Indeed N Armstrongs own words on the register seem to hint toward blaming this on underinvestment in the company under previous ownership/management.

Though of course at the time anyone making claims of underinvestment in order to artificially inflate the figures to make the business more saleable was a heretic...

Could one not argue that PN have used a non standard version of the supplied software, not recommended by the authors/vendors.

If RS can still access his webspace - perhaps he should upload a copy of his blog. That would be true irony