I'm inclined to agree with you - You'll get really clear visibility of our new data retention policy quite soon, and it's very obvious to me that we should have spent more time addressing this area over previous years. It is a real shame that it took what it did for us to get at all the nooks and crannies sorted out now rather than sooner... It's not so much that we ignored it though, more that we always seemed to have a bigger / more important issue to solve. Specifically with Webmail, we never actually finished the job of integrating it with our platform in a way that meant data was removed from the database when it was from other systems.
Ian