New account email problem

Hi All,

I have just setup a new plusnet account for a customer (two days ago).

When i try to send an email to the new account the emails bounce with the following message

No MX or A records for *******.plus.com

Is it usual for this to happen on a new account?

If so how long should I wait before reporting this as a fault?

Is the account active and if so are the email accounts setup. If they are set up are you sending the email to [email protected] where name is the email account which you can see here link to manage my mail

Hi Mike, I've noticed a couple of similar occurrences to this recently, we've raised a problem internally to get it fixed. If you want to PM me the username I'll have a look and see what's going on?

Hi again, thanks for the PM. I've just had a look at this and the account is still in pre-signup which means the mailboxes aren't active yet. I'll keep an eye on them and make sure they activate correctly once the account goes through the process.

Hi Chris.

Thanks for your support it's great to be able to talk to someone on a technical level.