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I got my DD notification email today which did not include the £3 customer
loyalty discount that I had applied for. Apparently this now cannot be amended
until the NEXT bill in a months time. To be picky this makes my 12 month contract
13 months to collect the benefit!
The reason given was "human error". This I accept but surely when everything
possible is done to prevent us contacting humans (I applied over the web page)
it ought to have worked through automatically.
If anyone else has applied for the discount online check to make sure you are getting it!
Meldrew
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