Trying to call Tech Support

I have given up.

Abandoned my first call to tech support after being on hold for 14 minutes and tried to resolve my query regards setting up an email address POP3 account.

I have been given a username and password by an employer and am trying to set this up, but Plusnet have a wierd way of managing domains, where I need to put domain.co.uk+myusername as the authentication address or something like that - their site is unclear in its description.

So I called Tech Services again - and was on hold for 16 minutes before giving up again.

Is it normally like this here?

Is it a Plusnet hosted domain or external? If it is external you have no need to go anywhere near Plusnet's email system.

Sorted it now - although with no help from Plusnet at all.......