Plusnet Value Query

My dad is an existing plusnet customer and he's interested in the Plusnet Value package. He's called Customer Service today about it and has been told he doesn't qualify for the continual £5.99 per month and that the package cost would rise after three months to £11.99.

I'm a bit confused by this because the exchange that he is on, EMLANGL, is a Market Three exchange. I thought that's what was needed to qualify for the lower cost?

Are there any plusnet reps about who can help clear this up?

Hi - That's strange.

Would you mind PMing me the telephone number and I'll check things out myself.

PM sent. Thanks James.