ADSL 2 trials

I recently applied to take part in the ADSL 2 trials that Plusnet are running.
Does anybody know how long it usually takes before you can expect a reply?

Dave's on holiday this week and he normally manages all of the trial requests.

However, there's a backlog of about a month due to the fact that we're placing all the orders manually and secondly want to control the number of orders that we're placing to ensure that the trial phases goes well.

In reply to a post by Metronet_James:

Dave's on holiday this week and he normally manages all of the trial requests.

However, there's a backlog of about a month due to the fact that we're placing all the orders manually and secondly want to control the number of orders that we're placing to ensure that the trial phases goes well.

Thanks for the quick reply James and the much appreciated info.

Just an update, on the 21 March 2009 My exchange was upgraded to 21CN status. I decided to request being put on the Plusnet ADSL 2 trial. I searched the Plusnet site and was directed to http://community.plus.net/blog/2008/12/15/21cn-progr... and placed my request. After waiting nine days for a response Dave Tomlinson posts that we should all apply by ticket and gives the link as http://trials.plus.net I follow the link and again place my request. I am informed that turnaround for tickets is just over three hours, it is now two and a half days later and guess what? the ticket is still unread and waiting.

If this is the quality of support given while trying to get on the trial, it gives little hope of support once on the trial.

I reckon I will give it a miss altogether.

Hi Lenseman,

Sorry about the hassle, but the delay is because these trial tickets aren't standard support tickets and as such aren't monitored by our CSC in the same way as support requests - it does state this on the page at http://trials.plus.net ("Please note these ticket pools are not directly monitored by the Customer Support Centre and that it may take up to 7 to 14 days for your ticket to be acknowledged.")

In reply to a post by orbrey:

Hi Lenseman,

Sorry about the hassle, but the delay is because these trial tickets aren't standard support tickets and as such aren't monitored by our CSC in the same way as support requests - it does state this on the page at http://trials.plus.net ("Please note these ticket pools are not directly monitored by the Customer Support Centre and that it may take up to 7 to 14 days for your ticket to be acknowledged.")

I apologise.
I must admit it was late in the evening when I was informed about having to re-apply using the ticket system. In my haste to get my request logged following the earlier ten day wait, I failed to notice the message you have now pointed out.

Hope your experience is better than the Multicast trials.

Trails are usually screwed because the decision to go down a particular road has already been made. The purpose of trails are to show the board that their decision was correct. In order to do so participants are selected that are unlikely to throw up any problems.

I would therefore expect the majority of selected participants will be on short lines, thereby reducing the possibility of a poor overall result.

I don't think Plusnet are rejecting anyone for the trial that is on an enabled exchange, though as James explained there is a backlog of orders to submit. If you look at some of the threads on the community site you'll find some posts by people with long lines.

I think Plusnet are learning from the MaxDSL problems, and taking it slowly, so things like fault rates and the like can be monitored and system problems can be ironed out before pushing through large numbers of orders.

If you remember when MaxDSL was being introduced, CSC was swamped with calls and tickets for problems and faults which caused big problems for everyone.

Phil

In reply to a post by wingco1:

Trails are usually screwed because the decision to go down a particular road has already been made. The purpose of trails are to show the board that their decision was correct. In order to do so participants are selected that are unlikely to throw up any problems.

I would therefore expect the majority of selected participants will be on short lines, thereby reducing the possibility of a poor overall result.

I suggest you go and visit the dedicated forum on the Community site (http://community.plus.net/forum/index.php/board,62.0...) which will tell you that your allegation is utter rubbish.

Participants are totally self selected, a number are posting to say that their download speeds are the same or reduced.