HELP..slow speeds,router stats included/Bt tester

ok i got my mum connected to plusnet,as she didnt mind the 18month contract.

anway its the upto 8mb value,it was activated on sat/sun 13th/14th and router has turned up today in post.

ive just set it up for her and she is only getting around 1.8mb.

went thourough the bt tester which says this

"Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 7616 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 2000 kbps
Actual IP throughput achieved during the test was - 686 kbps"

and the router stats are these

Uptime: 0 days, 0:33:20

DSL Type: G.992.1 annex A

Bandwidth (Up/Down) [kbps/kbps]: 448 / 7,616

Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00

Output Power (Up/Down) [dBm]: 11.5 / 19.5

Line Attenuation (Up/Down) [dB]: 11.0 / 19.0

SN Margin (Up/Down) [dB]: 23.0 / 20.0

Vendor ID (Local/Remote): TMMB / ALCB

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 0 / 0

FEC Errors (Up/Down): 0 / 0

CRC Errors (Up/Down): 0 / 0

HEC Errors (Up/Down): 0 / 0





Just to add,,router plugged into master socket,on a filter,,(tried both filters),,plugged into test socket,,no bell wire,,and no phone extentions.

im reading about ip profile being stuck could this be it?

thanks for help

Be patient and don't mess about with the connection. The BT system goes through a training period for up to 10 days to determine the correct speed for the line and then the Plusnet system needs to be told the IP Profile speed by BT and that can take some hours after the IP Profile changes.

You can check what speed Plusnet have at https://portal.plus.net/my.html?action=stable_rate

In reply to a post by jelv:

Be patient and don't mess about with the connection. The BT system goes through a training period for up to 10 days to determine the correct speed for the line and then the Plusnet system needs to be told the IP Profile speed by BT and that can take some hours after the IP Profile changes.

You can check what speed Plusnet have at https://portal.plus.net/my.html?action=stable_rate

Thanks for that help,i will wait,,shall i leave the router connected constant?

Just logged in and the sytem says this

Telephone number:
***********************
Phone exchange:
LLANBEDROG
Estimated line speed:
6 Mbps - Checked on 2009-06-06 21:53:15
Current line speed:
7150

Ok i understand the line has to stablize,,but im worried after reading the katz site the profile is stuck bRAS as its on exactly 2000 and the line has been live for 7 days tomorrow.

is there any plusnet customer service guys on here that can check this for me if i pm my log in details?

im not here for long time as its my mums connection and ive traveled to set it up for her and want to try and sort it out.

Hi mazop,

Sure thing - drop me a PM with your username and I'll take a look at the account. Soon as I know anything I'll post back.

pm'd thanks for that matthew

Hi there,

Matt's sent me a copy of your PM so I could have a look at your line for you.

I can't see anything that's going on currently because you're offline, but it's certainly not our profiling system as that's set to 7150Kbps as we're yet to receive a profile update from BT.

I am however quite surprised that the speedtest is showing a low figure, although there's a good chance that's just the BT speedtest giving out duff information (not like that happens often).

What sort of results do you get from http://mybroadbandspeed.co.uk ?

In reply to a post by Metronet_James:

Hi there,

Matt's sent me a copy of your PM so I could have a look at your line for you.

I can't see anything that's going on currently because you're offline, but it's certainly not our profiling system as that's set to 7150Kbps as we're yet to receive a profile update from BT.

I am however quite surprised that the speedtest is showing a low figure, although there's a good chance that's just the BT speedtest giving out duff information (not like that happens often).

What sort of results do you get from http://mybroadbandspeed.co.uk ?

Hi,
i am supprised with the line quality and sync,,i have done a test with your link,,however i dont know what url i need to put in to share it on here

but the speeds are coming in at
D U
yesterdy at 22:56 1948 and 360
TODAY AT 1104 1954 and 369


i have used that tester quite a few times and never budged over 1900.


ihave done all the usual checks for my indoor wiring,as of on here..ive even bought my laptop from hiome here to and connected it to the router and that is showing the same.

that is why i was suspecting a stuck bRas

Yup - That just looks like the BT default of 2000Kbps until they apply the first IP Profile.

Which should be in the region of 6000Kbps, I would have thought.