In reply to a post by Metronet_James:

Guys - We've got about 2Gbps of traffic from iPlayer currently.

That's 2/7ths of our Network capacity. Now is not a great time to be testing latency.

with respect i've been seeing this kinda spike for the last several months at times like 6am-8am and been having the issue with timeouts on web pages EVEN if it is ONLY my pc online at time, was more concerned about my latency on world of warcraft, originaly when i took out plusnet even if my housemate at time was streaming anything it had no noticable adverce effect on my gaming, my latency in wow USED to be sub 100ms ie 50-60ms lately when it's just my pc on it's averaging between 150ms and 180ms, if my housemate streams something now i see massive increase on latency even though nothing has been changed hardware of software our end, never mind if we have a friend round and they power up the spare pc and just web browse. in the last 2 months i've seen a significant degregation in service in regards to latency, point of fact been seeing lag spikes happening within plus nets own network which seeing on several peoples posts here same thing, here was part of my last raised fault with plus net
"still seeing lag spike on tracert on that server of yours (ip number84.92.0.181)
hope number 3 on tracert to http://www.blizzard.com (ip number 12.129.242.31)
86ms 221ms 239ms"

"Alex Tame CSC Analyst 2:07pm, Tuesday 2nd June 2009

Dear Mr(personal detail removed)
The traceroute you have provided on the ticket is showing the server that is having problems and latency is the 4th hop te2-1 which is outside our network. Ours goes through hop 2 and 3 through ag03 and gw02 which from your screenshot appear to to be fine. The second screenshot does however appear to show a slight spike on our second gateway but its hard to tell from just a quick snapshot. The best thing to do is run the capture to the website as with the traceroutes and we will have our networks team look into that for you. If you also do one to the game server your having problems with that would also be helpful.

I would also note that before running any tests you restart the router once to ensure your connection is refreshed as we have had some load balancing issue lately that could cause the problem and a restart will ensure your not affected by this."

these where the points from 3 different tracerts performed between 6am and 8am on differant dates
hop #3 43ms 404ms 412ms server gi1-6-703.pcl-gw01.plus.net [84.92.0.181]

hop #3 116ms 238ms 247ms server gi1-6-703.pcl-gw01.plus.net [84.92.0.181]

hop #4 174ms 206ms 200ms te2-1.pcl-gw02.plus.net [212.159.1.114]

"Your comment 8:59pm, Friday 12th June 2009

http://www.thinkbroadband.com/speedtest/results/id/1...

link for thinkbroadband.com speedtest just ran, showing connected downstream as 4mb?????????????????"

which considering at time my router was showing connected about 6mb/s from the internal admin screen.....
and at time had NOTHING else running and only my pc was on, wireless on my router is disabled as using eithernet rather than wireless (more secure for 1

after doing reading here and others i've gone straight back and reraised the fault i originaly raised with the issue of the timeouts now included, if i dont see a definitive improvement within a reasonable time as my contract is now well and truely past the 12 months and on a monthly ongoing renewal i think i will be requesting my mac code soono

In reply to a post by jelv:

In reply to a post by Taras:

On some gateways and some traffic types PN today had up to 50% packet loss.

You ought to make it clear that that loss was of bronze traffic (typically P2P and binary usenet) whilst the the highest loss on gold (browsing and streaming) was 0.5546% so the network management did exactly what it was supposed to do. But hey, why let the facts get in the way of giving Plusnet a kicking.

I would also make it clear that it was browsing that was timing it out. Also I'm not giving PN a kicking. Given that I'm actually on a Business PN package I had more than enough reason to ask what was going on .

There's been a few reports of DNS issues recently; are you sure it wasn't DNS lookup failures rather than a symptom of a network overloaded?

Been getting quite a lot of lookup failures lately..last night was especially bad.
Seems ok this morning.

This might be of interest.

I named this thread as timeouts because i wasn't 100% sure if it was dns or not because of the strangeness of it. I'm glad I'm not the only person who is having issues . The thread you linked to pretty much has got all my issues in that thread.

I did a traceroute to an ip and still has slow host name lookups on each hop. I knew it wasn't a bandwidth issue but more a packet drop or dns. Just wasn't sure which.

If people are still having problems then there's some useful diagnostic tests you can run for us that I've summarised in by post here.

http://www.thinkbroadband.com/speedtest/results/id/1...

link for thinkbroadband.com speedtest just ran, showing connected downstream as 4mb?????????????????"

just ran BTs speed test just before and seems like both it and thinkbroadbands own speed test showing same thing, i'm missing about 3mb/s throughput
Results Image not loaded

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 4251 kbps

and given a fair few starting to report same thing even BEFORE the tennis question i have for plus net is wtf they have changed their end in last 3 months or so...

@Guardian1uk

Your problem isn't related to the DNS issues that have been reported in here.

I've replied to your PM - I'd be grateful if you could send me a username.