...and that is stopping a lot of existing users from swapping to the new products when they could potentially save money. We can just hope that Plusnet eventually see sense and at least give an option to opt for a short contract without the free house move, free hardware etc.

There must be some sort of legal get out of these long contracts if the product does not suite surely. You are agreeing to something from a distance you cannot see or try. If there is not there should be. Maybe OFCOM needs a kick in that direction.

We can just hope that Plusnet eventually see sense and at least give an option to opt for a short contract without the free house move, free hardware etc.

I doubt PN are in a position to do that. The introduction of the long contracts signalled a greater input by BT. PN were doing more than the average ISP with the one month trail, which I believe was a PN not BT initiative.

I feel BT are exerting more control than ever before. The "unlimited" product would never have been introduced by PN for reasons they have frequently stated. I believe the latest product set and contract lengths were a fait accompli.

I agree.

How it can be looked at is,
The more time passes, the more people with be on the longer contracts, either by swapping to the new products, or new customers.

In say a 6 months time, many more people will be "trapped" into a contract.
Now if pipes become over congested, what can a user do, than to put up with slow speeds?

In business there is a reason for everything, feeling the need to "trap" people into a long contract they clearly have a plan why the need to do this?

"Now if pipes become over congested, what can a user do, than to put up with slow speeds?"

True but PN have doubled capacity over the last year... as Kitz posted recently.(albeit including MAAF and Brightview) which dont account for that many customers. The problem of undercapacity may well be a thing of the past.

It might not be a problem of the present, but who knows what the future will hold?
A future PN now feels it wants to "trap" customers into.

More disingenuous negativity.... always the negative... do the facts disturb you...

Plusnet is trailing 21CN. This statement sums it up nicely,

"21CN isn't delivered using 622 gateways, so if Plusnet is planning large scale migration of users over to 21CN they wouldn't want to be ordering more gateways and associated equipment."

The question is how long will customers suffer slow speeds, whilst as you say locked into a long contract.

edit to add link as a matter of courtesy, not to score points;

http://community.plus.net/forum/index.php/topic,7787...

Edited by wingco1 (Sun 26-Jul-09 12:13:01)

Yes I think a 18 month is a negative.

Looks like I might have been wrong, and it can be a present issue.