Indeed they do rate higher... actually How much higher is uncertain as the sample size of voters is SMALL ie less than 100 to 6-700 in plusnets case.

In reply to a post by Sadoldman:

In reply to a post by paddyclark:

There I agree with you...

You lot are trying to mess with my mind I reckon.....and it's working.

Well that happened to me too, so in the end I gave up wanting to know anything more about the PlusNet Phenomenon

I think I can simplify things for you Don:

Nobody, but nobody (whether "fan-boys" or "bigots") likes the 12 or 18 month contracts.

The concession that existing users could ask for a 12 month contract on Value and Unmetered (which normally have 18 month contracts) if they waived the free house move and hardware was not met with wild celebrations!

Not wishing to reignite a flame war. I don't really understand the notion that existing customers should get preferential treatment. It doesn't seem to happen much in other businesses. Loyalty usually counts for nothing.

I'm happy that PN customers have extracted a concession from PN, but I doubt it would have happened in other areas.

In reply to a post by jelv:

I think I can simplify things for you Don:

Nobody, but nobody (whether "fan-boys" or "bigots") likes the 12 or 18 month contracts.

The concession that existing users could ask for a 12 month contract on Value and Unmetered (which normally have 18 month contracts) if they waived the free house move and hardware was not met with wild celebrations!

As soon as an ISP starts offering unlimited products and 18 month contracts most people start to wonder what is going to happen to the quality of service. If your product is good enough why remove the free trial and make it an 18 month contract ?

I am on the Pro Package with Plusnet and it is fine.

In reply to a post by jelv:

I think I can simplify things for you Don:

Nobody, but nobody (whether "fan-boys" or "bigots") likes the 12 or 18 month contracts.

The concession that existing users could ask for a 12 month contract on Value and Unmetered (which normally have 18 month contracts) if they waived the free house move and hardware was not met with wild celebrations!

Totally agree with you.
The more the issue is brought up/debated, the more chance it will get changed.
This can only be of benefit to both old and new customers.

I stated when it was first introduced that a customer should think long and hard before entering long contracts, things change fast as you know.

It is also not unlikely that midway into a long contract circumstances change, and if a change of package is required I would think it unreasonable to require a new contract.

New contracts where they give something to get something I understand, even if I don't like them much,...... but a basic admin change for an existing customer should not have such onerous requirements I reckon.

It is this creepy sense of agreement that is doing my head in. I have entered an alternative universe.

I agree with you about the unlimited and value it does send out alarm bells, mine is ok at the moment as well but I'm not counting my chickens, the BBYW product was a good one pity things had to change

in my limited experience (used to be with Newnet and have a client with Plusnet) l would rate NN way above PN.
Simple things like actually reading the whole ticket or managing to escalate a fault to Bt the day it was reported, not 5 days later...
Hopefully won't be an issue much longer - client will be migrating to be real soon now

The dumbest aspect of these contracts is that Plusnet have done nothing about providing an option for students who would typically rent accommodation for less than a year. I think one argument Plusnet put forward was that when they moved out they could take advantage of the free move - but if they go back to their parents each summer where there is already a broadband connection?