Explain a Ticket please

Can someone from PN tell me in plain English what the contents of ticket 29658281 mean please, seems to suggest that user disconnects everything, reconnects to see if fault still exists but the call is full of technical jargon and seems to have just been passed back?

Thanks

Hi,

Yes this is a standard faults response to an intermittent connection issue.

It's basically making sure that everything's been tested before the fault is passed to BT and an engineer has sent, in order that there aren't any AVC (abortive visit charges) charges issued - the ones that BT charge if an engineer attends and finds that the fault is caused by some equipment plugged into the line or some internal wiring.

It can be summarised as - test the router in the master socket with everything else unplugged from the line. If the fault is still apparent, check to see if it happens at the same time each day and if so see if it could be electrical interference (that's why you see so many posts relating to Christmas tree lights during the season). Also test a different router in the same way.

If the fault still happens with the other router, you've proved it's nothing at your premises and we can escalate the issue knowing there won't be a charge issued.

All the techy stuff in previous responses is for our faults team, so they know what's been tested and when and also what state the line (and fault) was in at the time of testing.

Hope that clears things up a bit,

Edited by deleted (Fri 14-Aug-09 16:19:46)

It does help, thanks

If the fault persists when plugged into the master socket, and assuming it is one where the bottom half of the faceplate can be removed by unscrewing 2 screws, then you should also try the Test socket on the wall at the back in this pic.

Lo and behold, without any further intervention, the problem has gone away.

The tests that were run must be magic!

Thanks