Plusnet just paid me some money

Just checking my bank account and I've been given money by Plusnet - bonus you might think.... but I'm a little confused.

I was a Plusnet customer from early 2005 and I had a few (maybe 4-5) referrals and they were nicely chipping away at my monthly fee.

I left in early summer 2006 and at the time I was told that my referrals would continue to click over and once they hit a certain amount, that they would automatically send them to me.

I completely forgot all about it until today when I got a £5.00 "DD Refund".

I'm guessing this is 39 months of referral fees, but I'm fairly sure I was getting £2-3/month originally. I appreciate that some of the referrals left the ISP and some may have gone onto accounts which don't pay referrals now, but really???

I've tried to get a password recovery to login to the portal (even tho I know the password is correct) and that's not coming through.

As I'm no longer a customer, I was wondering if any of the ISP reps could take a look for me and find out what this £5 is for and what happened to all the previous months referalls.

Thanks


Pete

Edited by deleted (Wed 14-Oct-09 14:00:41)

a username would probably help otherwise they won't know who you are

If you want to PM me your details I'll take a look and see what's going on.

In reply to a post by Oldjim:

a username would probably help otherwise they won't know who you are

Despite not being a customer any more I had no intention of posting my username in a public forum as it's used for other things now!!

Thanks Chris - PM sent

Chris has barely been at his desk all day.

Would you mind PMing me your username aswell?

And replied, thanks Pete.

Give me a shout if you've got any other questions.