Is There A Problem?

THis is the second day I've been suffering with pages not displaying, dropped connections, some websites not loading, wireless link dropping, and slow browsing.


Tracing route to portal.plus.net [212.159.8.2]
over a maximum of 30 hops:

1 * 1 ms 1 ms 192.168.0.1
2 20 ms 28 ms 20 ms lo0-plusnet.pte-ag1.plus.net [195.166.128.64]
3 1277 ms 17 ms 17 ms ge0-0-0-403.pte-gw2.plus.net [84.92.4.2]
4 22 ms 19 ms 19 ms ae0-102.ptn-gw02.plus.net [212.159.1.105]
5 166 ms 205 ms 210 ms ae0-101.ptn-gw01.plus.net [212.159.1.109]
6 29 ms 27 ms 31 ms gi3-0.pih-cr1.plus.net [212.159.1.177]
7 28 ms 30 ms 28 ms vlan8.pih-gw4.plus.net [212.159.0.30]
8 28 ms 30 ms 28 ms if25.pih-lb04.plus.net [212.159.0.18]
9 * * 1322 ms portal.plus.net [212.159.8.2]

Trace complete.

Is anyone else having problems? I'm migrating and my line is being switched to LLU on Friday. I'm wondering if it has something to do with this?


BT speed test and BB Max speed checker appear fine.

Download speed achieved during the test was - 6153 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

Unfortunately we had a pipe drop last night, which has led to the network being a bit out of balance. I'd recommend switching gateways until you get onto pcl-ag02 - you should find things are a bit better then. You can tell which gateway you're on from the second hop in the traceroute (you're on pte-ag01 at the moment).

Hope that helps,

Hiya,

Thanks for your reply.

I've just had another look. I'm still on pte-ag01 at the moment, but am due to be switched over to LLU before midnight, so will leave it for now.

We may come back to Plusnet in the future if Talk Talk doesn't work out. The main reason we're moving is because of financial reasons, plus hopefully faster speeds in the future. According to checkers, there are no plans by BT to introduce WBC to our local telephone exchange. The congestion on our exchange at peak times can sometimes be a problem, and it makes browsing slow, not to mention constant buffering on YouTube videos etc.

Thanks again

In reply to a post by ggater:

The congestion on our exchange at peak times can sometimes be a problem, and it makes browsing slow, not to mention constant buffering on YouTube videos etc.

[chuckle]
Irrelevant now, but who told you your exchange was congested?

Check it here.

That hasn't updated since September, but put your phone number into this one which seems to be up to date.

Good luck with your new ISP and hopefully we can tempt you back in future.