Product Refresh - Setup and/or Migration Charge?

Looking at the very recent product change can anyone confirm that the "£30 setup charge" applies to BOTH new broadband and migrations in. Looking at the small print seems to confirm this but not in so few words.

I realise there is the option to agree 12 month terms and so defer the charge until you leave or get it for free after 12 months. This would however make a short lived migration in nearly as expensive as LLU and makes it 3 times the normal BTW migration.

Unless things have changed and I didn't spot it the £30 setup for migration is when you are transferring from a full LLU (phone and broadbamd)

Yep, it applies to both.

Bear in mind a lot of the migrations these days are to and from LLU suppliers and we've also reduced the cost of a new provide.

I take some of your point James about adjusting other fees and it must be far simpler from a customer service (explanation) point of view to have a single fixed charge. And I assume most of your market is very non-techie so just explaining why they can't have the market 3 price in month 4 must take some time.

As a counter argument though you gave up the strict 12/18 month contracts (well done), but effectively get an extra £20 income from a BTW customer who migrates in and leaves because the traffic shaping does not suit them (or because of the current congestion).

It's also worth pointing out that we've charged £14.99 for LLU migrations for the last couple of years

James,
Can you be specific.
Where a migration is from a BT line is there a charge or not.
I refer you to this FAQ http://www.plus.net/support/broadband/products/value...

4. How much does it cost to move to Plusnet?

In most cases this is free. There may be costs if your line is with a provider other than BT. If you're not sure, give our sales team a call on 0845 140 0200 and we'll be able to confirm.

Jim,

That refers to the costs associated with moving the phone line back to BT.

So if the user was with BE for example which is broadband only but still LLU would there be a cost even though the phone line was with BT

Jim - You're confusing the issue.

What I'm referring to is the cost of moving your phoneline back to BT from a fully unbundled supplier. This refers to the cost of moving the phone product, and not the broadband.

I didn't think I was - I was trying to clarify the point
Original Question

Looking at the very recent product change can anyone confirm that the "£30 setup charge" applies to BOTH new broadband and migrations in. Looking at the small print seems to confirm this but not in so few words.

Your response

Yep, it applies to both.

Bear in mind a lot of the migrations these days are to and from LLU suppliers and we've also reduced the cost of a new provide.