New line but IP Profile stuck at 3000?

Hi everyone

Following on form this thread

BT have now given me a new line as of yesterday afternoon. The BT engineer reckoned the T-junction outside my property was full of water and I was picking up noise from next door's line!

Anyway, my router has been sync'd at 8128 ever since with no errors or drops and no noise on the line. However, speeds are only in the region of 2-3meg (2776kb/sec) and the BT guy reckons I should get at least 6 meg. I checked the portal and it says my current line speed is 3000 but the BT Speedtester sys the profile for the line is 7150.

Can somebody check this for me please??

Thansk in advance

Hiya,

We've just had an update from BT, so I've re profiled your line @ 7150Kbps.

That's great - cheers James.

Would I be right in saying that as it's a new line, it has to go through the training again??

Yep.

Signs are good though with that sync speed. I wouldn't expect any problems.

Cheers James

Will let ya know how I get on after the 10 days then. Fingers crossed

Well it's day 3 after BT gave me a new line and I am still yet to see speeds over 1.8meg even though the line has been constantly sync'd at 8128 with no disconnections!

I have done several speed tests including the BT SPeedtester and none have given me anything faster than 1.8meg. I have had website timeouts and general browsing is VERY slow. Just donwloading 5 emails this morning took about 6 mins!!

What could be the problem now??

Have you tried a single disconnect/reconnect to see if it's because you haven't picked up the correct profile?

I have done 2 just to be sure. BTSpeedtester says profile is 7150 and so does the Portal. I will try another now and see what happens.

Can't understand it - router stats are:


Uptime: 0 days, 16:28:52
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [MB/MB] 11.98 / 81.91
Output Power (Up/Down) [dBm]: 11.5 / 19.5
Line Attenuation (Up/Down) [dB]: 18.0 / 30.0
SN Margin (Up/Down) [dB]: 24.0 / 13.5
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 66
HEC Errors (Up/Down): 0 / 37

Which are practically identical top my old house so that shuldn't be a problem.

Nice line for ADSL2+ .

Clutching at straws: have you checked your usage allowance?