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I have recently migrated away from PN to O2 and everything has gone smoothly, the service swapped over last Wednesday andI didn't notice any downtime at all.
My issue is with PN billing, I was advised that I had to add a credit card for my final payment which I did but then on 28th November they took my normal monthly subscription covering me until 27th December. They did say that they would refund any money owing to me after the migration. I phoned today to find out when I would be getting my refund. The guy I was talking to was fairly disinterested and gave me incorrect information a couple of times but eventually gave me the right information although I will have to wait 7-14 days for my refund.
My PN account has now been closed but just before it was I noticed a comment about my account being cancelled and I have now recieved an email to say my cancellation will take place on 15/12/2009.
I never asked to cancel, just to migrate away, I am also sure I saw a cancellation charge of £25 being applied to me but now I cannot check.
Can someone from PN please look into this for me (username was macowens)
Thanks
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macowens
