Is it always this slow to migrate in?

Sent in my mac on Fri 11th and still waiting to be switched over to plusnet.
Migration didn't start until Tues 15th due to plusnet not using my mac until after the weekend then my details where not up to date. Was given a date of today but not been moved over.
Not only that but last thursday I checked my order tracker and it said there was a problem on my line and they would look into it. I sent a ticket to ask about the problem and was informed everything is moving along as normal.
Will I be migrated over today?
Do these problems always happen?

Hi there,

If you've got a username I can take I'd be happy to look at this for you.