Plusnet was good for 1 week then total garbage

came over from virgin internet other week my Speed has dropped from a steady 1meg to http://www.speedtest.net/result/778672117.png

I've had a outstanding ticket since 9:22am, Friday 2nd April 2010

outstanding for the 1st week though lol

Edited by deleted (Sun 11-Apr-10 11:23:41)

Drove 63 mile to the girlfriends mothers and used her broadband on bt internet , only wanted to update my anti-virus software lol, it was quicker making the trip than using plusnet broadband

its fantastic broadband if you love to travel

If you can post some router stats that would be usefull.

http://www.kitz.co.uk/adsl/frogstats.php

ADSL Link Downstream Upstream
Connection Speed 800 kbps 448 kbps
Line Attenuation 63.5 db 31.5 db
Noise Margin 15.4 db 7.0 db


DownStream Connection Speed 800 kbps
UpStream Connection Speed 448 kbps

If you have a BT mastersocket like this one connect the router into it and get another set of line stats, this will help a bit to indicate if there is a problem with the house/extension wiring.

The downstream noise margin of 15.4dB is way to high if the line is stable and is not helping the router to sync at a higher rate than the 800Kbps in the stats.

With stats like that you are a long way from the exchange with a noise issues.

This will be with any ISP I would wait and see what support comes back with.

also look here http://www.kitz.co.uk/adsl/socket.htm

Edited by deleted (Sun 11-Apr-10 15:37:57)

yeah It produced same rate into the test socket, at the moment I have it plugged directly into main socket along with the house phone so no extensions in with it, I thought about the high noise readings - can these be brought down to increase the speeds ?

the snr went like this once I went over to plusnet, it was flawless on previous isp.

Edited by deleted (Sun 11-Apr-10 15:47:21)

You could ask Plusnet for a noise margin reset to the default 6dB, with that there will also be a 10 day line retrain.

In reply to a post by mrmarkyuk:

yeah It produced same rate into the test socket, at the moment I have it plugged directly into main socket along with the house phone so no extensions in with it, I thought about the high noise readings - can these be brought down to increase the speeds ?

the snr went like this once I went over to plusnet, it was flawless on previous isp.

Do you mean it produced the same speed test rate, or the same statistics? And the test socket inside the master not the normal socket? (Sorry to query that but some people do think they are using the test socket when they are not).

In particular if you are using the normal external socket then extensions can have an effect, even though nothing is connected to them.

Always connect well after dawn and well before dusk. That can make a difference of several hundred kbps, and remember that download speed can take up to 5 days to improve given a higher connection speed. The stats immediately after a re-connection would be useful as the noise margin changes later.

i'm over the moon, all fixed - might have been a glitch on the line that sparked all the crazyness

asked plusnet to reset it back to 6db and its kicked back in - have to wait for the 10 day process but dramatically better.

cheers everyone for your replies.