As in striking one with awe e.g. gobsmacked

Any update? Nothing further on the PN forum.

Update as requested.....

I got this in a ticket, guess they feeling uncomfortable now putting it on their forum.....

As already agreed you will not pay for broadband until this is resolved, bearing in mind that you do have a usable service at present which is working to a level where you are able to post responses to us frequently and that we have agreed to 3 months free service we are unable to extend an offer beyond this I'm afraid.

No further time frames have been specified as I'm unable to offer one at present. I'm chasing for progress on this issue right now and will update you again soon.

This is my reply......

Just read the info in the ticket,

As a result rang up to get a mac code which plusnet made it as difficult as possible to get, spoke to Edmund who refused to give us a mac code until I gave him my bank details (sort code) and password for the member centre......I refused to give that info and asked to speak to his manager and was told no such manager was available.....in the end he agreed to send the mac code with me giving partial details of my password......he was as unhelpful as possible.....

In this day and age do plusnet really think I am going to give such personal details over the phone when anyone could be listening??

Total and utter joke......

In the ticket you say you have given me 3 months free broadband, you have got this wrong as you have only given us 2 months (april and may), unless there is something I am not aware of???

You also mention that this is because I have a usable broadband, yet you know there is an on going fault......if you bought a car and it only did 20 mph and stopped working intermittently and the garage turned round to you and said, but its usable, would you accept that??

Edited by dogwhisperer (Mon 10-May-10 16:25:39)

The ticket info was posted 11.21am this morning and no updates so far about fixing the on going fault, so hardly seems like they are bothered that much and no priority given even though this has been on going for about 6 weeks.....

To me all I am getting from plusnet is hype with little or no content.....

While to some it may appear I am getting a good deal getting my broadband free at the moment, I would much rather be paying for a reliable service and hence why I requested a mac code, probably my best chance of getting a reliable service is via a different supplier.....

I have had enough of playing piggy in the middle between plusnet and BT......

Edited by dogwhisperer (Mon 10-May-10 16:35:24)

It's a sad state of affairs and that's a fact. I do believe Adam is doing his best but unfortunately BT Wholesale and Openreach don't seem to be talking to each other. I honestly believe he is as frustrated as you are.

Please keep us updated, I'm sure there are a number of people very interested in the outcome. Hope it gets sorted for you sooner rather than later. Can I just ask, did you have any line/connection problems with your previous ISP?

Thanks wingco,

I like Adam and I would have left ages ago if it wasn't for him, but in a way he has made the situation worse by giving me a high expectation on 6 different occasions that this will be fixed, when you give a high expectation and in reality it turns out to be very low this can only cause confusion, mis-trust, lack of confidence ect, etc.....so without his involvement I would have migrated away long ago and saved myself all this heartache and pain....

Having all the experience he has he must know that its pot luck wether anyone can get BT to do anything so would have been better to set an expectation accordingly in my view....

I didn't have line probs with my previous ISP as such, they are a re-seller in the non LLU market and they changed suppliers....as a result my broadband seemed to be constantly throttled and the new supplier apparently had sever problems, probably an over subscribed network with the influx of so many new customers, also for the first time the reseller did their own billing and they made a complete mess of it which caused all sorts of problems.....I had been a customer for several years and their customer support used to be brilliant but that went completely downhill as well and I felt I had no option but to leave.

In reply to a post by dogwhisperer:

In this day and age do plusnet really think I am going to give such personal details over the phone when anyone could be listening??

Would you rather that anyone could ring up and get your account transferred? I could understand your stance if you had been called by plusnet but since it was you that had called them your argument is redundant.

Did your solicitor laugh as loudly as I did at the suggestion of legal action?

I would have thought it right to address the customers concerns, and put the request in a support ticket. Wouldn't you agree?

Or do you prefer to slag people off just for kicks

In reply to a post by kamelion:

In reply to a post by dogwhisperer:

In this day and age do plusnet really think I am going to give such personal details over the phone when anyone could be listening??

Would you rather that anyone could ring up and get your account transferred? I could understand your stance if you had been called by plusnet but since it was you that had called them your argument is redundant.

Did your solicitor laugh as loudly as I did at the suggestion of legal action?

As with other ISP's if plusnet allowed you to get a mac code by email or via their ticket system and didnt insist you have to ring them then that would resolve the problem you are talking about......

My solicitor didnt laugh, I was seeing him about another matter and this was a side issue, he didn't think there was much point with the small claims court, but wants to know the outcome when I visit my medical consultant to discuss my latest set of blood test results and wants to know if in his opinion if all this has affected my health as I suffer from a condition that does not respond well to stressful situations which plusnet are fully aware of.

With your attitude I assume you work in 'customer services'..?

In reply to a post by wingco1:

I would have thought it right to address the customers concerns, and put the request in a support ticket. Wouldn't you agree?

I agree totally, clearly you have to phone plusnet to get a mac so they can make it as difficult as possible to leave, communicating via ticket is surely much more secure anyway.....they could always then ring to check if they wanted.....