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Standard User ian72
(knowledge is power) Tue 04-Jan-11 09:08:25
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Re: Considering migrating to Plusnet ...


[re: meldrew] [link to this post]
 
In reply to a post by meldrew:
The zero excess setting is a great idea. I tend to feel that anyone needing more than 10Gb a month needs to get a life...!! Like OJ I have not exceeded it yet.

Meldrew


Depends on what you are doing. My parents normally use around 10GB but two months running went over 15GB because the first month my brothers PC downloaded the warcraft updates (about 7GB) and then downloaded call of duty (I think a similar size). You may not think that is having a life but many do so would suggest you consider that others have different interests.
ISP Representative orbrey
(isp) Thu 06-Jan-11 16:01:48
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Re: Considering migrating to Plusnet ...


[re: mk2] [link to this post]
 
Hi mk2,

Thanks for joining us - if you've any issues or questions please post here or join us on our community forums and we'll get back to you as soon as we can.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User mk2
(fountain of knowledge) Thu 13-Jan-11 12:33:20
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Re: Considering migrating to Plusnet ...


[re: orbrey] [link to this post]
 
Seems my migration has not gone ahead to Plusnet because there is no capacity available at the BT exchange till end of January at the earliest.
Just had to cancel my migration

Martin


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Standard User RobertoS
(sensei) Thu 13-Jan-11 13:26:16
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Re: Considering migrating to Plusnet ...


[re: mk2] [link to this post]
 
If you are on a DSLAM that can't support ADSL2+ they should be able to move you to an ADSL connection, as that wouldn't need a change of DSLAM. Then upgrade you when possible.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
ISP Representative orbrey
(isp) Thu 13-Jan-11 13:48:27
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Re: Considering migrating to Plusnet ...


[re: mk2] [link to this post]
 
Hi Mk2,

It looks like Adam's picked this up over on our community forums here, he's got this in hand for you.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User RobertoS
(sensei) Thu 13-Jan-11 14:55:20
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Re: Considering migrating to Plusnet ...


[re: mk2] [link to this post]
 
From the Community thread
I have just contacted Newnet with regards to the obtaining a new MAC key and they cannot generate a new one till the 2nd February when the present one I used runs out
If you rang about that you may have got misinformation.

You previous MAC should now have been "cancelled" by Openreach as it has in effect been used. So instead of ringing again, just go into the Support Pages and (before the takeover) there used to be an online MAC request facility.

If it is still there it is fully automated and will go straight through to Openreach. So if I'm right about the old one having been "used" you should quickly get an email back. Newnet used to reckon about 10 minutes from request. They failed with me, it was 20 minutes. But that might have been my email host!

It's worth a try, costs nothing and does no damage if it doesn't work.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
Standard User mk2
(fountain of knowledge) Thu 13-Jan-11 21:38:39
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Re: Considering migrating to Plusnet ...


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
From the Community thread
I have just contacted Newnet with regards to the obtaining a new MAC key and they cannot generate a new one till the 2nd February when the present one I used runs out
If you rang about that you may have got misinformation.

You previous MAC should now have been "cancelled" by Openreach as it has in effect been used. So instead of ringing again, just go into the Support Pages and (before the takeover) there used to be an online MAC request facility.

If it is still there it is fully automated and will go straight through to Openreach. So if I'm right about the old one having been "used" you should quickly get an email back. Newnet used to reckon about 10 minutes from request. They failed with me, it was 20 minutes. But that might have been my email host!

It's worth a try, costs nothing and does no damage if it doesn't work.


Thanks Bob.

I was informed by Newnet that my present MAC key was valid for 30 days and that they could not generate a new MAC key on my account till the 2nd February

I have just tried to generate another MAC key via the Newnet Broadband Migrations/Terminations and the second part of the process informs me

This account already has a MAC code
MAC Code: xxxxxxxx
Expiry Date: 02/02/2011

I did not proceed to the next stage and cancelled the order. I guess doing so would just have generated another MAC key on the 2nd February, as Newnet had early informed me.

My original MAC Key was generated in 10 minutes, so no issues there smile

Martin
Standard User RobertoS
(sensei) Thu 13-Jan-11 22:03:03
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Re: Considering migrating to Plusnet ...


[re: mk2] [link to this post]
 
That is a system bug at Newnet then.

The reason a MAC cannot be issued within 30 days is that two simultaneous ones are obviously not allowed.

However once it is received from the new ISP and acted upon by OR it has been used. If the migration is then cancelled Openreach systems can issue a new one.

The wording you give indicates the 30-day restriction is coded into the Newnet side and incorrectly prevents a request being submitted to OR frown.

You can see why they have done it, to prevent users submitting multiple requests and possibly causing mayhem, but perhaps they could do a manual request to OR?

Why didn't you let it go through to produce one in Feb anyway? Or would you rather stay as you are as you can't yet get ADSL2+ on Plusnet?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
Standard User kamelion
(experienced) Sat 15-Jan-11 01:11:17
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Re: Considering migrating to Plusnet ...


[re: RobertoS] [link to this post]
 
It hasm't been used as transfer hasn't been made. The first MAC is still legit

BeUnlimited
Bandwidth (Up/Down) [kbps/kbps]: 2,273 / 21,442
Standard User RobertoS
(sensei) Sat 15-Jan-11 09:20:20
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Re: Considering migrating to Plusnet ...


[re: kamelion] [link to this post]
 
I believe not kamelion, subject to facts about how and when OR process the received MAC, rather than either of our opinions. I think it is "used" at the point of order receipt by OR.

I'm sure in the past after a failed migration from another ISP that a second MAC was obtainable. I think it was in the Entanet mayhem days of resellers going bust.

Otherwise if the existing MAC is still legit it could be re-used immediately. As you imply. So if it can't, then a new one must be feasible.

One or other case has to be true.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.

Edited by RobertoS (Sat 15-Jan-11 09:22:19)

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