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Standard User WelshWArrior
(experienced) Tue 25-Jan-11 11:06:37
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How long to answer a ticket?


[link to this post]
 
How long does it take Plusnet to answer a ticket these days? I openend one yesterday morning after waiting for a new modem for over a week and it said that a CS rep would answer in about 24hrs, 26mins and 15 secs (very precise!!). Anyway, this hasn't happened and I'm now without an internet connection as the modem I was borrowing has returned to its owner!

Can anyone take a look at ticket 39208813 please?

Thanks
Standard User Oldjim
(fountain of knowledge) Tue 25-Jan-11 11:10:51
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Re: How long to answer a ticket?


[re: WelshWArrior] [link to this post]
 
It probably said that the average response time was 24hrs, 26mins and 15 secs
Standard User WelshWArrior
(experienced) Tue 25-Jan-11 11:13:35
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Re: How long to answer a ticket?


[re: Oldjim] [link to this post]
 
Hmmm possibly - it's now 29hrs later though so I'm hoping someone can take a look soon?

Edited by WelshWArrior (Tue 25-Jan-11 11:14:21)


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Standard User Apprentice
(knowledge is power) Tue 25-Jan-11 13:23:57
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Re: How long to answer a ticket?


[re: WelshWArrior] [link to this post]
 
I put my opening ticket in at 5:14pm on Sunday and got a reply shortly afterwards at 5:50pm smile

I replied to that comment at 6:35pm and have had no further communication since from CS frown

There is definitely targets to be met for replies to an opening ticket/comment but after that who knows what tongue

People rightly or wrongly expect better CS when it is UK based.

Alastair

omadasafisho
Standard User reserved
(fountain of knowledge) Tue 25-Jan-11 14:06:32
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Re: How long to answer a ticket?


[re: WelshWArrior] [link to this post]
 
In reply to a post by WelshWArrior:
How long does it take Plusnet to answer a ticket these days?
Can anyone take a look at ticket 39208813 please?


Have you tried asking here?

Dennis

plusnet value & talkanytime
Standard User WelshWArrior
(experienced) Tue 25-Jan-11 14:56:18
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Re: How long to answer a ticket?


[re: reserved] [link to this post]
 
Hi Dennis - was about to but Mand has sorted it for me smile
Standard User reserved
(fountain of knowledge) Tue 25-Jan-11 15:14:59
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Re: How long to answer a ticket?


[re: WelshWArrior] [link to this post]
 
That's good cool

Dennis

plusnet value & talkanytime
Standard User Apprentice
(knowledge is power) Tue 25-Jan-11 16:34:33
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Sorted .....


[re: Apprentice] [link to this post]
 
..... thanks to the efforts of James (Bailey), Plusnet Complaints, Training & Customer Satisfaction Manager

Alastair

omadasafisho
Standard User reserved
(fountain of knowledge) Tue 25-Jan-11 17:14:06
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Re: Sorted .....


[re: Apprentice] [link to this post]
 
In reply to a post by Apprentice:
Training & Customer Satisfaction Manager


I hope you are Alastair wink

Dennis

plusnet value & talkanytime
Standard User Apprentice
(knowledge is power) Tue 25-Jan-11 18:57:10
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Re: Sorted .....


[re: reserved] [link to this post]
 
In reply to a post by reserved:
In reply to a post by Apprentice:
Training & Customer Satisfaction Manager


I hope you are Alastair wink

It's good to know you're not too reserved after all Dennis tongue smile

Alastair

omadasafisho
Standard User reserved
(fountain of knowledge) Wed 26-Jan-11 09:44:12
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Re: Sorted .....


[re: Apprentice] [link to this post]
 
In reply to a post by Apprentice:
It's good to know you're not too reserved after all Dennis tongue smile


I'm not sure why I chose that username Alastair, perhaps I was a bit shy wink

Dennis

plusnet value & talkanytime
Standard User Apprentice
(knowledge is power) Fri 28-Jan-11 19:35:23
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Spoke too soon


[re: Apprentice] [link to this post]
 
My bank account debited incorrectly by the "system" despite James's intervention to correct the initial error.

Looks like it's SNAFU with the billings and accounts "system" once again!

Not happy not impressed.

Alastair

omadasafisho
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