I received a call from support yesterday evening saying that a BT engineer visit would be scheduled for this morning. Received the emails and texts to confirm the visit too.
1pm came and went, no BT engineer.
Called Plusnet helpline to find out that the although the engineer visit was booked on Plusnet side, it was never confirmed with BT for an engineer call out!!
I had to stay at home for this engineer visit. I was planning to make the time up after the issue was fixed but now there will be no engineer visit I am going to lose out on a day of work.
This is absolutely pathetic, if Plusnet cannot even manage to confirm a BT engineer booking is even made properly, how are they going to expect to support customers on FTTC when it's on commercial launch???
I have been told that another visit will be booked for Friday morning. Right now no confirmation received after an hour, and I am sceptical they will manage it this time either...
EDIT: I have a limited connection using my mobile, and using this I can see that there aren't even any details of my last call to Plusnet support on the ticket (been over an hour since I spoke to a member of support). The least they could do is keep a log of me calling in!
[Before anyone states I am over-reacting on this, I have been a Plusnet customer for over 8 years, happy for the majority of that time but the last few months have seen some pretty slow responses to issues, and now this...]
Plusnet Premier option 1
Edited by desiguk (Wed 06-Apr-11 14:46:38)