You can see the 'preferred' ISP logo for sigs here.

Howzatlook?!

In reply to a post by m0aur:

In reply to a post by reserved:

In reply to a post by m0aur:

With a little luck, the PN bods may drop in and clarify line and phone contract when no router taken and £25 connection charge paid.

Have highlighted it on the PN forum http://community.plus.net/forum/index.php

Thanks, but that is just a link to the forum index page. I have looked through the obvious threads and drawn a blank. A thread link would have been some help.

My error, the link didn't appear in my original post, have ammended it!

http://community.plus.net/forum/index.php/topic,9832...

Not bad.

I might consider to dump BT line rental in December to switch over to Plusnet Line Rental along with my broadband with Plusnet. I had to wait for BT letter to tell me of increasing in their line rental price and break my promise of fixed prices for 12 months, so I can leave BT to join Plusnet.

Wasn't emboldened though, yours looked better

Anyway, thanks for that - won't make any more OT posts!

Edited by cjbell68 (Thu 01-Sep-11 16:23:02)

In reply to a post by reserved:

In reply to a post by m0aur:

In reply to a post by reserved:

... nested quotes trimmed ...

Have highlighted it on the PN forum http://community.plus.net/forum/index.php

Thanks, but that is just a link to the forum index page. I have looked through the obvious threads and drawn a blank. A thread link would have been some help.

My error, the link didn't appear in my original post, have ammended it!

http://community.plus.net/forum/index.php/topic,9832...

Call me stupid if you like, but I have just been on another wild goose chase and still not got to the bottom of line rental tie-in.

In reply to a post by cjbell68:

I'm not 100% sure, but I think you could have gotten away with deferring the £25 and not paying up front.

I'm with Plusnet and my account details show this charge, but it only comes into effect if I leave within the contract period - so apparently nothing to lose if deferred (I have a new contract as I just moved to FTTC).

That reminds me, don't post often but must update my sig

For those that think the £25 I had to pay was for line transfer, here is a snap from my a/c page showing PN now charge £25 for activating their broadband. http://img195.imageshack.us/img195/88/plussnetsetup.jpg As I said earlier, that and caller display charges is the way the cheapies claw some cash back.
I suppose it was a bargain really, as they spent a whole week bu**ering up my line, number & BB!

Edited by m0aur (Thu 01-Sep-11 17:00:39)

I'd query it with them, particularly given the issues you had with the changeover.

I would have thought they'd waive the ADSL setup fee as you're taking it along with the line rental at the same time?

Hi m0aur,

I'm picking this up whilst Matt is taking some well deserved annual leave.

To clarify our phone packages are on a 30 day rolling contract any way so paying the £25 upfront means that you can opt out of a longer contract for broadband.

I can't refund that fee but I am shocked if you've not been offered a good will gesture so I will go and check your account re that and will make sure we give one to you.

I just wanted to add that I'm horrified to hear about the kind of experience you say you've had when contacting support so I will be looking deeper into what happened there to make sure training or feedback is given to the agents you dealt with as appropriate.

Adam.