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Standard User Bemused_Mike
(regular) Mon 17-Oct-11 19:29:12
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Worth a punt?


[link to this post]
 
I'm sure this question gets asked all the time, but I have to ask it as I'm considering a move to Plusnet. Quite simply, how is their service these days? I'd value as much feedback on this as possible, especially from Plusnet customers. So if you have the time, please chip in. smile

Thanks.
Standard User camieabz
(sensei) Mon 17-Oct-11 19:30:44
Print Post

Re: Worth a punt?


[re: Bemused_Mike] [link to this post]
 
Happy here. Streaming gets a little slow in the peak-time hours, but that's part of the package traffic management.

~~~~~~~~~~


© Camieabz 2002-2011

All Connection Data ~ plusnet

Scottish Labour politician: “The SNP are on a very dangerous tack. What they are doing is trying to build up a situation in Scotland where the services are manifestly better than south of the border in a number of areas.”

Interviewer: ”Is that a bad thing?”

Scottish Labour politician: “No, but they are doing it deliberately.”
Standard User jelv
(knowledge is power) Tue 18-Oct-11 09:14:25
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Re: Worth a punt?


[re: Bemused_Mike] [link to this post]
 
Make sure you have looked at the expected speeds for the product you are considering: http://www.plus.net/support/broadband/speed_guide/do...

They do deliver what is promised in that respect (excepting line issues due to BTw).

jelv

Plusnet user since November 2001


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Standard User reserved
(fountain of knowledge) Tue 18-Oct-11 10:11:29
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Re: Worth a punt?


[re: Bemused_Mike] [link to this post]
 
Very happy on Plusnet Value. Good, reliable service and a very good forum here

My Broadband Speed Test


http://www.speedtest.net/result/1541286977.png

Dennis

plusnet value & talkanytime

Edited by reserved (Tue 18-Oct-11 10:12:12)

Standard User bcma
(newbie) Tue 18-Oct-11 18:00:25
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Re: Worth a punt?


[re: Bemused_Mike] [link to this post]
 
I've been with Plusnet just over a month now since switching from O2. The switchover went smoothly and I've been very happy with the service I've been getting. Plusnet sorted out a problem with a stuck IP profile within 24 hours - see discussion here
Standard User Bemused_Mike
(regular) Tue 18-Oct-11 19:23:56
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Re: Worth a punt?


[re: camieabz] [link to this post]
 
Many thanks to all who have replied so far. smile I really appreciate your input and the links provided have been very useful and interesting.

In reply to a post by camieabz:
Streaming gets a little slow in the peak-time hours, but that's part of the package traffic management.

I was wondering how aggressive the traffic management Plusnet implemented was and how it effects various things. When you say streaming gets a little slow, could you elaborate a bit more please?
Standard User reserved
(fountain of knowledge) Wed 19-Oct-11 08:42:45
Print Post

Re: Worth a punt?


[re: Bemused_Mike] [link to this post]
 
This may be helpful!

Dennis

plusnet value & talkanytime
Standard User camieabz
(sensei) Wed 19-Oct-11 09:09:10
Print Post

Re: Worth a punt?


[re: Bemused_Mike] [link to this post]
 
Both reserved's link and jelv's link (above) pretty much give you the info you want. If you want no management, spend an extra fiver per month for the 'Pro' option (basically your package choice with no management / extra priority).

~~~~~~~~~~


© Camieabz 2002-2011

All Connection Data ~ plusnet

Scottish Labour politician: “The SNP are on a very dangerous tack. What they are doing is trying to build up a situation in Scotland where the services are manifestly better than south of the border in a number of areas.”

Interviewer: ”Is that a bad thing?”

Scottish Labour politician: “No, but they are doing it deliberately.”
Standard User m0aur
(member) Wed 19-Oct-11 09:32:35
Print Post

Re: Worth a punt?


[re: reserved] [link to this post]
 
PN regularly try for the extra fiver from me, which proves the whole thing is more about money than ensuring everyone has a usable service.

Standard User ash76
(member) Wed 19-Oct-11 10:39:04
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Re: Worth a punt?


[re: Bemused_Mike] [link to this post]
 
Ad hoc comments from a self selecting group are helpful.
But this ThinkBroadband tool is invaluable:

http://www.thinkbroadband.com/isp/compare.html

It uses a large, long established database, from users and is updated monthly.
The graphs are accurate but visually deceptive as they go up in 20% steps.
So look at the data as well as the graphs.
Standard User kasg
(committed) Wed 19-Oct-11 11:32:25
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Re: Worth a punt?


[re: m0aur] [link to this post]
 
In reply to a post by m0aur:
PN regularly try for the extra fiver from me, which proves the whole thing is more about money than ensuring everyone has a usable service.
Are you saying that Plusnet keep trying to persuade you to pay the extra £5 for Pro? By what means? They have never hassled me for it.

Kevin

plusnet Value Fibre
Using OpenDNS

Edited by kasg (Wed 19-Oct-11 11:32:45)

Standard User m0aur
(member) Wed 19-Oct-11 11:54:34
Print Post

Re: Worth a punt?


[re: kasg] [link to this post]
 
Well I had TWO more emails yesterday alone! Part of one below. Offering line speed all day for an extra fiver is as I said, more about money that fair shares for all in my book.

Hello.

If you're big on online gaming and rely on time sensitive applications, then we know how important it is to keep your Internet connection up to speed - especially at the busiest times.1 Plusnet Pro is our unique add-on which prioritises your Internet traffic throughout the day, helping to give you that competitive edge with a top-class connection.

For just £5 a month,2 Plusnet Pro makes sure you can compete on a level playing field by prioritising your connection over other web traffic. The gaming world is moving forward fast, so see how you can put your gaming first with Pro:

Cutting edge: Pro is proactive, not reactive. When new games are released, Pro automatically identifies and prioritises them, so you can immediately experience them to the full.
Get the latest releases faster: Whether you want a new patch for World of Warcraft over P2P or need to download Football Manager updates faster, Plusnet Pro makes sure your connection is always ready for new releases.
Fewer slowdowns: Pro allows your connection to run at line speed throughout the day, so you can enjoy a more consistent connection, even at peak times.

Making sure you get the best out of your broadband is important to us. Get ahead of the game by adding Plusnet Pro to your broadband now.



All the best,

Nick Rawlings
Commercial & Marketing Director, Plusnet

Edited by m0aur (Wed 19-Oct-11 12:02:22)

Standard User camieabz
(sensei) Wed 19-Oct-11 13:26:15
Print Post

Re: Worth a punt?


[re: kasg] [link to this post]
 
Nor me. Maybe it's a newsletter subscription thing?

~~~~~~~~~~


© Camieabz 2002-2011

All Connection Data ~ plusnet

Scottish Labour politician: “The SNP are on a very dangerous tack. What they are doing is trying to build up a situation in Scotland where the services are manifestly better than south of the border in a number of areas.”

Interviewer: ”Is that a bad thing?”

Scottish Labour politician: “No, but they are doing it deliberately.”
Standard User cajef
(experienced) Wed 19-Oct-11 13:33:43
Print Post

Re: Worth a punt?


[re: m0aur] [link to this post]
 
In reply to a post by m0aur:
PN regularly try for the extra fiver from me, which proves the whole thing is more about money than ensuring everyone has a usable service.

Try going into your account email settings and tick this box
I would prefer not to receive electronic communications about the special offers, promotions and services available from PlusNet


PlusNet ADSL2+
I used to have a handle on life, but it broke.
Standard User m0aur
(member) Wed 19-Oct-11 13:44:18
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Re: Worth a punt?


[re: cajef] [link to this post]
 
In reply to a post by cajef:
In reply to a post by m0aur:
PN regularly try for the extra fiver from me, which proves the whole thing is more about money than ensuring everyone has a usable service.

Try going into your account email settings and tick this box
I would prefer not to receive electronic communications about the special offers, promotions and services available from PlusNet

Fair enough, but I don't see it as a 'Special Offer or Promotion' and I am already aware of their services, so still am of the view that money takes priority over fair useability for all. But, it is no more shifty than marking a phone call of a few seconds as lasting one minute to disguise the fact thet per-second billing has gone out of the window. Not very "Honest" in my book.

Standard User reserved
(fountain of knowledge) Wed 19-Oct-11 13:46:27
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Re: Worth a punt?


[re: m0aur] [link to this post]
 
In reply to a post by m0aur:
Well I had TWO more emails yesterday alone! Part of one below. Offering line speed all day for an extra fiver is as I said, more about money that fair shares for all in my book.


I got the same emails, one to each of the email addresses that are registered with PN.

As I opted to receive this type of communication from them it doesn't worry me. In fact in the past I saved money by responding to a similar email!!!!

Dennis

plusnet value & talkanytime
Standard User cajef
(experienced) Wed 19-Oct-11 14:27:36
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Re: Worth a punt?


[re: m0aur] [link to this post]
 
In reply to a post by m0aur:
Fair enough, but I don't see it as a 'Special Offer or Promotion' and I am already aware of their services, so still am of the view that money takes priority over fair useability for all. But, it is no more shifty than marking a phone call of a few seconds as lasting one minute to disguise the fact thet per-second billing has gone out of the window. Not very "Honest" in my book.


So when banks, credit card companies and utilities send you loads of offers for loans etc. that you do not want do you complain to them that you are aware of their services and do not want their dishonest offers, companys do this unless you opt out of their mailing systems.

PlusNet ADSL2+
I used to have a handle on life, but it broke.
Standard User m0aur
(member) Wed 19-Oct-11 15:02:23
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Re: Worth a punt?


[re: cajef] [link to this post]
 
In reply to a post by cajef:
In reply to a post by m0aur:
Fair enough, but I don't see it as a 'Special Offer or Promotion' and I am already aware of their services, so still am of the view that money takes priority over fair useability for all. But, it is no more shifty than marking a phone call of a few seconds as lasting one minute to disguise the fact thet per-second billing has gone out of the window. Not very "Honest" in my book.


So when banks, credit card companies and utilities send you loads of offers for loans etc. that you do not want do you complain to them that you are aware of their services and do not want their dishonest offers, companys do this unless you opt out of their mailing systems.

I do not entertain walksort (junkmail), though I don't see that has the slightest to do with hiding the true length of a phone call, which is the only thing I have described as dishonest, but as usual, there is always a forum oik who will twist what has been said, just to be cantankerous. I will say no more and leave you to play with yourself.

Edited by m0aur (Wed 19-Oct-11 15:03:23)

Standard User Apprentice
(knowledge is power) Wed 19-Oct-11 15:20:09
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Re: Worth a punt?


[re: m0aur] [link to this post]
 
But, it is no more shifty than marking a phone call of a few seconds as lasting one minute to disguise the fact thet per-second billing has gone out of the window. Not very "Honest" in my book.

For anyone thinking of taking out a PN phone package they make it clear on their website that:
All call charges are pence per minute and include VAT.

The reason I checked the billing details was my 12 month contract with BT ends next month and I'm looking around to see who else provides calls and line rental and at what cost.


Edit > Tariff link

Alastair

omadasafisho

Edited by Apprentice (Wed 19-Oct-11 15:24:02)

Standard User m0aur
(member) Wed 19-Oct-11 15:35:37
Print Post

Re: Worth a punt?


[re: Apprentice] [link to this post]
 
In reply to a post by Apprentice:
But, it is no more shifty than marking a phone call of a few seconds as lasting one minute to disguise the fact thet per-second billing has gone out of the window. Not very "Honest" in my book.

For anyone thinking of taking out a PN phone package they make it clear on their website that:
All call charges are pence per minute and include VAT.

The reason I checked the billing details was my 12 month contract with BT ends next month and I'm looking around to see who else provides calls and line rental and at what cost.


Edit > Tariff link

It's just a pity they cannot follow the crowd and detail the actual call length for calls of less than a minute, instead of listing them all as exactly 1 minute duration. It makes listing them pointless as they are inaccurate, Users cannot relete to them and they may as well be grouped together as 'Calls under one minute' with a total charge.

Edited by m0aur (Wed 19-Oct-11 15:36:16)

Standard User cajef
(experienced) Wed 19-Oct-11 15:50:38
Print Post

Re: Worth a punt?


[re: m0aur] [link to this post]
 
In reply to a post by m0aur:
Well I had TWO more emails yesterday alone! Part of one below. Offering line speed all day for an extra fiver is as I said, more about money that fair shares for all in my book.


Well as your initial posts in this thread where complaints about unwanted emails, it is difficult to understand how things have become twisted when relying to them, it seems that the only forum oik is the one that has now changed his complaint completely, judging by the tone of your replies it appears some people don't want help or advice.

PlusNet ADSL2+
I used to have a handle on life, but it broke.
Standard User m0aur
(member) Wed 19-Oct-11 15:58:44
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Re: Worth a punt?


[re: m0aur] [link to this post]
 
In reply to a post by m0aur:
PN regularly try for the extra fiver from me, which proves the whole thing is more about money than ensuring everyone has a usable service.

I will reply to myself before replying to ignorance. I see no mention of "Unwanted" emails, simply a statement that traffic shaping can go to hell if you cross their palms with a fiver.

Edited by m0aur (Wed 19-Oct-11 16:59:48)

Standard User Apprentice
(knowledge is power) Wed 19-Oct-11 17:12:09
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Re: Worth a punt?


[re: m0aur] [link to this post]
 
It's just a pity they cannot follow the crowd and detail the actual call length for calls of less than a minute, instead of listing them all as exactly 1 minute duration.

I didn't realise that and I agree that in this day and age it shouldn't be a problem listing the actual call length in seconds for calls under a minute.

Alastair

omadasafisho
Standard User m0aur
(member) Wed 19-Oct-11 17:49:19
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Re: Worth a punt?


[re: Apprentice] [link to this post]
 
In reply to a post by Apprentice:
It's just a pity they cannot follow the crowd and detail the actual call length for calls of less than a minute, instead of listing them all as exactly 1 minute duration.

I didn't realise that and I agree that in this day and age it shouldn't be a problem listing the actual call length in seconds for calls under a minute.

Yes, everyone else details call duration for all call lengths. Per minute billing and 14 or 15p connection charge is the way of the world now, which works out at 24p for a very quick call. There are many altenatives without connection charges and some payg mobiles that only charge 3p any network, or sipgate 1p per minute, so the writing may well be on the wall for standard landline calls.

Standard User Bemused_Mike
(regular) Thu 20-Oct-11 17:31:41
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Re: Worth a punt?


[re: reserved] [link to this post]
 
Many thanks to all for the further replies and links. smile I really appreciate all this help.

In reply to a post by camieabz:
If you want no management, spend an extra fiver per month for the 'Pro' option (basically your package choice with no management / extra priority).

Hmm...the 'Pro' option with the 'value' packages pricing would be better. wink

In reply to a post by m0aur:
PN regularly try for the extra fiver from me, which proves the whole thing is more about money than ensuring everyone has a usable service.

May I ask what Plusnet package you are on? In what way is your service not 'usable' as you say?

In reply to a post by m0aur:
But, it is no more shifty than marking a phone call of a few seconds as lasting one minute to disguise the fact thet per-second billing has gone out of the window. Not very "Honest" in my book.

Thanks for making me aware of this because I was also considering one of Plusnet's phone packages too. Such little details are good to know.
Standard User Wagstaff
(committed) Thu 20-Oct-11 18:25:25
Print Post

Re: Worth a punt?


[re: ash76] [link to this post]
 
In reply to a post by ash76:
Ad hoc comments from a self selecting group are helpful.
But this ThinkBroadband tool is invaluable:

http://www.thinkbroadband.com/isp/compare.html


It looks like Plusnet is the best of the worst - but the TBB bar charts don't show "value-for-money".
It's a great shame that this factor is not included.

- - - - - - - - - - - - - - - - - -

Wagstaff

"You can't be optimistic if you have a misty optic."
Standard User m0aur
(member) Thu 20-Oct-11 19:34:41
Print Post

Re: Worth a punt?


[re: Bemused_Mike] [link to this post]
 
@Bemused_Mike
I have not said that my service is not usable, though I am finding the Extra service with only a 60g limit a bit of a joke in this iPlayer age. An update to Lion 10.7.2 and a couple of Appstore apps used 3gb yesterday alone. I am also fed up with my IP profile being slowed.
Back to what I did say, and that was that the excuse for traffic shaping is that it gives a fair service for all, which is a roundabout way of saying you will make do with X amount of bandwidth between you. My point was, that if you cross their palms with a fiver for the pro service, you can have linespeed 24/7, which is going to squeeze others, which is why I said it was more about money than ensuring bandwidth for all.

Standard User RobertoS
(sensei) Thu 20-Oct-11 20:53:28
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Re: Worth a punt?


[re: m0aur] [link to this post]
 
My point was, that if you cross their palms with a fiver for the pro service, you can have linespeed 24/7, which is going to squeeze others, which is why I said it was more about money than ensuring bandwidth for all.
A good point. The original Pro, as a standalone product, did have a 20GB limit of course. Done that way, it achieved the claimed aim. Full speed and low latency for gaming, and no real impact on the rest.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User Bemused_Mike
(regular) Thu 20-Oct-11 21:10:22
Print Post

Re: Worth a punt?


[re: Wagstaff] [link to this post]
 
In reply to a post by Wagstaff:
It looks like Plusnet is the best of the worst...

That hardly inspires me with confidence.
Standard User kasg
(committed) Thu 20-Oct-11 21:17:56
Print Post

Re: Worth a punt?


[re: Bemused_Mike] [link to this post]
 
In reply to a post by Bemused_Mike:
In reply to a post by Wagstaff:
It looks like Plusnet is the best of the worst...

That hardly inspires me with confidence.
Well look at it this way (figures invented for the purpose of illustration). Say there are a hundred ISPs. There is a top 10. Plusnet is number 11. Better?

Kevin

plusnet Value Fibre
Using OpenDNS
Standard User Wagstaff
(committed) Thu 20-Oct-11 21:19:36
Print Post

Re: Worth a punt?


[re: Bemused_Mike] [link to this post]
 
In reply to a post by Bemused_Mike:
That hardly inspires me with confidence.

Yes, but that's based on TBB bar charts.

Go to "compare the market.com" and click on broadband under "utilities". If you then enter your post code, you'll see how close to the top Plusnet appears.

- - - - - - - - - - - - - - - - - -

Wagstaff

"You can't be optimistic if you have a misty optic."
Standard User camieabz
(sensei) Thu 20-Oct-11 21:27:40
Print Post

Re: Worth a punt?


[re: Wagstaff] [link to this post]
 
In reply to a post by Wagstaff:
Yes, but that's based on TBB bar charts.


I regularly mark them 4/5 for all categories, as there's always room for improvement (regardless of the ISP). 5/5 isn't realistic.

~~~~~~~~~~


© Camieabz 2002-2011

All Connection Data ~ plusnet

Scottish Labour politician: “The SNP are on a very dangerous tack. What they are doing is trying to build up a situation in Scotland where the services are manifestly better than south of the border in a number of areas.”

Interviewer: ”Is that a bad thing?”

Scottish Labour politician: “No, but they are doing it deliberately.”
Standard User Bemused_Mike
(regular) Thu 20-Oct-11 21:34:47
Print Post

Re: Worth a punt?


[re: m0aur] [link to this post]
 
In reply to a post by m0aur:
I am also fed up with my IP profile being slowed.

Now please be patient with me. Is that to accomodate those higher up the chain so to speak?

In reply to a post by m0aur:
Back to what I did say, and that was that the excuse for traffic shaping is that it gives a fair service for all, which is a roundabout way of saying you will make do with X amount of bandwidth between you. My point was, that if you cross their palms with a fiver for the pro service, you can have linespeed 24/7, which is going to squeeze others, which is why I said it was more about money than ensuring bandwidth for all.

I take your point. It gives the impression that those customers who pay more are more valued than those who pay less and that's not fair.
Standard User Bemused_Mike
(regular) Thu 20-Oct-11 21:37:34
Print Post

Re: Worth a punt?


[re: Wagstaff] [link to this post]
 
In reply to a post by Wagstaff:
Go to "compare the market.com" and click on broadband under "utilities". If you then enter your post code, you'll see how close to the top Plusnet appears.

They came out top! LOL!
Standard User Bemused_Mike
(regular) Thu 20-Oct-11 21:40:40
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Re: Worth a punt?


[re: kasg] [link to this post]
 
I take your point, yes.
Standard User RobertoS
(sensei) Thu 20-Oct-11 21:48:00
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Re: Worth a punt?


[re: Bemused_Mike] [link to this post]
 
Market.com only compares suppliers of anything who pay to be included. And almost certainly gets a payback if anyone clicks a link to one of them.

So look at which the others are, and it might not be so surprising. Also put those ISPs into the tbb Compare tool.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User Bemused_Mike
(member) Thu 20-Oct-11 22:23:32
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Re: Worth a punt?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Market.com only compares suppliers of anything who pay to be included. And almost certainly gets a payback if anyone clicks a link to one of them.

Ah yes, ofcourse. That should have occurred to me. Thanks for the reminder Roberto. smile

In reply to a post by RobertoS:
Also put those ISPs into the tbb Compare tool.

Done that. Plusnet come out okay. Just wish I could afford Be. wink
Standard User RobertoS
(sensei) Thu 20-Oct-11 22:29:07
Print Post

Re: Worth a punt?


[re: Bemused_Mike] [link to this post]
 
In reply to a post by Bemused_Mike:
In reply to a post by RobertoS:
Also put those ISPs into the tbb Compare tool.

Done that. Plusnet come out okay. Just wish I could afford Be. wink
Plusnet is OK, no doubt about that. Superb value for money and an acceptable service.

Where it falls down seems to be poor first-line support for real problems as opposed to "tech-ignorant" customers who need to know how to connect the bits up, and a chaotic Ticket system.

Rep support here is generally good though.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User Wagstaff
(committed) Thu 20-Oct-11 23:01:57
Print Post

Re: Worth a punt?


[re: Bemused_Mike] [link to this post]
 
In reply to a post by Bemused_Mike:
In reply to a post by Wagstaff:
Go to "compare the market.com" and click on broadband under "utilities". If you then enter your post code, you'll see how close to the top Plusnet appears.

They came out top! LOL!


Well, there you go! Bazinga!! wink

It would probably work for any post code in the country.

- - - - - - - - - - - - - - - - - -

Wagstaff

"You can't be optimistic if you have a misty optic."
Standard User Bemused_Mike
(member) Sat 22-Oct-11 15:51:14
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Re: Worth a punt?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Where it falls down seems to be poor first-line support for real problems as opposed to "tech-ignorant" customers who need to know how to connect the bits up, and a chaotic Ticket system.

I was meaning to ask about how good or bad their support was. Many thanks for enlightening me, Roberto.
Standard User RobertoS
(sensei) Sat 22-Oct-11 18:25:43
Print Post

Re: Worth a punt?


[re: Bemused_Mike] [link to this post]
 
In reply to a post by Bemused_Mike:
In reply to a post by RobertoS:
Where it falls down seems to be poor first-line support for real problems as opposed to "tech-ignorant" customers who need to know how to connect the bits up, and a chaotic Ticket system.

I was meaning to ask about how good or bad their support was. Many thanks for enlightening me, Roberto.
It has to be emphasised that the support from the reps in these forums is generally well above average. Just they shouldn't be needed.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.

Edited by RobertoS (Sat 22-Oct-11 21:05:37)

Standard User Bemused_Mike
(member) Sun 23-Oct-11 17:47:21
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Re: Worth a punt?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
It has to be emphasised that the support from the reps in these forums is generally well above average.

That's good to know. They also seem quite responsive on the their own community forum, but you would expect that. Such a shame then that their phone support and ticket system aren't quite so good. Getting support from reps on these forums or on the Plusnet one is all well and good, but say you are in the process of migrating and can't get access to the internet. What are you supposed to do then?
Standard User RobertoS
(sensei) Sun 23-Oct-11 18:15:11
Print Post

Re: Worth a punt?


[re: Bemused_Mike] [link to this post]
 
That's when you know "they really are out to get you" tongue.

If you think of the many thousands of migrations that occur every day .... What are your chances, and how often do you migrate?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User Bemused_Mike
(member) Sun 23-Oct-11 20:06:01
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Re: Worth a punt?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
If you think of the many thousands of migrations that occur every day .... What are your chances, and how often do you migrate?

True, but the possibility is there and it's surely happened to some people. Given how things usually go for me, I would be one of them! It's a scenario, I think, should be planned for.
Standard User RobertoS
(sensei) Sun 23-Oct-11 21:21:11
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Re: Worth a punt?


[re: Bemused_Mike] [link to this post]
 
And perhaps so with every ISP.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User ConorMK
(knowledge is power) Wed 26-Oct-11 16:12:48
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Re: Worth a punt?


[re: Bemused_Mike] [link to this post]
 
I have been with Plus Net since June 2003 and have never had any reason to want to move from them.

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
Standard User Bemused_Mike
(member) Thu 27-Oct-11 17:57:56
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Re: Worth a punt?


[re: ConorMK] [link to this post]
 
So their service has been consistent for you since you joined them? No dips at all?
Standard User ConorMK
(knowledge is power) Sat 29-Oct-11 11:29:01
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Re: Worth a punt?


[re: Bemused_Mike] [link to this post]
 
Think there has maybe been twice but it has never been Plusnets fault. Both were faults at the exchange.

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
Standard User Bemused_Mike
(member) Sat 29-Oct-11 17:30:21
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Re: Worth a punt?


[re: ConorMK] [link to this post]
 
I was actually meaning things like consistency of line speed, download speed etc. Have they always been as expected? Ever noticed any slow down on certain things, like streaming for example?

What about support? Have you ever needed to use them? If so, how was your experience?

Can I ask what package you are on at the moment?
Standard User Oldjim
(fountain of knowledge) Sat 29-Oct-11 18:18:51
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Re: Worth a punt?


[re: Bemused_Mike] [link to this post]
 
Things which are supposed to be at line speed - such as streaming - usually are except for You Tube which is speed restricted at times but this is documented.
Regarding support - it is usually good and of course if it falls down then the staff at Plusnet Forums will sort it very quickly
Standard User m0aur
(committed) Sat 29-Oct-11 21:25:00
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Re: Worth a punt?


[re: Bemused_Mike] [link to this post]
 
I like many others find Plusnet speed very slow. I sync at 14934 with a profile of 13176, 30.5 Attenuation with snr that keeps within the limits of 2.5 and 3.8db depending on the time of day. Check the lack of errors over the last 10 days. http://img35.imageshack.us/img35/9937/billion8day9er... but still only get 8 to 9 mb down instead of the near 13mb I have had.
I think the problem is BT deliberately slowing things down hoping I will go back to them. They used to say my line was capable of 12mb, now they are stating 8mb. Every time things are reset the speed drops back down within 24 hours for no reason. When I joined Plusnet, Openreach hooked my line to someone else's number for 10 days, when it was switched back I lost the BB for three days. Everything has been a nightmare for me.
I was informed the upload cap on my line would be lifted within five days a full week ago (119056642), I am still waiting.

Fora - Where everybody knows everything - Everyone else knows nothing!

Edited by m0aur (Sat 29-Oct-11 23:02:20)

Standard User Apprentice
(knowledge is power) Sat 29-Oct-11 21:53:04
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Re: Worth a punt?


[re: m0aur] [link to this post]
 
I think the problem is BT deliberately slowing things down hoping I will go back to them.

I've not come across that tactic being mentioned in a forum before shocked

Alastair

omadasafisho
Standard User m0aur
(committed) Sat 29-Oct-11 22:10:23
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Re: Worth a punt?


[re: Apprentice] [link to this post]
 
Possibly, but if you look around the web, you will find many users reporting a much slower service than they should be getting. Just to add to things, the service has gone wobbly tonight.
http://img811.imageshack.us/img811/9937/billion8day9...

Fora - Where everybody knows everything - Everyone else knows nothing!
Standard User DavidFinbarr
(freechataholic) Sat 29-Oct-11 22:23:23
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Re: Worth a punt? *DELETED*


[re: Apprentice] [link to this post]
 
Post deleted by DavidFinbarr
Standard User DavidFinbarr
(freechataholic) Sat 29-Oct-11 22:30:27
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Re: Worth a punt?


[re: m0aur] [link to this post]
 
So BT wants to sabotage a BT company (and risk getting fined £££££), in the hope you will to join BT?
There seems to be a lack of logic there.

A bottle of white, a bottle of red
Perhaps a bottle of rosé instead.
Standard User RobertoS
(sensei) Sat 29-Oct-11 22:44:21
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Re: Worth a punt?


[re: DavidFinbarr] [link to this post]
 
It's certainly one heck of a conspiracy theory.

Two other factors:-

1) I'm not yet aware how Plusnet have set up their WBC handover - MSILs at all 20 WBC nodes as Entanet, or a restricted number of them at one or more of the 10 WBMC nodes, (assuming it is now possible to use more than 1). There could very well be congestion arising there for some but not all customers, and you can't jump to a different MSIL like you could Centrals.

2) Note the "acceptable speed" quoted by the BT Wholesale speed tester. In other words, the lower figure there is all BT Wholesale are committing to for the backhaul for all ISPs. Not like the 20CN Colossus, where it seemed to be almost guaranteed that it could always cope.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.

Edited by RobertoS (Sat 29-Oct-11 22:44:36)

Standard User m0aur
(committed) Sat 29-Oct-11 22:49:03
Print Post

Re: Worth a punt?


[re: DavidFinbarr] [link to this post]
 
In reply to a post by DavidFinbarr:
So BT wants to sabotage a BT company (and risk getting fined £££££), in the hope you will to join BT?
There seems to be a lack of logic there.

I am simply stating the facts, which are that I have a very fast stable low snr connection to my exchange, and despite having got the 12 to 13mb down that B.T. always rated my line at, I no longer do, along with B.T. coincidentally now rating my line as having an 8mb capability. I always back up with evidence but still get ridiculed.
As for BT sabotaging a company, I said nothing of the sort. I simply stated it seems to be due to B.T. and may well be a ploy to tempt me back. Plusnet is advertised as an up 20mb service, whereas all white label services managed by B.T. such as Post office broadband are only 8mb services. BT Sheffield quite openly offer a lower priced service on a market 2 or 3 exchange to "Sabotage" the competition, while screwing those of us on a market 1 exchange for all they can, which along with misleading advertising got a smack from the ASA. But fear not, just one month till SMPF.
A reminder of the first month on Plusnet with low pings and high speed.
http://speedtest.net/result/1495950977.png
http://speedtest.net/result/1474610416.png

Fora - Where everybody knows everything - Everyone else knows nothing!

Edited by m0aur (Sat 29-Oct-11 23:06:40)

Standard User Apprentice
(knowledge is power) Sat 29-Oct-11 22:50:27
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Re: Worth a punt?


[re: DavidFinbarr] [link to this post]
 
smile
smile

Alastair

omadasafisho

Edited by Apprentice (Sat 29-Oct-11 22:51:29)

Standard User Apprentice
(knowledge is power) Sat 29-Oct-11 23:08:52
Print Post

Re: Worth a punt?


[re: RobertoS] [link to this post]
 
Since my maaf connection has gone on to the new PN network ... WBC IPSC ... I've noticed the ping times/latency has increased by 25%. (exchange is 20CN)

Alastair

omadasafisho
Standard User RobertoS
(sensei) Sat 29-Oct-11 23:22:13
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Re: Worth a punt?


[re: m0aur] [link to this post]
 
In reply to a post by m0aur:
... whereas all white label services managed by B.T. such as Post office broadband are only 8mb services.
Wot abart Orange white label?
BT Sheffield quite openly offer a lower priced service on a market 2 or 3 exchange to "Sabotage" the competition
As no doubt do Plusnet, and any other BT Wholesale based ISP that wishes to do so.

Odd that nobody else on any ISP has raised this issue of BT deliberately slowing down everyone else's connection. As these are through BT Wholesale anyway, you are saying that not only are Plusnet complicit, but that BT Wholesale are slugging everyone else in order to help BT Retail.

You really do need to let OfCom know about these incontrovertible facts, as in "I am simply stating the facts". Or OfCom also part of this conspiracy to eliminate all other non-LLU ISPs? I wonder if any ISPs have already done that?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User m0aur
(committed) Sat 29-Oct-11 23:31:52
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Re: Worth a punt?


[re: RobertoS] [link to this post]
 
Well possibly you can tell me why B.T. now estimate my line speed at 8mb when their estimation was always 12mb, which I got and more. What i am trying to say, is that this seems to point to some B.T. restriction rather than being the fault of PN for a change, though I should have known better than to post my thoughts on any forum. One thing is for sure, I was better off on the Post Office totally unlimited 8mb service for near enough £10 pm less.

Fora - Where everybody knows everything - Everyone else knows nothing!
Standard User m0aur
(committed) Sat 29-Oct-11 23:37:14
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Re: Worth a punt?


[re: m0aur] [link to this post]
 
Oh, as for Orange White label:- http://img338.imageshack.us/img338/9957/orangeb.jpg
I expect I am still wrong about the 8mb rating!

Fora - Where everybody knows everything - Everyone else knows nothing!

Edited by m0aur (Sat 29-Oct-11 23:40:31)

Standard User kasg
(committed) Sun 30-Oct-11 06:58:30
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Re: Worth a punt?


[re: m0aur] [link to this post]
 
In reply to a post by m0aur:
Well possibly you can tell me why B.T. now estimate my line speed at 8mb when their estimation was always 12mb, which I got and more. What i am trying to say, is that this seems to point to some B.T. restriction rather than being the fault of PN for a change, though I should have known better than to post my thoughts on any forum. One thing is for sure, I was better off on the Post Office totally unlimited 8mb service for near enough £10 pm less.
BT estimates have always been subject to change. Mine has been all over the place over the years, between 256k and 3Mb to its current 1Mb. Most of them bear little relation to reality.

Kevin

plusnet Value Fibre
Using OpenDNS
Standard User jelv
(knowledge is power) Sun 30-Oct-11 11:45:55
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Re: Worth a punt?


[re: Bemused_Mike] [link to this post]
 
I like many others find the speeds are consistently fast. I'm on a 20CN exchange and have a consistent 8128 sync. I also have a SanKnows monitoring box - it consistently shows over 6M download speeds.

jelv

Plusnet user since November 2001
Standard User m0aur
(committed) Sun 30-Oct-11 11:54:33
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Re: Worth a punt?


[re: kasg] [link to this post]
 
Well I am on ADSL2+ and on the up to 20Mb PN service. But I have just noticed the service status entries on my Plusnet page state that my account is due to be upgraded to 21C Network status by midnight on the 1st of November. Does this explain the system thinking my line is only capable of 8Mb, when it used to state 12Mb which I got and more.
Latest B.T. line check. http://img72.imageshack.us/img72/8349/btchecker.jpg

Fora - Where everybody knows everything - Everyone else knows nothing!

Edited by m0aur (Sun 30-Oct-11 12:07:57)

Standard User RobertoS
(sensei) Sun 30-Oct-11 14:11:00
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Re: Worth a punt?


[re: m0aur] [link to this post]
 
In reply to a post by m0aur:
Oh, as for Orange White label:- http://img338.imageshack.us/img338/9957/orangeb.jpg
I expect I am still wrong about the 8mb rating!
Given the title line of that section, which comes from the BT database which I agree sounds strange, I don't find the OfCom-required statement of your expected speed, which you circled, at all surprising.

Re your later post of the BT estimate page, did it used to say higher for ADSL2+, because it still says it could be up to 12.5Mbps. Or are you just going from what you used to get?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User m0aur
(committed) Sun 30-Oct-11 15:01:12
Print Post

Re: Worth a punt?


[re: RobertoS] [link to this post]
 
"I don't find the OfCom-required statement of your expected speed, which you circled, at all surprising."
Neither do I, as we all know the figures given seem to be random, as the 'up to 21,000kbps' as the upper acceptable limit given by BT speedtester, is totally silly on a line that is capable of nothing like that.
What I am questioning, is that the new lowered expected speed of 8Mb is around what I now get, whereas when they expected 12000kbps I was getting 13,000kbps plus on Plusnet for the first few weeks. For once I am not blaming PN, as every time they execute a snr reset, or I do a 10 day router restart, things are back up again, but just for a day. Not to worry, as I can do all I want with the 8Mb PO service I used to have.

Fora - Where everybody knows everything - Everyone else knows nothing!
Standard User RobertoS
(sensei) Sun 30-Oct-11 15:15:32
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Re: Worth a punt?


[re: m0aur] [link to this post]
 
In reply to a post by m0aur:
"I don't find the OfCom-required statement of your expected speed, which you circled, at all surprising."
Neither do I, as we all know the figures given seem to be random, as the 'up to 21,000kbps' as the upper acceptable limit given by BT speedtester, is totally silly on a line that is capable of nothing like that.
What I am questioning, is that the new lowered expected speed of 8Mb is around what I now get, whereas when they expected 12000kbps I was getting 13,000kbps plus on Plusnet for the first few weeks. For once I am not blaming PN, as every time they execute a snr reset, or I do a 10 day router restart, things are back up again, but just for a day. Not to worry, as I can do all I want with the 8Mb PO service I used to have.
How about some router stats? From your earlier posts it looks as though you are on ADSL(1), hence 8Mbps top.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User m0aur
(committed) Sun 30-Oct-11 15:28:03
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Re: Worth a punt?


[re: RobertoS] [link to this post]
 
These taken a few minutes ago. Things are a little slower after the service interruptions over the last day. Also pings now 40 to 50ms instead of around 18.
http://img252.imageshack.us/img252/3443/routerstat.jpg
http://img232.imageshack.us/img232/1652/routerconnec...

Fora - Where everybody knows everything - Everyone else knows nothing!

Edited by m0aur (Sun 30-Oct-11 15:32:42)

Standard User kasg
(committed) Sun 30-Oct-11 16:41:14
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Re: Worth a punt?


[re: m0aur] [link to this post]
 
In reply to a post by m0aur:
These taken a few minutes ago. Things are a little slower after the service interruptions over the last day. Also pings now 40 to 50ms instead of around 18.
http://img252.imageshack.us/img252/3443/routerstat.jpg
http://img232.imageshack.us/img232/1652/routerconnec...
All this stuff about 8Mb estimates is irrelevant. You are on ADSL2+, you are syncing at 14747k, your IP profile should be around 12977k so you should be getting maximum download speeds of probably around 12Mb, unless Plusnet has your profile set to a lower figure for some reason (check at https://portal.plus.net/my.html?action=data_transfer... under Current line speed).

Kevin

plusnet Value Fibre
Using OpenDNS
Standard User m0aur
(committed) Sun 30-Oct-11 16:54:23
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Re: Worth a punt?


[re: kasg] [link to this post]
 
Exactly. For the last couple of weeks I was syncing at 14934kbps with a line profile of 13176kbps, no router restart and not a byte dropped. the instability of service over the last day which I have shown above with a Routerstats graph, has resulted in dropping to a 14747kbps sync, with a line profile of 1309kbps. Download now faster since the BB drops, Let's hope it stays that way, but if the usual pattern is followed, it will drop in about a day.
As all BT speedtester tests are available to ISP's, they should see me syncing at around 1500kbps for the last couple of weeks with a low download.
The usual contradiction, look at the date, it is before I joined and still on the 8Mb Post Office service. I was promised ADSL2+ around 11Mb on the PN up to 20Mb service, which was what BT were showing for my line at the time!-

Phone exchange:
GLEMSFORD
Estimated line speed:
7Mb (This may vary between 6Mb and 8Mb) - Checked on 2011-08-18 00:41:30
Current line speed:
12 Mb

Fora - Where everybody knows everything - Everyone else knows nothing!

Edited by m0aur (Sun 30-Oct-11 17:35:15)

Standard User RobertoS
(sensei) Sun 30-Oct-11 17:56:18
Print Post

Re: Worth a punt?


[re: kasg] [link to this post]
 
In reply to a post by kasg:
All this stuff about 8Mb estimates is irrelevant. You are on ADSL2+, you are syncing at 14747k, your IP profile should be around 12977k so you should be getting maximum download speeds of probably around 12Mb, unless Plusnet has your profile set to a lower figure for some reason (check at https://portal.plus.net/my.html?action=data_transfer... under Current line speed).
Yes. I got very confused by all this guff about 8Mbps and what BT says. We can see from his stats the upload cap that Plusnet do, but that just requires a ticket specifically about that. The full results from a BT speed test may be instructive, as so far we haven't seen those from him, (that I remember).

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User m0aur
(committed) Sun 30-Oct-11 18:11:09
Print Post

Re: Worth a punt?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
In reply to a post by kasg:
All this stuff about 8Mb estimates is irrelevant. You are on ADSL2+, you are syncing at 14747k, your IP profile should be around 12977k so you should be getting maximum download speeds of probably around 12Mb, unless Plusnet has your profile set to a lower figure for some reason (check at https://portal.plus.net/my.html?action=data_transfer... under Current line speed).
Yes. I got very confused by all this guff about 8Mbps and what BT says. We can see from his stats the upload cap that Plusnet do, but that just requires a ticket specifically about that. The full results from a BT speed test may be instructive, as so far we haven't seen those from him, (that I remember).

A look above, will show that I have requested an uncapped upload. I was informed by PN over a week ago that it could take up to five days. As you see, I am still waiting.
Possibly you could advise me if router setting has a bearing on upload. I have read it is related to Annex M, but my Billion has both Annex L and Annex M ticked in the setup page as standard. I expect it is so it can self-select, but wonder if selecting Annex M only may help to implement the increased upload, though I realise around 12Mb is around the point of gain.
This is the sort of result I usually get from the BT speedtest.
http://imageshack.us/photo/my-images/717/btspeedtest...

Fora - Where everybody knows everything - Everyone else knows nothing!

Edited by m0aur (Sun 30-Oct-11 18:12:35)

Standard User RobertoS
(sensei) Sun 30-Oct-11 18:22:59
Print Post

Re: Worth a punt?


[re: m0aur] [link to this post]
 
You need to be on Annex A. (I don't know what Annex L is and it's not worth me looking up as it isn't used in the UK).

Annex M nicks some of the downstream frequencies to use for upload, but the physics of it are that, (in the vast majority of cases), if the Annex A downstream sync is below about 16Mbps then you lose about 2.5Mbps downstream and gain very little upstream.

As the Annex A sync appoaches about 20Mbps the loss due to Annex M decreases and the upstream gain increases, until on very short lines there is no downstrean loss and almost the full 2.5Mbps upstream sync is attainable.

Annex B in any case requires the exchange MSAN/DSLAM to have it enabled. In the past on BT Wholesale it wasn't, but I have a feeling it may be now, as IIRC AAISP is providing some Annex M connections through it.

The well-known one is of course the Be LLU Pro package, where it is used a lot.

What IP Profile and speed does a BT speed test show for the downstream? There is often a problem with one or both of the Plusnet and BRAS copies of the IP Profile, particularly with the new DLM that I believe you are on. The profile shown by the speed test is from the MSAN.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User m0aur
(committed) Sun 30-Oct-11 18:38:48
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Re: Worth a punt?


[re: RobertoS] [link to this post]
 
This shown a little while ago.

For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :14746 Kbps(DOWN-STREAM), 443 Kbps(UP-STREAM)
IP Profile for your line is - 13009 Kbps
I am running Annex A router firmware, but I am talking about the Annex M setting on the WAN interface. I have PhyR up and down selected for extra stability and have not dropped a single byte up or down..
http://img685.imageshack.us/img685/3731/wanj.jpg
http://en.wikipedia.org/wiki/ITU_G.992.5_Annex_M
http://en.wikipedia.org/wiki/G.992.3_Annex_L

Fora - Where everybody knows everything - Everyone else knows nothing!

Edited by m0aur (Sun 30-Oct-11 19:10:02)

Standard User RobertoS
(sensei) Sun 30-Oct-11 18:46:05
Print Post

Re: Worth a punt?


[re: m0aur] [link to this post]
 
That isn't showing the throughput speeds. We need to compare those with the profile.

I shall look further into the Annex L. I don't like Annex A being absent frown.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User m0aur
(committed) Sun 30-Oct-11 18:55:11
Print Post

Re: Worth a punt?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
That isn't showing the throughput speeds. We need to compare those with the profile.

I shall look further into the Annex L. I don't like Annex A being absent frown.

It's not, it's an extension that gives better range, speed and stability.

Fora - Where everybody knows everything - Everyone else knows nothing!
Standard User RobertoS
(sensei) Sun 30-Oct-11 22:21:02
Print Post

Re: Worth a punt?


[re: m0aur] [link to this post]
 
You still don't give the BT speed test figures and the profile to go with them.

So we have no way of seeing if an IP Profile mis-match may be existing in the system. It is common and the maximum download speed is determined by the lowest profile there is.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User m0aur
(committed) Sun 30-Oct-11 22:42:58
Print Post

Re: Worth a punt?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
You still don't give the BT speed test figures and the profile to go with them.

So we have no way of seeing if an IP Profile mis-match may be existing in the system. It is common and the maximum download speed is determined by the lowest profile there is.

I am sorry, but I dont have a clue what you are talking about. I have given all the figures returned on a BT speedtest, such as sync speed, line speed, line profile and speed obtained, I don't see what else I can do, and quite honestly I am fed up with going round in circles.
My line is all over the place at the moment, routerstats shows three drops and reconnections in the last couple of hours, with my sync speed now raised to 14910kbps again with an IP profile 13154kbps. I will just sit tight till my line is switched to 21CN in the next couple of days, then see how it behaves.

Fora - Where everybody knows everything - Everyone else knows nothing!
Standard User m0aur
(committed) Sun 30-Oct-11 22:49:37
Print Post

Re: Worth a punt?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
You still don't give the BT speed test figures and the profile to go with them.

So we have no way of seeing if an IP Profile mis-match may be existing in the system. It is common and the maximum download speed is determined by the lowest profile there is.

I am sorry, but I dont have a clue what you are talking about. I have given all the figures returned on a BT speedtest, such as sync speed, line speed, line profile and speed obtained, I don't see what else I can do, and quite honestly I am fed up with going round in circles.
My line is all over the place at the moment, routerstats shows three drops and reconnections in the last couple of hours, with my sync speed now raised to 14910kbps again with an IP profile 13154kbps. I will just sit tight till my line is switched to 21CN in the next couple of days, then see how it behaves.
The BT speedtester is now having one of its regular brainstorms where it does not show my sync and does not do a upload test, so will have to wait another hour.
http://img15.imageshack.us/img15/6593/speedtestup.jpg
Two of this evenings drops.
http://img526.imageshack.us/img526/2387/dropsk.jpg

Fora - Where everybody knows everything - Everyone else knows nothing!
Standard User RobertoS
(sensei) Sun 30-Oct-11 23:15:25
Print Post

Re: Worth a punt?


[re: m0aur] [link to this post]
 
In reply to a post by m0aur:
In reply to a post by RobertoS:
You still don't give the BT speed test figures and the profile to go with them.

So we have no way of seeing if an IP Profile mis-match may be existing in the system. It is common and the maximum download speed is determined by the lowest profile there is.

I am sorry, but I dont have a clue what you are talking about. I have given all the figures returned on a BT speedtest, such as sync speed, line speed, line profile and speed obtained, I don't see what else I can do, and quite honestly I am fed up with going round in circles.
My line is all over the place at the moment, routerstats shows three drops and reconnections in the last couple of hours, with my sync speed now raised to 14910kbps again with an IP profile 13154kbps. I will just sit tight till my line is switched to 21CN in the next couple of days, then see how it behaves.
Err, no you haven't, at least not in this post, which is the one I have been asking about.

If you have some other post with the speed obtained, it may or may not be relevant but kindly point me to it. As I hope you have clearly seen I've been trying to help.

Getting shirty with me is not appreciated. Neither do I like you sticking in links to wiki explanations of things that (a) I read and understood literally years ago, barring the UK-irrelevant but worrying re the router Annex L, and (b)of which I had already covered the essentials for the purposes of your connection.

Furthermore, editing at 19:10:02 something unspecified, (IIRC you have added a third link) into an 18:38:48 post to which I replied at 18:46:05, which post in turn you replied to at 18:55:11 does not make problem discussion easy. Are we all supposed continually to re-read the last 12 hours (the cut-off for editing) of every thread you post in to see if you have altered anything?

Finally and something you do not seem to realise, you are already on ADSL2+. Just your upstream is capped at just below 448kbps, as in ADSL and Plusnet's standard practice.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User RobertoS
(sensei) Sun 30-Oct-11 23:20:38
Print Post

Re: Worth a punt?


[re: m0aur] [link to this post]
 
Re my "somewhat upset" post, it looks as though you do not know that in BT terms 21CN = ADSL2+. You do not get over 8Mbps download sync unless you are using ADSL2+, and you do not get ADSL2+ on a BT Wholesale circuit unless you are on a 21CN line.

It is better to talk about WBC anyway. 21CN is something wider, covering the phone service as well.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User m0aur
(committed) Sun 30-Oct-11 23:26:44
Print Post

Re: Worth a punt?


[re: RobertoS] [link to this post]
 
I HAVE ALWAYS KNOWN I AM ON ADSL2+ AND THAT MY UPLOAD IS CAPPED, THAT I AM NOT GETTING THE SPEED THAT I WAS AND THAT PLUSNET HAVE NOT LIFTED IT AS PROMISED OVER A WEEK AGO. I HAVE GOT BETTER THINGS TO DO THAN SPEND MY WHOLE LIFE CHASING MY TAIL ON THIS, SO JUST DROP IT OR YOU WILL REALLY SEE WHAT SHIRTY IS LIKE. I AM REALLY FED UP WITH EVERY SINGLE FORUM POST ENDING UP IN A BATTLE AND NO HELP WHATSOEVER.

Fora - Where everybody knows everything - Everyone else knows nothing!
Standard User m0aur
(committed) Sun 30-Oct-11 23:33:30
Print Post

Re: Worth a punt?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Re my "somewhat upset" post, it looks as though you do not know that in BT terms 21CN = ADSL2+. You do not get over 8Mbps download sync unless you are using ADSL2+, and you do not get ADSL2+ on a BT Wholesale circuit unless you are on a 21CN line.

It is better to talk about WBC anyway. 21CN is something wider, covering the phone service as well.

Well Mr. [censored] clever-dick, take a look at the enclosed snap from my status page, then try talking down to Plusnet, as neither of you seem to have a clue as to what the hell I am on, along with actually being no help what soever. Oh, and I don't appreciate being told what links to and not to post. Also, if I see something in a post of mine that is not quite correct, I will edit it whatever the time. How long have you owned this forum?
Of course I realised from the outset that I could complain direct to PN about the state of my service, along with knowing very well that nothing here would be forthcoming that I did not already know, but then the OP might well have ended up with biased advice!
http://img585.imageshack.us/img585/2858/21cn.jpg

Fora - Where everybody knows everything - Everyone else knows nothing!

Edited by m0aur (Sun 30-Oct-11 23:56:35)

Standard User RobertoS
(sensei) Sun 30-Oct-11 23:58:29
Print Post

Re: Worth a punt?


[re: m0aur] [link to this post]
 
In reply to a post by m0aur:
I HAVE ALWAYS KNOWN I AM ON ADSL2+ AND THAT MY UPLOAD IS CAPPED, THAT I AM NOT GETTING THE SPEED THAT I WAS AND THAT PLUSNET HAVE NOT LIFTED IT AS PROMISED OVER A WEEK AGO. I HAVE GOT BETTER THINGS TO DO THAN SPEND MY WHOLE LIFE CHASING MY TAIL ON THIS, SO JUST DROP IT OR YOU WILL REALLY SEE WHAT SHIRTY IS LIKE. I AM REALLY FED UP WITH EVERY SINGLE FORUM POST ENDING UP IN A BATTLE AND NO HELP WHATSOEVER.
I HAVE ALWAYS KNOWN I AM ON ADSL2+
I will just sit tight till my line is switched to 21CN in the next couple of days
I think you prove my point. Though you clearly do not understand the significance of those two snippets, one from this fully quoted latest post and one from not much earlier.

I begin to understand why you had no success with Post Office email and have had protracted trouble with Plusnet, as evinced in this and an earlier thread. You must be giving the support staff who cannot really answer back a pretty rough time.

Do you really think getting abusive and confrontational when talking utter rot solves any problems except when you are the bigger or less incapable person in a pub brawl?

Sweet dreams smile.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User m0aur
(committed) Mon 31-Oct-11 00:11:24
Print Post

Re: Worth a punt?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
In reply to a post by m0aur:
I HAVE ALWAYS KNOWN I AM ON ADSL2+ AND THAT MY UPLOAD IS CAPPED, THAT I AM NOT GETTING THE SPEED THAT I WAS AND THAT PLUSNET HAVE NOT LIFTED IT AS PROMISED OVER A WEEK AGO. I HAVE GOT BETTER THINGS TO DO THAN SPEND MY WHOLE LIFE CHASING MY TAIL ON THIS, SO JUST DROP IT OR YOU WILL REALLY SEE WHAT SHIRTY IS LIKE. I AM REALLY FED UP WITH EVERY SINGLE FORUM POST ENDING UP IN A BATTLE AND NO HELP WHATSOEVER.
I HAVE ALWAYS KNOWN I AM ON ADSL2+
I will just sit tight till my line is switched to 21CN in the next couple of days
I think you prove my point. Though you clearly do not understand the significance of those two snippets, one from this fully quoted latest post and one from not much earlier.

I begin to understand why you had no success with Post Office email and have had protracted trouble with Plusnet, as evinced in this and an earlier thread. You must be giving the support staff who cannot really answer back a pretty rough time.

Do you really think getting abusive and confrontational when talking utter rot solves any problems except when you are the bigger or less incapable person in a pub brawl?

Sweet dreams smile.

Firstly, I had NO problems with the Post Office other than their mail server went on the blink in the evenings. They were reliable and competent. It is just that I was silly enough to pay £10 per month more, give up unlimited download and free calls to mobiles, just for a faster service I did not need and was not much faster anyway. Take a look at the PO area to see those leaving PN to join the P.O.
As for talking rot, i was pointing out the rot that PN were talking regarding my "!CN 'Upgrade'. As for getting abusive, you don't seem to know what it is. I will not be talked down to by some know-all oik, so expect kickback if you can't be polite. With that I will leave you to save the Internet, I expect it is quite a power-trip.

Fora - Where everybody knows everything - Everyone else knows nothing!
Standard User RobertoS
(sensei) Mon 31-Oct-11 00:15:13
Print Post

Re: Worth a punt?


[re: m0aur] [link to this post]
 
Also, if I see something in a post of mine that is not quite correct, I will edit it whatever the time.
But you didn't edit it to add the essential information I had pointed out was missing, and without which the whole post was worthless.

Sweet dreams.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User m0aur
(committed) Mon 31-Oct-11 00:21:05
Print Post

Re: Worth a punt? *DELETED*


[re: RobertoS] [link to this post]
 
Post deleted by seb

Edited by m0aur (Mon 31-Oct-11 00:22:41)

Administrator seb
(founder) Mon 31-Oct-11 00:49:52
Print Post

Re: Worth a punt? *DELETED*


[re: m0aur] [link to this post]
 
Watch the language please smile

seb

Sebastien Lahtinen
Co-Founder,
thinkbroadband.com
[email protected]

personal blog - blog.seb.me.uk
twitter - @sebtweet
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(sensei) Mon 31-Oct-11 01:08:33
Print Post

Re: Worth a punt?


[re: m0aur] [link to this post]
 
Firstly, I had NO problems with the Post Office other than their mail server went on the blink in the evenings. They were reliable and competent.
Ummm.
Once again this evening I have wasted my time on the phone to an inept Post Office Broadband customer Service (not) operator.
For several weeks now, my line stats have stayed at a SNR margin of 9dB, with a downstream attenuation of 28dB (at times 26dB). Throughout this time, auto-adjustment has failed to return my line profile to the 7150kbps it should be, which has left me stuck on 6000kbps.
Now I realise it is not a lot of loss to get too worried about, which is why I have let it run again to see the outcome, but the system is not working, and i am entitled to the service I pay for subject to location and prevailing conditions. I am now hitting the exchange at 7808kbps instead of the 8128kbps I used to due to the line profile.
Needless to say, the Post Office operator didn't even have a clue what I was on about, never seemed to have heard of BT Wholesale, but just stated they could do nothing about it apart from doing line tests, which as far as I can see is a waste of time when I can see the line stats.
I am afraid after telling them I would give them a week to sort it before asking for a mac code, I slammed the phone down on them. Avoid this useless bunch.
That's the opening post, (your bold), of this thread.

Amongst other gems from you, (not addressed to me), in that thread are "Why don't you [censored] off. The subject of this post was Post office incompetence. Why is it that there is always some know-all nerd like you on a forum, who nitpicks others till they cause a spat" and "i expect your mother will be glad to get rid of you".

It does rather look as the line problems, (not email server trouble), which not even your "electronics background" has helped you trace, are still present, but exacerbated as is common by the move to ADLS2+.

This seems to be corroborated by "For the last 14 months that I have been with the Post Office, my modem or router slows to a crawl every few days and needs a restart", from another thread of yours, where like the others there seems to be no resolution.

I wonder if any of your broadband troubles could be down to your "Amateur Radio hobby"? That's a serious point by the way. Local radio hams can be a killer for everyone around them.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User blueacid
(committed) Mon 31-Oct-11 08:26:51
Print Post

Re: Worth a punt?


[re: m0aur] [link to this post]
 
In reply to a post by m0aur:
In reply to a post by RobertoS:
In reply to a post by m0aur:
I HAVE ALWAYS KNOWN I AM ON ADSL2+ AND THAT MY UPLOAD IS CAPPED, THAT I AM NOT GETTING THE SPEED THAT I WAS AND THAT PLUSNET HAVE NOT LIFTED IT AS PROMISED OVER A WEEK AGO. I HAVE GOT BETTER THINGS TO DO THAN SPEND MY WHOLE LIFE CHASING MY TAIL ON THIS, SO JUST DROP IT OR YOU WILL REALLY SEE WHAT SHIRTY IS LIKE. I AM REALLY FED UP WITH EVERY SINGLE FORUM POST ENDING UP IN A BATTLE AND NO HELP WHATSOEVER.
I HAVE ALWAYS KNOWN I AM ON ADSL2+
I will just sit tight till my line is switched to 21CN in the next couple of days
I think you prove my point. Though you clearly do not understand the significance of those two snippets, one from this fully quoted latest post and one from not much earlier.

I begin to understand why you had no success with Post Office email and have had protracted trouble with Plusnet, as evinced in this and an earlier thread. You must be giving the support staff who cannot really answer back a pretty rough time.

Do you really think getting abusive and confrontational when talking utter rot solves any problems except when you are the bigger or less incapable person in a pub brawl?

Sweet dreams smile.

Firstly, I had NO problems with the Post Office other than their mail server went on the blink in the evenings. They were reliable and competent. It is just that I was silly enough to pay £10 per month more, give up unlimited download and free calls to mobiles, just for a faster service I did not need and was not much faster anyway. Take a look at the PO area to see those leaving PN to join the P.O.
As for talking rot, i was pointing out the rot that PN were talking regarding my "!CN 'Upgrade'. As for getting abusive, you don't seem to know what it is. I will not be talked down to by some know-all oik, so expect kickback if you can't be polite. With that I will leave you to save the Internet, I expect it is quite a power-trip.


You've come to a forum full of people that have a lot of knowledge about the subject at hand, so.. Why are you suddenly surprised to learn that they need some specific information to solve the problem, or worse still that they provide an answer that you weren't expecting?

Cheers,
Blueacid
=================================
Was on Xilo C&W LLU on MRCEN, Now Be* on MRARD.
Standard User m0aur
(committed) Mon 31-Oct-11 09:42:57
Print Post

Re: Worth a punt?


[re: RobertoS] [link to this post]
 
For any numbskulls that may be interested, my router restarting when with the P.O., turned out to be a faulty Draytek Vigor 2710n router. This was conformed by Draytek.
As for my upload speed, after two days of breaks in service, it has become uncapped today, speed is back to normal, low ping and sync of 15238kbps. The "up to 5 days" quoted by PN turned out to be over 8, so finger on the pulse as usual.. I have just enabled SRA so hope that will keep things running smoothly along with PhyR.
Those moaning abour snr should get a router that puts them in control of it, mine is trundling along at a steady 3.7db, all of which is probably a coincidence when my apparent lack of technical ability is taken into account, which reminds me, I must burn my City & Guilds.
http://speed.io/backend/result/48100890?pID=project1

Fora - Where everybody knows everything - Everyone else knows nothing!

Edited by m0aur (Mon 31-Oct-11 09:45:59)

Standard User Apprentice
(knowledge is power) Mon 31-Oct-11 10:03:40
Print Post

Re: Worth a punt?


[re: m0aur] [link to this post]
 
I have just enabled SRA so hope that will keep things running smoothly

I think you will need to ask Plusnet if their network systems support SRA in order to benefit from it.

Alastair

omadasafisho
Standard User RobertoS
(sensei) Mon 31-Oct-11 10:24:55
Print Post

Re: Worth a punt?


[re: Apprentice] [link to this post]
 
In reply to a post by Apprentice:
I have just enabled SRA so hope that will keep things running smoothly

I think you will need to ask Plusnet if their network systems support SRA in order to benefit from it.
Dry tongue smile.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.

Edited by RobertoS (Mon 31-Oct-11 10:25:30)

Standard User m0aur
(committed) Mon 31-Oct-11 10:30:06
Print Post

Re: Worth a punt?


[re: Apprentice] [link to this post]
 
In reply to a post by Apprentice:
I have just enabled SRA so hope that will keep things running smoothly

I think you will need to ask Plusnet if their network systems support SRA in order to benefit from it.

I think you will need to learn to help yourself, then if you look around as I did (despite my supposed limitations), which I find is consistently more reliable than the advice of some here, you will find it was introduced three years ago.
http://community.plus.net/forum/index.php/topic,7129...

Fora - Where everybody knows everything - Everyone else knows nothing!
Standard User RobertoS
(sensei) Mon 31-Oct-11 12:10:15
Print Post

Re: Worth a punt?


[re: m0aur] [link to this post]
 
Ah, so the sparse information in that link is definitive is it?

First, the post by James Bailey looks to be nonsense,(to which post is it an answer, and the first day of what?), and second the one person claiming to be using it unfortunately doesn't seem to have the evidential graphs showing, at least on my machine.

Added to the facts that there seem to be no trace of SRA being mentioned on the Plusnet website, nor - more importantly - in the BT Wholesale Product Descriptions for WBC and WBMC, it would seem that your logic is attenuated beyond functional usefulness.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User m0aur
(committed) Mon 31-Oct-11 13:03:26
Print Post

Re: Worth a punt? *DELETED*


[re: RobertoS] [link to this post]
 
Post deleted by Sadoldman
Standard User m0aur
(committed) Mon 31-Oct-11 13:11:03
Print Post

Re: Worth a punt?


[re: m0aur] [link to this post]
 
Didn't last even 24 hours this time. Surely this must be a ping world record.
http://www.speedtest.net/result/1565217074.png

Fora - Where everybody knows everything - Everyone else knows nothing!
Standard User camieabz
(sensei) Mon 31-Oct-11 13:23:06
Print Post

Re: Worth a punt?


[re: m0aur] [link to this post]
 
Pingtest servers are borked today. I got 1500+ms from Maidenhead and 36ms from Newbury.

~~~~~~~~~~


© Camieabz 2002-2011

All Connection Data ~ plusnet

Scottish Labour politician: “The SNP are on a very dangerous tack. What they are doing is trying to build up a situation in Scotland where the services are manifestly better than south of the border in a number of areas.”

Interviewer: ”Is that a bad thing?”

Scottish Labour politician: “No, but they are doing it deliberately.”
Standard User 4M2
(committed) Mon 31-Oct-11 13:38:38
Print Post

Re: Worth a punt?


[re: m0aur] [link to this post]
 
m0aur,

Cool down, aggression is a poison it serves no purpose other than to make a bad situation worst.

My experience with this forum has only been positive and folks are only too willing to help and advise. For me, if a problem with an ISP becomes intolerable and seemingly intractable then I just walk away, weigh up my options, and try a different ISP smile
Standard User m0aur
(committed) Mon 31-Oct-11 13:49:31
Print Post

Re: Worth a punt?


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
m0aur,

Cool down, aggression is a poison it serves no purpose other than to make a bad situation worst.

My experience with this forum has only been positive and folks are only too willing to help and advise. For me, if a problem with an ISP becomes intolerable and seemingly intractable then I just walk away, weigh up my options, and try a different ISP smile

But then even worse, there is as I have found, the chance of frying pan to fire!

Fora - Where everybody knows everything - Everyone else knows nothing!

Edited by m0aur (Mon 31-Oct-11 13:50:13)

Standard User wingco1
(legend) Mon 31-Oct-11 13:56:54
Print Post

Re: Worth a punt?


[re: camieabz] [link to this post]
 
I would agree with that, 1094ms from Cumbria to Maidenhead with 62ms jitter. Ping to bbc.co.uk 36ms my usual.
Standard User RobertoS
(sensei) Mon 31-Oct-11 14:03:43
Print Post

Re: Worth a punt?


[re: m0aur] [link to this post]
 
In reply to a post by m0aur:
@Mr. Head, or may I call you Richard,
I see you conveniently swerve my very next post on the Post Office forum where I state my problem was my Draytek router, and that the replacement TP-Link was sailing along nicely. Were you lucky enough to be born such pompous opinionated twister of facts, or did you need to study?
Unlike you, my life does not revolve around places like this, and as I refuse to be treated like an idiot without reply, I am quite happy for you to continue with your drivel until we are both banned, which will cause me little loss of sleep.
First, do I gather you didn't read as far as the final paragraph of the post to which you just replied?

Other than that, call me what you wish. However once again your thinking is mysterious, to say the least.

Which post of mine, (the one you replied to perhaps), swerves round, (swerving something is impossible), which post of yours in which forum? The Post Office forum on this site, or some other site?

Or are you simply objecting to my pointing out that your statements tend to be inconsistent with earlier ones, and your attitude in general seems to be to call everyone names at the first opportunity. Re an earlier mention of shirtiness by us both, I don't think you have it in you to get shirty. Only to lose your rag and descend to utterly boorish language. (You may need to look that up, as I haven't often heard it uttered by someone lying in a gutter, so you may think it is a typo).

No need to call you names. You are quite simply a very unpleasant little man.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User m0aur
(committed) Mon 31-Oct-11 14:13:01
Print Post

Re: Worth a punt?


[re: RobertoS] [link to this post]
 
Google will show I am far from little.

Fora - Where everybody knows everything - Everyone else knows nothing!
Standard User wingco1
(legend) Mon 31-Oct-11 14:17:32
Print Post

Re: Worth a punt?


[re: m0aur] [link to this post]
 
I concur. smile
Standard User m0aur
(committed) Mon 31-Oct-11 14:19:41
Print Post

Re: Worth a punt?


[re: wingco1] [link to this post]
 
In reply to a post by wingco1:
I would agree with that, 1094ms from Cumbria to Maidenhead with 62ms jitter. Ping to bbc.co.uk 36ms my usual.

You can even get good ping results for a 3 Star ISP like Plusnet, if you steer clear of speedtest.net, but that is the can of worms that makes up 'tinternet!
http://www.pingtest.net/result/49644110.png

Fora - Where everybody knows everything - Everyone else knows nothing!

Edited by m0aur (Mon 31-Oct-11 14:21:07)

Standard User Wagstaff
(committed) Mon 31-Oct-11 14:25:40
Print Post

Re: Worth a punt?


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
m0aur,

Cool down, aggression is a poison it serves no purpose other than to make a bad situation worst.


I think that, to a certain extent, he has a right to be aggrieved - especially when a certain poster on this thread appears to ignore the data being posted.

Having said that, it is clear that Glemsford 21CN WBC Status has been enabled, so why he is waiting for this to happen, I really don't understand.

What Plusnet need to explain to him is the reason for the big discrepancy between his two speed test results:-

http://speedtest.net/result/1495950977.png
http://www.speedtest.net/result/1565217074.png

- - - - - - - - - - - - - - - - - -

Wagstaff

"You can't be optimistic if you have a misty optic."
Standard User 4M2
(committed) Mon 31-Oct-11 14:57:28
Print Post

Re: Worth a punt?


[re: Wagstaff] [link to this post]
 
Wagstaff,

I've never relied on speedtest.net myself because I use Kaspersky IS 2011 LOL!

However I must confess that I haven't been very impressed with Plusnet support recently: it would be good if just a small team of people handled one's problem rather than having a ticket dealt with by a multitude of people - never seem to communicate with the same person twice frown
Standard User wingco1
(legend) Mon 31-Oct-11 15:04:22
Print Post

Re: Worth a punt?


[re: 4M2] [link to this post]
 
Your suggested method would also enable the ISP to monitor the performance of individual CSC staff, and identify training needs.
Standard User Wagstaff
(committed) Mon 31-Oct-11 15:20:17
Print Post

Re: Worth a punt?


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
I've never relied on speedtest.net myself because I use Kaspersky IS 2011 LOL!

However I must confess that I haven't been very impressed with Plusnet support recently: it would be good if just a small team of people handled one's problem rather than having a ticket dealt with by a multitude of people - never seem to communicate with the same person twice frown

I agree that "speedtest.net" is not the best tester in the world - the results are usually higher than other testers. But it was the one that he used, and for there to be such a large difference in the download speed, on the same tester, some pretty dramatic change must've taken place.

As far as Plusnet's support is concerned, I think they need to employ a system where urgent ("system down") calls become their priority. The ticketing system doesn't appear to provide that functionality.

- - - - - - - - - - - - - - - - - -

Wagstaff

"You can't be optimistic if you have a misty optic."
Standard User RobertoS
(sensei) Mon 31-Oct-11 15:39:09
Print Post

Re: Worth a punt?


[re: Wagstaff] [link to this post]
 
In reply to a post by Wagstaff:
I think that, to a certain extent, he has a right to be aggrieved - especially when a certain poster on this thread appears to ignore the data being posted.
smile
If that's me, I still cannot see the throughput speeds reported by the BT speed test, where he posted everything but those, and then berated me when I asked for them.

Quite how one can ignore something which doesn't exist baffles me. The relevance of the sync speed and profile without them is nil in this case, for the reasons I explained in detail to the poster.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User ConorMK
(knowledge is power) Mon 31-Oct-11 16:13:11
Print Post

Re: Worth a punt?


[re: Bemused_Mike] [link to this post]
 
Currently on a fibre extra pro connection connected at 37mb down and 8 up.

Customer support has been there when i needed them and have always been very helpful.

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
Standard User m0aur
(committed) Mon 31-Oct-11 16:23:46
Print Post

Re: Worth a punt?


[re: wingco1] [link to this post]
 
Dispite being told otherwise, enabling SRA within the Billion router seems to have had the desired effect. There have been three alterations to my sync and line-speed today, all in the upward direction. None of the resets have had a negative effect on my IP Profile, which now stands at 13,763kbps with a line speed of 15,601kbps, noise margin 3.1db. I have taken three consecutive speedtests this afternoon.
http://www.speedtest.net/result/1565482301.png
http://speed.io/pics/4811/5373/speed.io.png
And then of course there is the B.T. speedtest, which despite agreeing with all my router figures, still refuses to part with more than the 7Mb, which was where I was originally pointing the finger.
http://img847.imageshack.us/img847/35/btspeedtest311...

Fora - Where everybody knows everything - Everyone else knows nothing!
Standard User Wagstaff
(committed) Mon 31-Oct-11 17:17:56
Print Post

Re: Worth a punt? *DELETED*


[re: RobertoS] [link to this post]
 
Post deleted by Wagstaff
Standard User wingco1
(legend) Mon 31-Oct-11 17:19:59
Print Post

Re: Worth a punt?


[re: Wagstaff] [link to this post]
 
Your link is broken.
Standard User kasg
(committed) Mon 31-Oct-11 17:23:13
Print Post

Re: Worth a punt?


[re: Wagstaff] [link to this post]
 
In reply to a post by Wagstaff:
In reply to a post by RobertoS:
I still cannot see the throughput speeds reported by the BT speed test....

It is baffling, isn't it.

An example of the BT Performance Speedtester Test Results page is given below. Could you point out where it shows the download and upload "throughput speeds".

http://img847.imageshack.us/img847/35/btspeedtest311...
See latest post from m0aur where he does link to a BT speed test result showing both of these. It is inexplicably lower than other speed tests but, unless it affects his use of the service, I don't see that it matters.

Kevin

plusnet Value Fibre
Using OpenDNS
Standard User jelv
(knowledge is power) Mon 31-Oct-11 17:30:23
Print Post

Re: Worth a punt?


[re: RobertoS] [link to this post]
 
« on Today at 13:46:21 »
Does Plusnet support SRA for all customers' connections where it is appropriate and if so for how long has it been available?
« Reply #1 on Today at 16:51:36 »
Hi Apprentice,

Waiting for an answer from Dave, our current guru, so will update when he confirms. As far as we know though, no we don't.

I guess this relates to a thread on TBB? Wink
Kind regards, Matt Taylor
Plusnet Support Team
« Reply #2 on Today at 16:52:31 »
Dave's just confirmed that it isn't supported by BT Wholesale, so it doesn't look likely.
Kind regards, Matt Taylor
Plusnet Support Team


jelv

Plusnet user since November 2001
Standard User Wagstaff
(committed) Mon 31-Oct-11 17:39:57
Print Post

Re: Worth a punt?


[re: kasg] [link to this post]
 
In reply to a post by kasg:
See latest post from m0aur where he does link to a BT speed test result showing both of these. It is inexplicably lower than other speed tests but, unless it affects his use of the service, I don't see that it matters.

I'm sure I tried to use his link in my post, Kevin. But which link are you talking about and where does it show "throughput" speeds?

- - - - - - - - - - - - - - - - - -

Wagstaff

"You can't be optimistic if you have a misty optic."
Standard User kasg
(committed) Mon 31-Oct-11 17:43:25
Print Post

Re: Worth a punt?


[re: Wagstaff] [link to this post]
 
In reply to a post by Wagstaff:
In reply to a post by kasg:
See latest post from m0aur where he does link to a BT speed test result showing both of these. It is inexplicably lower than other speed tests but, unless it affects his use of the service, I don't see that it matters.

I'm sure I tried to use his link in my post, Kevin. But which link are you talking about and where does it show "throughput" speeds?
I was talking about this link:

http://img847.imageshack.us/img847/35/btspeedtest311...

I do hope this isn't some pedantry about the word "speed" appearing rather than "throughput".

Kevin

plusnet Value Fibre
Using OpenDNS
Standard User Wagstaff
(committed) Mon 31-Oct-11 18:41:01
Print Post

Re: Worth a punt?


[re: kasg] [link to this post]
 
In reply to a post by kasg:
I was talking about this link:

http://img847.imageshack.us/img847/35/btspeedtest311...

I do hope this isn't some pedantry about the word "speed" appearing rather than "throughput".

Well I never - why did the link work in your post and not in mine? frown

Better ask Bob(RobertoS) about the difference between throughput and speed.

Anyway, getting back to the OP's question, if you want a "reliable" (as per the sample size) set of data, you need to select BT, O2, Plusnet, Talktalk, Sky and Virgin Media, in the TBB broadband comparison bar charts.
Interestingly, O2 comes out ahead of Plusnet across the three criteria.

- - - - - - - - - - - - - - - - - -

Wagstaff

"You can't be optimistic if you have a misty optic."
Standard User Bemused_Mike
(member) Mon 31-Oct-11 18:49:59
Print Post

Re: Worth a punt?


[re: ConorMK] [link to this post]
 
In reply to a post by ConorMK:
Currently on a fibre extra pro connection connected at 37mb down and 8 up.

Nice. smile Wish I could give fibre a go.

In reply to a post by ConorMK:
Customer support has been there when i needed them and have always been very helpful.

I'm glad you've had that kind of experience with them. The thing is for every comment like yours there is one like the following:-

In reply to a post by 4M2:
However I must confess that I haven't been very impressed with Plusnet support recently: it would be good if just a small team of people handled one's problem rather than having a ticket dealt with by a multitude of people - never seem to communicate with the same person twice frown


Such contradictory experiences certainly don't help my indecision, although such info is good to know and I'm grateful for it.

However when you take into account poor m0aur's tale of woe, which I have been following with interest, I'm left feeling very weary of Plusnet.

Plusnet seem to be one of those 'suck it and see' kind of ISP's. I feel as if signing up with them would be taking a real gamble. So am I willing to risk it? Hmm...I still don't know.
Standard User RobertoS
(sensei) Mon 31-Oct-11 18:56:49
Print Post

Re: Worth a punt?


[re: Wagstaff] [link to this post]
 
I often use "throughput" speed to distinguish it from sync/connection speed, as quite a few newcomers (understandably) don't know the difference. I've just run a BT Speed Test to check, and that does call it "Download speed", which is fair enough. Mine doesn't show the connection/sync speed, being FTTC.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User MadMan
(knowledge is power) Mon 31-Oct-11 19:03:05
Print Post

Re: Worth a punt?


[re: Bemused_Mike] [link to this post]
 
Don't worry. Plusnet support is fine. m0aur's only happy when he can have a moan.

plusnet
Standard User adslmax
(fountain of knowledge) Mon 31-Oct-11 19:18:13
Print Post

Re: Worth a punt?


[re: kasg] [link to this post]
 
In reply to a post by kasg:
All this stuff about 8Mb estimates is irrelevant. You are on ADSL2+, you are syncing at 14747k, your IP profile should be around 12977k so you should be getting maximum download speeds of probably around 12Mb, unless Plusnet has your profile set to a lower figure for some reason (check at https://portal.plus.net/my.html?action=data_transfer... under Current line speed).


Incorrect

Sync 14747 -> IP Profile 13011 -> PN IP 13000 -> throughput between12000 to 12500 on any site speedtest except BT Speedtester throughput between 11000 to 11500

BT profile is 88.23%

plusnetADSL2+15 Meg

Edited by adslmax (Mon 31-Oct-11 19:22:24)

Standard User Apprentice
(knowledge is power) Mon 31-Oct-11 19:30:19
Print Post

Re: Worth a punt?


[re: Wagstaff] [link to this post]
 
Interestingly, O2 comes out ahead of Plusnet across the three criteria.

Probably due to the fact that O2 also provide a LLU service which inflates it's ranking, Plusnet don't have any LLU provision AFAIK smile

Alastair

omadasafisho
Standard User m0aur
(committed) Mon 31-Oct-11 19:31:30
Print Post

Re: Worth a punt?


[re: Bemused_Mike] [link to this post]
 
@Bemused_Mike
I think you are correct that PN are a hit & miss service. Possibly you are a lucky person, I am not. A thousand boxes in a shop and I will choose the faulty item.
As I said earlier, the five day maximum claimed by PN to lift the upload cap took over eight days.
As for me moaning, I only moan when I have reason. Also I don't suffer fools gladly, and you will always meet one on a forum that would dispute it being dark at midnight.
You have read some of the claims about me and the Post Office. Please read through my comments on the following thread, this gives my views upon switch-over from the P.O, and details my utter nightmare from the word go with Plusnet. Read it all, as you will see the usual ones pop in, plus the initial helpful customer services lose track.
http://forums.thinkbroadband.com/plusnet/t/4036881-g...

Fora - Where everybody knows everything - Everyone else knows nothing!

Edited by m0aur (Mon 31-Oct-11 20:00:42)

Standard User 4M2
(committed) Mon 31-Oct-11 19:34:22
Print Post

Re: Worth a punt?


[re: MadMan] [link to this post]
 
MadMan,

Just don't have an unresolved open ticket that for some reason PN support have classified as resolved that you can not access it any more in order to add further comments regarding a continuing fault. Then the only course of action is open a new ticket and begin the whole process again. However because the original ticket has been mysteriously passed back to the faults team by a member of support staff due to it being reported as unresolved (and is still inaccessible by the user) one is told not to add further comments to the new ticket because it may cause confusion.

Who is the most confused here confused
Standard User Wagstaff
(committed) Mon 31-Oct-11 19:54:49
Print Post

Re: Worth a punt?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
I often use "throughput" speed to distinguish it from sync/connection speed, as quite a few newcomers (understandably) don't know the difference. I've just run a BT Speed Test to check, and that does call it "Download speed", which is fair enough. Mine doesn't show the connection/sync speed, being FTTC.

I've also just done a BT performance test, and the first part of the test does refer to "download throughput speed" - and this figure, strangely enough, did equate to the "downstream IP Profile".
This was also true for the upload throughput and upstream IP profile.

- - - - - - - - - - - - - - - - - -

Wagstaff

"You can't be optimistic if you have a misty optic."
Standard User RobertoS
(sensei) Mon 31-Oct-11 21:26:16
Print Post

Re: Worth a punt?


[re: Wagstaff] [link to this post]
 
In reply to a post by Wagstaff:
In reply to a post by RobertoS:
I often use "throughput" speed to distinguish it from sync/connection speed, as quite a few newcomers (understandably) don't know the difference. I've just run a BT Speed Test to check, and that does call it "Download speed", which is fair enough. Mine doesn't show the connection/sync speed, being FTTC.

I've also just done a BT performance test, and the first part of the test does refer to "download throughput speed" - and this figure, strangely enough, did equate to the "downstream IP Profile".
This was also true for the upload throughput and upstream IP profile.
I'm not sure whether you are agreeing with me or disagreeing smile.

In particular it says "configured download throughput speed for this service is ...", which it has always been and which has always been the IP Profile. Quite logical really, just why the Project Manager didn't make both teams/programmers use the words IP Profile we shall never know.

Most relevant posts by me have now been archived, I several times told this to people who could not get the test itself to complete, as usually it was the IP Profile we needed. I do mention it in:-

this one though;
and this;
Finally Ah! Precisely what I was looking for.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User kasg
(committed) Mon 31-Oct-11 22:01:53
Print Post

Re: Worth a punt?


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
In reply to a post by kasg:
All this stuff about 8Mb estimates is irrelevant. You are on ADSL2+, you are syncing at 14747k, your IP profile should be around 12977k so you should be getting maximum download speeds of probably around 12Mb, unless Plusnet has your profile set to a lower figure for some reason (check at https://portal.plus.net/my.html?action=data_transfer... under Current line speed).


Incorrect

Sync 14747 -> IP Profile 13011 -> PN IP 13000 -> throughput between12000 to 12500 on any site speedtest except BT Speedtester throughput between 11000 to 11500

BT profile is 88.23%
OK, I used 88% instead of 88.23%, my mistake. In actual fact m0aur confirmed that the PN profile was set to 12000, though this may now have increased.

Kevin

plusnet Value Fibre
Using OpenDNS
Standard User m0aur
(committed) Mon 31-Oct-11 22:05:43
Print Post

Re: Worth a punt?


[re: m0aur] [link to this post]
 
Talking of frying pan into the fire, some of us on market 1 have little choice, though TT are unbundling at the end of November.
http://img687.imageshack.us/img687/7770/glemsford.jpg

Fora - Where everybody knows everything - Everyone else knows nothing!
Moderator Sadoldman
(moderator) Tue 01-Nov-11 09:48:56
Print Post

Re: Worth a punt? *DELETED*


[re: m0aur] [link to this post]
 
You don't get by the censor and insulting a fellow member like that. No more!

I repeat you do have issues with those whose opinions that differ from yours, resorting to crude insults is such a poor debating tactic.

Sadoldman

Just a tad sad..a wee bit old...wink

[email protected]
The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
Standard User m0aur
(committed) Tue 01-Nov-11 09:54:28
Print Post

Re: Worth a punt? *DELETED*


[re: Sadoldman] [link to this post]
 
In reply to a post by Sadoldman:
You don't get by the censor and insulting a fellow member like that. No more!

I repeat you do have issues with those whose opinions that differ from yours, resorting to crude insults is such a poor debating tactic.

If you describe refusing to be spoken to like a child by an opinionated idiot as having 'Issues' then I am glad to have them.

Fora - Where everybody knows everything - Everyone else knows nothing!
Moderator Sadoldman
(moderator) Tue 01-Nov-11 16:03:02
Print Post

Re: Worth a punt? *DELETED*


[re: m0aur] [link to this post]
 
Not exactly a very "adult" response from your good-self.

If you have a poor opinion of a fellow poster, just ignore. You also claim that you have a poor of forums and yet you give them such credence.

This thread seems a ding dong of opinions but the bottom line is that if an ISP does not suit, move on. One good aspect of this particular ISP is that it is a month to month contract......it was not always so.smile

Sadoldman

Just a tad sad..a wee bit old...wink

[email protected]
The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
Standard User m0aur
(committed) Tue 01-Nov-11 16:52:47
Print Post

Re: Worth a punt? *DELETED*


[re: Sadoldman] [link to this post]
 
Fair point. I help where I can on many forums. I am usually quite able to help myself, but am afraid I have no time for the element of all fora that would swear black is white, or those that would infer I am some sort of stirring idiot. I admit I don't suffer fools gladly.
I am used to things being correct. Either formula for designing an EMC compatible 400w transmitter that I am licenced to use, or programming, testing and certifying electrical control panels in my last employment. This involved working on live three phase and making sure of its safety for the public. Not much room for mistakes, and being a Virgo am a stickler for things being right.
So when an ISP or forum member seems to have trouble sorting his hand from his backside, I tend to get a little ruffled.
As I have stated before, I was taught many years ago to treat others as I wish to be treated. This I do until they treat me otherwise, then I treat them as I feel they deserve. I never fire the first shot, but point blank refuse to be treated like an idiot without firing back. That is me I am afraid and you have the option to ban me. I specifically posted on the PN thread because a user wanted to know what they were like, not because I needed help myself. Going strait to PN with any niggles would have left him in the dark.

[IMG]http://speed.io/pics/4815/1207/speed.io.png[/IMG]
Fora - Where everybody knows everything - Everyone else knows nothing!
Standard User RobertoS
(sensei) Tue 01-Nov-11 18:41:52
Print Post

Re: Worth a punt?


[re: m0aur] [link to this post]
 
I am rather fed up with your talking utter rot about how our dispute arose, and continuing your disgusting criticisms of me when taken to task for the language you have been using.

To start listing post by post where you have been totally in the wrong, plus delusionary statements of "fact" about BT deliberately slowing you down, and factual errors about White Label ISPs, would be unnecessary stirring and totally boring to everyone. You have also several times commented on all forum threads ending in dispute. Try reading the vast majority of ones you are not involved in, and compare the dispute-containing ratio of those with the ones you are involved in.

You aren't even saying these things to me, as for the sake of peace in the forum I have basically withdrawn. But your disprovable self-justifications to Sadoldman and others are extremely trying.

Please stop it!

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.

Edited by RobertoS (Tue 01-Nov-11 18:43:00)

Standard User m0aur
(committed) Tue 01-Nov-11 18:52:07
Print Post

Re: Worth a punt?


[re: RobertoS] [link to this post]
 
And I am just as fed up with your pompous ways. One minute you know nothing about Annex L and think it replaces Annex A, then you flame me for pointing out it is a stability extension of Annex A, and state you don't appreciate me posting links describing it. I am also fed up of your pedantry regarding describing download as throughput, then not only basically calling me stupid for for using the BT description, but continuing to state I had not supplied it. As for BT speed, we all know they underestimate speed, but my point was the BT site was also restricting my speed compared to others. A look will show I posted proof of this yesterday One thing is for sure, I know where to avoid should the day arise that I need BB advice.

[IMG]http://speed.io/pics/4815/1207/speed.io.png[/IMG]
Fora - Where everybody knows everything - Everyone else knows nothing!

Edited by m0aur (Tue 01-Nov-11 18:55:28)

Standard User kasg
(committed) Tue 01-Nov-11 19:04:29
Print Post

Re: Worth a punt?


[re: m0aur] [link to this post]
 
In reply to a post by m0aur:
...but my point was the BT site was also restricting my speed compared to others. A look will show I posted proof of this yesterday One thing is for sure, I know where to avoid should the day arise that I need BB advice.

But why does this matter? I also find that, most of the time, the BT speed tester gives slightly lower speed results than most others, but so what? I don't see how this is "restricting" you in any way. As for knowing "where to avoid" RobertoS is one of the most consistently knowledgeable and helpful people on this forum and your constant abuse of him does you no credit at all.

Kevin

plusnet Value Fibre
Using OpenDNS
Standard User m0aur
(committed) Tue 01-Nov-11 20:38:24
Print Post

Re: Worth a punt?


[re: kasg] [link to this post]
 
In reply to a post by kasg:
In reply to a post by m0aur:
...but my point was the BT site was also restricting my speed compared to others. A look will show I posted proof of this yesterday One thing is for sure, I know where to avoid should the day arise that I need BB advice.

But why does this matter? I also find that, most of the time, the BT speed tester gives slightly lower speed results than most others, but so what? I don't see how this is "restricting" you in any way. As for knowing "where to avoid" RobertoS is one of the most consistently knowledgeable and helpful people on this forum and your constant abuse of him does you no credit at all.

So he can criticise me, but I am not allowed to give my thoughts on him. Sorry, but it won't happen unless he has the good manners to respect me. As for credit, I look for it from nobody,

http://speed.io/pics/4815/1207/speed.io.png
Fora - Where everybody knows everything - Everyone else knows nothing!

Edited by m0aur (Tue 01-Nov-11 20:40:20)

Moderator Sadoldman
(moderator) Wed 02-Nov-11 07:31:24
Print Post

Re: Worth a punt?


[re: m0aur] [link to this post]
 
This thread is going nowhere now so closing.

Closed

Sadoldman

Just a tad sad..a wee bit old...wink

[email protected]
The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
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