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Standard User RobertoS
(sensei) Tue 03-Jan-12 17:28:17
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Re: SORTED!


[re: willsweet2] [link to this post]
 
In reply to a post by willsweet2:
We have our MAC Code now!

Thanks Plusnet smile

Thinkbroadband forums are beast, wouldn't have gotten this far without them!
Result! Excellent smile.

I'm not sure what the "notice" arrangements are, but it is 10 days. So you need to check the start date and whether you need to give it now smile. Also what are you doing about email facilities?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User wingco1
(legend) Tue 03-Jan-12 17:33:53
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Re: ordered my mac


[re: RobertoS] [link to this post]
 
More like 28 days
My mistake.
Standard User RobertoS
(sensei) Tue 03-Jan-12 18:03:25
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Re: ordered my mac


[re: wingco1] [link to this post]
 
In reply to a post by wingco1:
More like 28 days
My mistake.
A lot of people think the migration has to complete during the 30 days. You've probably picked up on someone saying that, because if that were the case than 14 days would be a wise time smile.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.


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Standard User bryhhh
(regular) Fri 06-Jan-12 21:21:56
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Re: ordered my mac


[re: chrisparr] [link to this post]
 
In reply to a post by chrisparr:
In reply to some of the other posts on this thread, the MAC is provided within 5 working days to allow the customer to consider any offers they have been made by our Customer Options Team.


Wow! Just Wow! Deliberately holding up the process so the customer can consider the options? That is low. The customer has 30 *optional* days in which to consider the options, why do plusnet think 5 of them should be mandatory.

I requested my Mac code on 30/12/2011, after a very polite conversation with the person on the end of the phone. I got my mac code on 04/12/2011 (which was actually within 3 working days), and I've had nothing but good experience with plusnet. I've found them as good as Zen, but without the hefty price tag of Zen. Then a few days ago, as per my other post in this forum, everything has gone sour and reading about this policy is the icing on the cake, and has left a bad taste in my mouth. As an IT Manager, I'm often asked by friends, family and co-workers about which ISP to use, and I've recommended plusnet almost exclusively for the past 12 months or so. I'm afraid I'm loathe to do that anymore.


My Broadband Speed Test My Broadband Speed Test
Standard User nadger
(eat-sleep-adslguide) Sat 07-Jan-12 10:15:25
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Re: ordered my mac


[re: bryhhh] [link to this post]
 
In reply to a post by bryhhh:
I requested my Mac code on 30/12/2011, after a very polite conversation with the person on the end of the phone. I got my mac code on 04/12/2011 (which was actually within 3 working days),

Wow - you actually got code 26 days before you asked for it wink

plusnet usergroup member cool
Standard User bryhhh
(regular) Sat 07-Jan-12 17:52:11
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Re: ordered my mac


[re: nadger] [link to this post]
 
In reply to a post by nadger:
Wow - you actually got code 26 days before you asked for it wink


D'oh! Of course I meant 04/01/2012. I'll edit the post. Thanks for pointing that out.

Edit: Can't edit the above post, too much time passed. frown

My Broadband Speed Test My Broadband Speed Test

Edited by bryhhh (Sat 07-Jan-12 17:54:29)

Standard User debian70
(newbie) Tue 17-Jan-12 09:24:31
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Re: ordered my mac


[re: willsweet2] [link to this post]
 
In reply to a post by willsweet2:
In reply to a post by GeorgeLloyd:
I can't understand why PlusNet hang on to the last minute to issue MACs. It leaves a nasty taste so customers are unlikely to return.


Yeah exactly, I would definitely never ever recommend Plusnet to anyone anymore because of all the little niggles I have had with them. Please, if someone from Plusnet is reading this, expedite my MAC code!

Thanks.


Exactly what has happened to me. The most horrible experience I had. Totally unprofessional. Just asked my MAC key.
ISP Representative orbrey
(isp) Wed 18-Jan-12 09:12:27
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Re: ordered my mac


[re: debian70] [link to this post]
 
Hi debian70,

If you're still waiting for the MAC please post a ticket ID or PM me with your Plusnet username and I'll get it sorted for you.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User debian70
(newbie) Sat 21-Jan-12 12:08:53
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Re: ordered my mac


[re: orbrey] [link to this post]
 
In reply to a post by orbrey:
Hi debian70,

If you're still waiting for the MAC please post a ticket ID or PM me with your Plusnet username and I'll get it sorted for you.


this is the ticket ID 51006150.
Thanks
Standard User nadger
(eat-sleep-adslguide) Sat 21-Jan-12 12:17:45
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Re: ordered my mac


[re: debian70] [link to this post]
 
It's possible that you'll have to now wait until Monday for a response as these guys may not be around at weekend.

He did ask you on Wednesday

plusnet usergroup member cool

Edited by nadger (Sat 21-Jan-12 12:18:56)

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