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Standard User RobertoS
(sensei) Wed 18-Jan-12 11:02:41
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Re: Requesting a MAC code


[re: warweezil] [link to this post]
 
I think I posted elsewhere, a way back, that the 5 day period arose because originally it was much less automatic getting a MAC from Openreach and forwarding it to customers. Five days did seem rather a generous allowance even then, but one could see the need for a grace period for the ISP.

But once fully automated systems were available, there is no need at all for it taking more than a few minutes. Just like a phone rental move generates an email from most SPs asking if the request is genuine and can the SP change the customer's mind, the MAC could be issued ASAP in an email containg suitable blurb to try to retain the customer.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User jelv
(knowledge is power) Wed 18-Jan-12 11:52:02
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Re: Requesting a MAC code


[re: RobertoS] [link to this post]
 
If they really insist on giving the user time to think about an offer, or attempt to resolve any current issues (or at least get it under way), 24 hours would be sufficient.

5 days because that's what OFCOM allow is just being [censored]-minded!

jelv

Plusnet user since November 2001
Standard User DavidFinbarr
(freechataholic) Wed 18-Jan-12 12:16:05
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Re: Requesting a MAC code


[re: jelv] [link to this post]
 
Also a MAC doesn't have to be used.

A good service in giving a MAC has more chance of keeping the customer
than getting a persons back up, also certainly less chance of returning.

A bottle of white, a bottle of red
Perhaps a bottle of rosé instead.


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Standard User cram
(newbie) Wed 18-Jan-12 12:31:43
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Re: Requesting a MAC code


[re: orbrey] [link to this post]
 
Thanks for providing the MAC earlier than expected Matthew!
ISP Representative orbrey
(isp) Wed 18-Jan-12 13:39:55
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Re: Requesting a MAC code


[re: kasg] [link to this post]
 
It's been raised and our team leader has talked about it with the relevant people in the business.

Unfortunately it's not changing at the moment though we will keep pushing, but of course if anything does change we'll make sure to announce it.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User wingco1
(legend) Wed 18-Jan-12 14:20:15
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Re: Requesting a MAC code


[re: orbrey] [link to this post]
 
Hopefully you and the staff that frequent the forum will not take it personally if the criticism continues. Perhaps a look at the strength of feeling from Plusnet customers on here may make a difference in the future.
ISP Representative orbrey
(isp) Wed 18-Jan-12 15:24:15
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Re: Requesting a MAC code


[re: wingco1] [link to this post]
 
Not at all, though thanks for the reassurance smile

We'll certainly be taking the feedback on board and referring to it during any discussions.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User RobertoS
(sensei) Wed 18-Jan-12 15:32:54
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Re: Requesting a MAC code


[re: wingco1] [link to this post]
 
Seconded, though as a recommender not a customer. I think all you reps here do a great job, even if I disagree with things at times.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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