It’s interesting to discover that it was, in fact, you who raised one thread entitled “Plusnet pricing…”, where the whole matter of Plusnet’s reluctance to advise its customers of the Market 2 price change was discussed.
Crumbs. That's definitely news to me. I can only imagine (since I have been on a Market 3 exchange in each location I've lived since starting to use ADSL) that it was the result of a query that made me look (or somehow I spotted a difference in wording). Will have to go back to find that thread (unless you have a link handy!?!)
As a Plusnet customer, I take a special interest in TBB’s Plusnet forum, and I took it for granted that others do the same.
If it was 'news to me' I might have posted it on the basis that it might kick customer-facing staff into the real world where the honesty and transparency of PlusNet as a business had been accepted by many as the way they had changed (with fairly regular [albeit annual] 'product refresh' alterations, mostly going in a positive direction for customers ), and where this Market 2 situation was a PR disaster in the making.
It might have been that the discussion was brought up on USENET and (given some people may not bother with that, and I must admit to being less involved in recent years with posting there), the next best place could be TBB, if only because PN could not exert any influence on whether the thread was visible (where there may have been a tiny chance of removal from the PUG forum, or PN's own).
I only dip in to the PlusNet section from time to time (months go by without regular interaction on TBB) and thus you seem to be more observant than me wrt threads on TBB affecting PN.
If the PN newsletter should have carried something useful, the change in pricing of Market 2 should have been it! That'd have been refreshingly 'transparent' whereas PN seems to have gone into an opaque world, and may no longer be relied on to make clear what changes they have made which could not only assist PN customers, but improve their reputation at the same time.
If you run a business, have a second ISP and backup web hosting...
1996? Enterprise (IoM 0345) + Clara.net
1998? Clara.net + Freeserve
2000 Freeserve 500kbps (+ Clara dial-up + Clara USENET/Mail)
2002 ? Eclipse 500 kbps + FS
2003 ? UKFSN 1000 kbps + Eclipse
2005 ? PlusNet 8 Mbps+ Eclipse
moved home - used office BB
2008 Three dongle at home
2010 PlusNet 2 Mbps + Three dongle
2012 PN 10 Mbps + Three (ZTE 802.11 router) + Three mobile (802.11 hotspot)
2013 PN 30? Mbps + VM 30+? Mbps + Three mobile