In reply to a post by fig:

Chris Parr:

generally we continued charging the price the customer agreed to when they signed up.

Exactly my point! That's what most ISPs do.

Um, you ignored the bit about them changing it if they contact them, without any mention of a new contract.

OK, it's not a new contract but a beneficial change to existing contract, as they are entitled to do under the "Changes" clauses. Nevertheless they won't make it retrospective and you had to take the initiative

Get you now

Imagine how many thousands of loyal customers could be getting fleeced for this though and will never know? Imagine how livid an existing customer will be if he recommends PN to a neighbour who signs up and gets a better deal than the person who referred yet it's the same package.

Aye, there's the rub!

In reply to a post by fig:

Imagine how livid an existing customer will be if he recommends PN to a neighbour who signs up and gets a better deal than the person who referred yet it's the same package.

... and forgot about the referral scheme.

In reply to a post by RobertoS:

In reply to a post by fig:

Imagine how livid an existing customer will be if he recommends PN to a neighbour who signs up and gets a better deal than the person who referred yet it's the same package.

... and forgot about the referral scheme.

LOL, stiffed for £7 a month then, not just £6.50

There's another way to look at this. You originally paid the higher amount, and thought the price acceptable. You have since found out that the price can be reduced, so want to take the steps to make it so. Prior to finding out, you didn't feel you were 'being fleeced', as you didn't know the option existed.

The best info on the subject is here:

http://stakeholders.ofcom.org.uk/binaries/consultati...

(p.17, 3.10)

To date, broadband services in Market 1 are supplied by BT using its 20CN. Services using 20CN have a maximum download speed of 8 Mbit/s .This compares to higher speeds available in Markets 2 and 3 areas where services are supplied using ADSL2+ technology (e.g. using LLU networks or BT’s 21CN), BT’s next generation access ( NGA) deployment or Virgin Media’s cable network. ADSL2+ based services have a maximum speed of up to 24Mbit/s, whilst services provided via BT’s Next Generation Access network offer speeds of up to 40Mbit/s. Virgin Media is rolling out 100Mb/s broadband across its network with services currently offered at up to 50Mbit/s to all its customers. BT has indicated that it will consider investing in rolling out ADSL2+ in Market 1 during the period covered by the charge control, provided that the expected return on its investment is sufficient. This could enable customers in Market 1 to enjoy the higher download speeds already available in Markets 2 and 3.

In other words, Ofcom gave BTw the opportunity to not reduce its prices, and not invest in Market 1 exchanges. BTw will only twitch if other wholesale providers invest in said areas. Why spend money to open up the market to the competition?

Only Plusnet give better Market 1 & 2 prices, as far as I know (owned by BT).

1. You are correct, I'm happy with the price I'm paying, but why should I pay more for exactly the same thing that someone who just changed to PN would pay that's not taking up any kind of special introductory offer? Would you be happy if your neighbour got (for example) the exact same Sky package as you and got it 30% cheaper because Sky didn't bother to reduce your price automatically?
2. (and admittedly off topic slightly now) The irony is (IIRC) that if I was on a Market 1 exchange I'd have more chance of getting a much better BB service in the next year or two as Market 1's are GENERALLY being targetted for upgrades. I'm stuffed because a handful of customers have Virgin making it Market 2 and thus I'll have to wait until Market 2 becomes the new Market 1

Basically I'm £84.50 out of pocket since the changes that were not automatically applied because I have been on a Market 2 exchange, and until my PN ticket is answered, I'll be a further £6.50 a month worse off too. Again, the AMOUNT of money is not the real issue (but I'd like it back), it's the PRINCIPAL that gets me.

18 months ago.

In reply to a post by camieabz:

Just to clarify:

In reply to a post by camieabz:

A fiver a month is nothing to most people, but it's not BT's or Plusnet's fiver.

It's a principle issue, as opposed to a finance issue.