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Standard User 4M2
(experienced) Fri 17-Aug-12 23:59:47
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Re: PN Market 2 charges


[re: Wagstaff] [link to this post]
 
In reply to a post by Wagstaff:
Since when have BT started using a British Call Centre?


Sometimes on weekdays during office hours if you're lucky smile
Standard User 4M2
(experienced) Sat 18-Aug-12 00:05:19
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Re: PN Market 2 charges


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
BT's Customer Options Team (COT) is in UK; Rotherham I think.


Could well be - sounded like a Durham/Northumberland accent to me though, but that of course doesn't mean much smile
Standard User ultra
(experienced) Sat 18-Aug-12 22:40:03
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Re: PN Market 2 charges


[re: chrisparr] [link to this post]
 
In reply to a post by chrisparr:
Whilst I understand the annoyance here, we stand by the process we're using which is that we'll only change the price if the customer contacts us or changes account type.

Then PlusNet doesn't deserve the rankings it has received for good Customer Service if that's the attitude (required, perhaps, by the Financial section, rather than the choice of customer-facing staff).

It's the sort of admission that needs reporting to Which? and brought up next time there are any awards being handed out. Bear it in mind that some of us could well do so. Not a criticism of you, personally, but of the policy adopted by PlusNet on this matter, and definitely detrimental to a subset of customers (though it would need someone inside PN to know what the numbers affected are).

---

If you run a business, have a second ISP and backup web hosting...

1996? Enterprise (IoM 0345) + Clara.net
1998? Clara.net + Freeserve

2000 Freeserve 500kbps (+ Clara dial-up + Clara USENET/Mail)
2002 ? Eclipse 500 kbps + FS
2003 ? UKFSN 1000 kbps + Eclipse
2005 ? PlusNet 8 Mbps+ Eclipse
moved home - used office BB
2008 Three dongle at home
2010 PlusNet 2 Mbps + Three dongle
2012 PN 10 Mbps + Three (ZTE 802.11 router) + Three mobile (802.11 hotspot)
2013 PN 30? Mbps + VM 30+? Mbps + Three mobile


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Standard User ultra
(experienced) Sat 18-Aug-12 22:45:10
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Re: PN Market 2 charges - PN Terms & Conditions???


[re: ian72] [link to this post]
 
In reply to a post by ian72:
2) Having one product with 2 different prices. If the Market 1 product was a different one to the 2/3 products then there would be no problem. People would have to choose to change products

Idea falls apart if the customer doesn't know the exchange classification (at PN) has changed, and their product option has changed, as PN didn't have the decency to tell them about any change happening, and therefore the customer is still left in the dark, and fed on .....

---

If you run a business, have a second ISP and backup web hosting...

1996? Enterprise (IoM 0345) + Clara.net
1998? Clara.net + Freeserve

2000 Freeserve 500kbps (+ Clara dial-up + Clara USENET/Mail)
2002 ? Eclipse 500 kbps + FS
2003 ? UKFSN 1000 kbps + Eclipse
2005 ? PlusNet 8 Mbps+ Eclipse
moved home - used office BB
2008 Three dongle at home
2010 PlusNet 2 Mbps + Three dongle
2012 PN 10 Mbps + Three (ZTE 802.11 router) + Three mobile (802.11 hotspot)
2013 PN 30? Mbps + VM 30+? Mbps + Three mobile
Standard User Oliver341
(knowledge is power) Sat 18-Aug-12 22:54:03
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Re: PN Market 2 charges - PN Terms & Conditions???


[re: ultra] [link to this post]
 
I agree, I think an ISP who touts their "good, honest" credentials should do things like tell their customers when the price of their product falls. Accepted, it's not dishonest as such, just "economical with the truth".

Oliver.
Standard User Wagstaff
(committed) Sun 19-Aug-12 00:48:35
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Re: PN Market 2 charges - PN Terms & Conditions???


[re: Oliver341] [link to this post]
 
In reply to a post by Oliver341:
Accepted, it's not dishonest as such, just "economical with the truth".

We've been over this again and again on other threads in this forum. The fact that the OP hasn't picked up the message until recently is not Plusnet's fault.

Wagstaff


"To injustice belongs injustice."
Standard User XRaySpeX
(eat-sleep-adslguide) Sun 19-Aug-12 03:08:15
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Re: PN Market 2 charges - PN Terms & Conditions???


[re: Wagstaff] [link to this post]
 
What message? The whole point is that he was never informed.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User RobertoS
(sensei) Sun 19-Aug-12 08:57:30
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Re: PN Market 2 charges - PN Terms & Conditions???


[re: Wagstaff] [link to this post]
 
Errrrrm?

Do you consider it incumbent on the over 600,000 Plusnet customers to keep track of one or more public forums in order to find out about beneficial changes to their product?

Anybody who comes here or goes to the community forum for anything other than help with a one-off problem is bordering on internet geek, with a very small proportion of these regularly active on them.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre FTTC 80/20 trial.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Wagstaff
(committed) Sun 19-Aug-12 11:43:17
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Re: PN Market 2 charges - PN Terms & Conditions???


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
What message? The whole point is that he was never informed.

The "message" was contained in previous threads.

You and other posters provide a lot of useful advice and information on these forums. If people choose to ignore this, then that's up to them - I don't think it should deter you, or anyone else, from continuing to provide help.

Wagstaff


"To injustice belongs injustice."
Standard User XRaySpeX
(eat-sleep-adslguide) Sun 19-Aug-12 14:07:52
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Re: PN Market 2 charges - PN Terms & Conditions???


[re: Wagstaff] [link to this post]
 
OP never ignored anything. I believe we provided opinion on this practice but the OP had already taken steps on getting his future bills reduced and his method of doing so was confirmed here formally by his ISP Rep.

I don't think you have read this thread thoroughly.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC

Edited by XRaySpeX (Sun 19-Aug-12 14:09:04)

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