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Standard User abhijack
(member) Tue 22-Jan-13 15:07:08
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Re: Pathetic speeds on my Plusnet fibre...


[re: abhijack] [link to this post]
 
Waiting for the second engineer at home.

I had an interesting call from BT Infinity sales team. She said my exchange was recently upgraded and according to her line check she could guarantee me 72 Mb download speed. And 3 months free on Infinity 2.

I said the BTW site only gives me an estimate of 34 Mb. Then she looked up and came back to me that my phone number was attached to another address according to their database. Maybe so as my telephone number is VM..

Anyway I was excited for a little while...smile Now waiting for the engineer to see whether they can get me upto the estimated 34 Mb.
Standard User BatBoy
(legend) Tue 22-Jan-13 15:11:34
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Re: Pathetic speeds on my Plusnet fibre...


[re: abhijack] [link to this post]
 
What do the Address checker and the Postcode checker estimate for your speed?


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Standard User abhijack
(member) Tue 22-Jan-13 16:23:24
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Re: Pathetic speeds on my Plusnet fibre...


[re: BatBoy] [link to this post]
 
d/l - 34 Mb and u/l 6 Mb....


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Standard User BatBoy
(legend) Tue 22-Jan-13 16:27:35
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Re: Pathetic speeds on my Plusnet fibre...


[re: abhijack] [link to this post]
 
So all the 3 checkers agree, but BT claim the phone is associated with another address?

Another question - you have a VM phoneline??


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Standard User abhijack
(member) Tue 22-Jan-13 16:35:53
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Re: Pathetic speeds on my Plusnet fibre...


[re: BatBoy] [link to this post]
 
At this moment my phone is with VM.
It will be taken over by PN next week.
Standard User Oldjim
(fountain of knowledge) Tue 22-Jan-13 16:41:22
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Re: Pathetic speeds on my Plusnet fibre...


[re: abhijack] [link to this post]
 
I suggest that you flag up this problem in the Plusnet forums - phone section - as the discrepancy could totally screw up the change
Standard User abhijack
(member) Tue 22-Jan-13 17:02:29
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Re: Pathetic speeds on my Plusnet fibre...


[re: Oldjim] [link to this post]
 
Will do this evening...

Looks like another engineer no show[2nd].... Its 5 pm already...

If its a no show it will be a full days time off wasted.....Keeping slim hopes on...
ISP Representative chrispurvey
(isp) Tue 22-Jan-13 17:18:06
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Re: Pathetic speeds on my Plusnet fibre...


[re: abhijack] [link to this post]
 
I've checked and the engineer appointment is still confirmed for today.

We're keeping an eye on this for you.

Chris Purvey
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
ISP Representative chrispurvey
(isp) Tue 22-Jan-13 17:52:02
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Re: Pathetic speeds on my Plusnet fibre...


[re: chrispurvey] [link to this post]
 
Thank you for your time on the phone. apologies that the engineer has not arrived today.

I have confirmed that the next appointment is booked for the 26th January 8am-1pm. I've also updated your ticket.

Chris Purvey
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Administrator MrSaffron
(staff) Tue 22-Jan-13 19:27:20
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Re: Pathetic speeds on my Plusnet fibre...


[re: chrispurvey] [link to this post]
 
Silly question, but based on the comment about address issue earlier, has someone checked that the address Openreach engineers are getting is actually the right one?

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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