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Standard User BatBoy
(legend) Tue 15-Jan-13 15:43:15
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Re: Pathetic speeds on my Plusnet fibre...


[re: abhijack] [link to this post]
 
Have you tried the modem in the master socket instead of the data extension?


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Administrator MrSaffron
(staff) Tue 15-Jan-13 15:43:42
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Re: Pathetic speeds on my Plusnet fibre...


[re: abhijack] [link to this post]
 
The data extension should just unplug and you can test at the master socket and also still unscrew your faceplate to reveal the test socket, which can help to rule out any other oddities.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User abhijack
(regular) Tue 15-Jan-13 15:45:45
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Re: Pathetic speeds on my Plusnet fibre...


[re: kasg] [link to this post]
 
I cant understand why the ISPs cant just arrange for an engineer to look at these faults when the speeds are grossly different from what it should be.

Hope to keep my energy levels up to do various tests and make postings on forums...

Unfortunately in my job when something doesnt work as well as it should I have to go out and sort it . Life is not fair to everyone ..Is it?

Plusnet Unlimited fibre from 14.01.13

Current line speed : 78 Mb [on 14.01.13]
Current line speed : 14.7 Mb [on 15.01.13]

Estimated line speed : 34 Mb

What I get now: 14 Mb


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Standard User abhijack
(regular) Tue 15-Jan-13 15:47:26
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Re: Pathetic speeds on my Plusnet fibre...


[re: BatBoy] [link to this post]
 
Nope..The engineer have wall mounted the modem and the data extension socket in the living room...Master socket is in the hallway about 5 metres away..

So it would be impossible to try that...

Plusnet Unlimited fibre from 14.01.13

Current line speed : 78 Mb [on 14.01.13]
Current line speed : 14.7 Mb [on 15.01.13]

Estimated line speed : 34 Mb

What I get now: 14 Mb

Edited by abhijack (Tue 15-Jan-13 15:48:25)

Standard User kasg
(experienced) Tue 15-Jan-13 15:48:43
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Re: Pathetic speeds on my Plusnet fibre...


[re: abhijack] [link to this post]
 
In reply to a post by abhijack:
I cant understand why the ISPs cant just arrange for an engineer to look at these faults when the speeds are grossly different from what it should be.

I'm sure Plusnet will help, it is very early days at the moment. A little patience is needed I think - but you may need some perseverance as well smile

P.S. I don't think the "Current line speed" part of your sig is terribly relevant or helpful, as I explained earlier.

Kevin

plusnet Unlimited Fibre
Using OpenDNS
Domains and web hosting with TSOHOST

Edited by kasg (Tue 15-Jan-13 15:50:56)

Standard User abhijack
(regular) Tue 15-Jan-13 15:50:59
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Re: Pathetic speeds on my Plusnet fibre...


[re: kasg] [link to this post]
 
they have been very helpful at the forums...so I am optimistic at the moment...

Plusnet Unlimited fibre from 14.01.13

Current line speed : 78 Mb [on 14.01.13]
Current line speed : 14.7 Mb [on 15.01.13]

Estimated line speed : 34 Mb

What I get now: 14 Mb

Edited by abhijack (Tue 15-Jan-13 15:53:33)

Standard User abhijack
(regular) Tue 15-Jan-13 15:52:55
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Re: Pathetic speeds on my Plusnet fibre...


[re: kasg] [link to this post]
 
edited accordingly..thanks...smile

Plusnet Unlimited fibre from 14.01.13

Current line speed : 14.7 Mb

Estimated line speed : 34 Mb


What I get now: 14 Mb
Administrator MrSaffron
(staff) Tue 15-Jan-13 16:15:11
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Re: Pathetic speeds on my Plusnet fibre...


[re: abhijack] [link to this post]
 
The wall mounts should generally lift off i.e. two screws in the wall, and the modem hangs off them.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User BatBoy
(legend) Tue 15-Jan-13 16:44:33
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Re: Pathetic speeds on my Plusnet fibre...


[re: abhijack] [link to this post]
 
In reply to a post by abhijack:
Nope..The engineer have wall mounted the modem and the data extension socket in the living room...Master socket is in the hallway about 5 metres away..

So it would be impossible to try that...
Pity. You'll have to await an engineer visit then.


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ISP Representative chrispurvey
(isp) Tue 15-Jan-13 17:17:02
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Re: Pathetic speeds on my Plusnet fibre...


[re: BatBoy] [link to this post]
 
Thanks for doing those checks, we're currently investigating the cause and will be in-touch soon with an update.

Chris Purvey
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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