Have you tried the modem in the master socket instead of the data extension?

The data extension should just unplug and you can test at the master socket and also still unscrew your faceplate to reveal the test socket, which can help to rule out any other oddities.

I cant understand why the ISPs cant just arrange for an engineer to look at these faults when the speeds are grossly different from what it should be.

Hope to keep my energy levels up to do various tests and make postings on forums...

Unfortunately in my job when something doesnt work as well as it should I have to go out and sort it . Life is not fair to everyone ..Is it?

Nope..The engineer have wall mounted the modem and the data extension socket in the living room...Master socket is in the hallway about 5 metres away..

So it would be impossible to try that...

Edited by abhijack (Tue 15-Jan-13 15:48:25)

In reply to a post by abhijack:

I cant understand why the ISPs cant just arrange for an engineer to look at these faults when the speeds are grossly different from what it should be.

I'm sure Plusnet will help, it is very early days at the moment. A little patience is needed I think - but you may need some perseverance as well

P.S. I don't think the "Current line speed" part of your sig is terribly relevant or helpful, as I explained earlier.

Edited by kasg (Tue 15-Jan-13 15:50:56)

they have been very helpful at the forums...so I am optimistic at the moment...

Edited by abhijack (Tue 15-Jan-13 15:53:33)

edited accordingly..thanks...

The wall mounts should generally lift off i.e. two screws in the wall, and the modem hangs off them.

In reply to a post by abhijack:

Nope..The engineer have wall mounted the modem and the data extension socket in the living room...Master socket is in the hallway about 5 metres away..

So it would be impossible to try that...

Pity. You'll have to await an engineer visit then.

Thanks for doing those checks, we're currently investigating the cause and will be in-touch soon with an update.