is it really that hard to test from master socket?
Well it is, as the BT modem is wall mounted by the engineer about 5 metres away from master socket.
Oo, there's a thought. Perhaps there's only one wire connected.
Can you try a phone in the data extension and see if it works?
will try that when i get home ...
I'm surprised the engineer didn't repeat the test from the data extension to make sure it worked.
I am surprised too that he didnt think of that...
But to be fair he waited there for a while when my PC was trying to connect to the router.. The 'finishing set up' process went on forever and couldnt access the internet even after 2 cups of coffe/20 mins.
I rang the PN tech support who advised that it may take time in some cases and hence need to wait for upto 24 hours. The engineer spoke to the tech guy from PN as well. And of course the engineer couldnt wait till an unlimited time.
After 4 hours I rang customercare as it was not connecting still. The helpful guy this time suggested advanced router setup and it started working soon after that..
Had the tech support guy, I spoke to when engineer was there, given me right instructions the engineer could have seen the slow speed which is less than 20% of what he told me . I think he would have done a test from data extension kit atleast then...
Sorry to see you're still having some issues. I've flagged your latest reply to Chris (Purvey) who will reply to your thread on our community site:
Thanks Adam...I am thankful that Chris is trying hard. Hope the tech guys / engineers sort it soon.
Plusnet Unlimited fibre from 14.01.13
Current line speed : 14.7 Mb
Estimated line speed : 34 Mb
What I get now: 14 Mb