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ISP Representative chrisparr
(isp) Wed 16-Jan-13 11:59:04
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Re: Pathetic speeds on my Plusnet fibre...


[re: BatBoy] [link to this post]
 
Assuming the account is active on our systems, the router should connect within 10-15 minutes. From the very brief look I've had, the problem may have been due to the original router not arriving early so we sent another (the agent did it incorrectly too) which meant that when the original router did turn up, the serial number on the account related to the new router.

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User RobertoS
(sensei) Wed 16-Jan-13 12:13:03
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Re: Pathetic speeds on my Plusnet fibre...


[re: chrisparr] [link to this post]
 
Chris - any chance you could look at this thread please?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User abhijack
(regular) Wed 16-Jan-13 12:57:10
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Re: Pathetic speeds on my Plusnet fibre...


[re: chrisparr] [link to this post]
 
That could be reason then.
I had phoned sales team re: router not arriving. The router did arrive on the same day and I informed the sales team and they said they will cancel the order for new router which didnt happen it seems.

Anyway no point in thinking of 'should haves' as I see things. Lets look forward to sorting the speeds which I should get...

Thanks Chris for you help. Will wait for your updates regarding further tests your faults team are presumably undertaking at this very moment...Cheers..

Plusnet Unlimited fibre from 14.01.13

Current line speed : 14.7 Mb

Estimated line speed : 34 Mb


What I get now: 14 Mb


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Standard User abhijack
(regular) Wed 16-Jan-13 13:08:47
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Re: Pathetic speeds on my Plusnet fibre...


[re: BatBoy] [link to this post]
 
I did those tests using the test login info Chris provided.
Have Chris and posted the results elsewhere..
I am posting it here too as some of you guys have encountered similar results or may in future...


TAP 3 Test Results:

1. Best Effort Test:

Download speed : 14.09
IP profile: 14.87

2. Upstream test :

Upload speed : 0
IP profile : 20

Your service was found to be performing poorly.

Please raise a fault with your service provider, stating that the BT performance tester tool indicates poor service throughput performance after the third test.

http://img201.imageshack.us/img201/8413/pnerror3.jpg

Plusnet Unlimited fibre from 14.01.13

Current line speed : 14.7 Mb

Estimated line speed : 34 Mb


What I get now: 14 Mb

Edited by abhijack (Wed 16-Jan-13 13:10:06)

Standard User Chrysalis
(eat-sleep-adslguide) Wed 16-Jan-13 13:56:21
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Re: Pathetic speeds on my Plusnet fibre...


[re: abhijack] [link to this post]
 
In reply to a post by abhijack:
In reply to a post by Chrysalis:
is it really that hard to test from master socket?

Well it is, as the BT modem is wall mounted by the engineer about 5 metres away from master socket.


cant unmount it?

looking at the back of my modem it looks like they slide onto a bracket so it shouldnt be impossible.

BT Infinity 2 Since Dec 2012 - Estimate 65.9/20 - Attainable peak 110/36 - Current Sync 71/20
Standard User kasg
(experienced) Wed 16-Jan-13 15:46:29
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Re: Pathetic speeds on my Plusnet fibre...


[re: Chrysalis] [link to this post]
 
In reply to a post by Chrysalis:
looking at the back of my modem it looks like they slide onto a bracket so it shouldnt be impossible.

Mine just lifts off two screws with no trouble at all.

Kevin

plusnet Unlimited Fibre
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User abhijack
(regular) Wed 16-Jan-13 16:14:14
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Re: Pathetic speeds on my Plusnet fibre...


[re: Chrysalis] [link to this post]
 
have an engineer appointment booked..

i am too anxious to cause any equipment fault by fiddling with it and thereby being charged £60/-. ..so i will leave it as it was set up i think...

Plusnet Unlimited fibre from 14.01.13

Current line speed : 14.7 Mb

Estimated line speed : 34 Mb


What I get now: 14 Mb
Standard User abhijack
(regular) Wed 16-Jan-13 22:24:16
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Re: Pathetic speeds on my Plusnet fibre...


[re: abhijack] [link to this post]
 
Guys can someone gimme an idea what the engineer who comes to diagnose the fault is supposed to do? i.e tests, checks etc..

Just to make sure that they do the relevant checks...
Standard User abhijack
(regular) Thu 17-Jan-13 08:32:36
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Re: Pathetic speeds on my Plusnet fibre...


[re: Chrysalis] [link to this post]
 
Plusnet says my IP profile is set at 15 MB due to low sync speed..

So will there be point in connecting modem to master socket when the profile is 15 Mb...?

Another query:

How does/can the engineer coming to check for faults get around this IP profile thing?
Standard User Oldjim
(fountain of knowledge) Thu 17-Jan-13 09:10:22
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Re: Pathetic speeds on my Plusnet fibre...


[re: abhijack] [link to this post]
 
On 21CN and Fibre the IP profile is increased immediately to match the sync speed
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