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ISP Representative chrisparr
(isp) Mon 21-Jan-13 16:17:31
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Re: FTTC activated but provisioned on the wrong product!


[re: rodders154] [link to this post]
 
Hi Rodders,

Can you PM me your Plusnet username? I assume you've already raised a fault ticket, if not can you do so at faults.plus.net and we'll get on to it.

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
ISP Representative chrisparr
(isp) Mon 21-Jan-13 16:18:39
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Re: FTTC activated but provisioned on the wrong product!


[re: firestorm] [link to this post]
 
Drop me a PM with your username and I'll check the order for you if you like?

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User firestorm
(newbie) Mon 21-Jan-13 16:28:40
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Re: FTTC activated but provisioned on the wrong product!


[re: chrisparr] [link to this post]
 
Hi Chris,
thanks for the offer, I'll give you guys at provisioning a chance to sort it first. If its still the same after a few days, then I'll ask for your help.
Cheers
FS


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Standard User rodders154
(newbie) Mon 21-Jan-13 17:15:13
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Re: FTTC activated but provisioned on the wrong product!


[re: chrisparr] [link to this post]
 
Thanks Chris PM sent
ISP Representative chrisparr
(isp) Mon 21-Jan-13 17:17:45
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Re: FTTC activated but provisioned on the wrong product!


[re: rodders154] [link to this post]
 
Fixed and replied. The order hadn't fully completed on our side, so it was still set at ADSL speeds. I've corrected it and you should see the faster speeds next time you disconnect/reconnect.

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User rodders154
(newbie) Mon 21-Jan-13 17:50:15
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Re: FTTC activated but provisioned on the wrong product!


[re: chrisparr] [link to this post]
 
Thank you very much now running at 54 megs
You Sir are the man

Respect
Standard User rjh321
(member) Tue 22-Jan-13 08:39:16
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Re: FTTC activated but provisioned on the wrong product!


[re: firestorm] [link to this post]
 
If it's any help, I'm using a Draytek 2820n with PlusNet Unlimited Fibre, very successfully.

My Broadband Speed Test
Standard User firestorm
(newbie) Tue 22-Jan-13 22:43:43
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Re: FTTC activated but provisioned on the wrong product!


[re: rjh321] [link to this post]
 
Thanks RJH, I tried it again and got it working now. A lot more flexible than the nasty Thomson Technicolor modem.

Not sure if my profile has been changed, the speed hasn't changed much. Down is a 40.3Mbs and upload is 8.8Mbs, I was expecting 59Mbs/19Mbs ...

I'll try again in the morning.

My Broadband Speed Test
Standard User rjh321
(member) Thu 24-Jan-13 10:13:58
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Re: FTTC activated but provisioned on the wrong product!


[re: firestorm] [link to this post]
 
I've been told that there is a problem with the Thinkbroadband speed test such that the Upload speed shows as around 50% of the correct speed. I have confirmed that by comparing the results with a different speed test, such as speedtest.net. On there, my Upload speed is currently around 17Mbps.

My Broadband Speed Test
Standard User Oliver341
(knowledge is power) Thu 24-Jan-13 11:04:32
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Re: FTTC activated but provisioned on the wrong product!


[re: rjh321] [link to this post]
 
Does this one give better results? http://www.thinkbroadband.com/speedtest/broadband.html

Oliver.
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