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Standard User broadbandjockey
(member) Sun 27-Jan-13 16:06:10
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Re: FTTC activated but provisioned on the wrong product!


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
I'd PM one of the reps here, or look for an appropriate thread on the Community Broadband forum and post a request there, where the first rep to come along should help.

There is a small amount of throttling on Essentials Fibre and a 40GB peak-time allowance service, but I expect if you look in ypour Account summary it will say you are on "Unlimited". So the restrictions won't apply. It's just the order on Openreach that was duff.


Thanks Roberto, and to kasg too.

I've posted a note in the Plusnet community forum, along with others in the same situation

Edited by broadbandjockey (Sun 27-Jan-13 16:07:02)

Standard User nuke_me
(committed) Sun 27-Jan-13 16:44:33
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Re: FTTC activated but provisioned on the wrong product!


[re: broadbandjockey] [link to this post]
 
I'm wondering why they have not fixed that problem yet.

eclipse internet
ISP Representative KellyD
(isp) Mon 28-Jan-13 14:21:16
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Re: FTTC activated but provisioned on the wrong product!


[re: nuke_me] [link to this post]
 
The problem is fixed, but we have in flight orders that you can't change without cancelling. We are placing order to regrade them once their orders clear from BTs systems.

Re: the briefing of support staff, I'll go and chase that. It certainly should have hit all the staff by now.

Kelly Dorset
Plusnet
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


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Standard User _matt_b_
(newbie) Tue 29-Jan-13 17:45:13
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Re: FTTC activated but provisioned on the wrong product!


[re: KellyD] [link to this post]
 
My FTTC connection went live yesterday and I too am on the wrong package (40/10 instead of 80/20).

I've contacted the support team and was told it would take a few days, KellyD is there any way you can check whether this is correct? From looking at other posts it seems to only take 24 hours to resolve, but my connection is still not correct.

Thanks
Matt
Standard User bigheadtodd
(newbie) Tue 29-Jan-13 21:00:23
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Re: FTTC activated but provisioned on the wrong product!


[re: KellyD] [link to this post]
 
KellyD, do you know how long it's supposed to take? The rep said 24-72 hrs on the phone, and that was 4 days back. Still stuck on the lower package.

Edited by bigheadtodd (Tue 29-Jan-13 21:01:58)

Standard User RobertoS
(sensei) Tue 29-Jan-13 22:26:46
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Re: FTTC activated but provisioned on the wrong product!


[re: bigheadtodd] [link to this post]
 
Have you done a power-cycle on the modem?

I ask because I don't know if the change automatically causes a re-sync at the higher speeds or whether it requires a manual one.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User bigheadtodd
(newbie) Tue 29-Jan-13 22:51:23
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Re: FTTC activated but provisioned on the wrong product!


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Have you done a power-cycle on the modem?

I ask because I don't know if the change automatically causes a re-sync at the higher speeds or whether it requires a manual one.


Yeah just tried it. No luck unfortunately.
ISP Representative KellyD
(isp) Tue 29-Jan-13 23:31:37
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Re: FTTC activated but provisioned on the wrong product!


[re: bigheadtodd] [link to this post]
 
PM me your PN username and we'll have a butchers.

Kelly Dorset
Plusnet
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Bright
(member) Wed 30-Jan-13 09:01:11
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Re: FTTC activated but provisioned on the wrong product!


[re: RobertoS] [link to this post]
 
When I was "upgraded" to the correct package it happened automatically and didn't need me to power cycle the modem.

Robert

PSS/BT Gold > Compuserve > Dircon > Zen > Be Unlimited > PlusNet Unlimited Fibre
Standard User bigheadtodd
(newbie) Wed 30-Jan-13 09:46:47
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Re: FTTC activated but provisioned on the wrong product!


[re: KellyD] [link to this post]
 
Thanks KellyD, PM sent.

Edited by bigheadtodd (Wed 30-Jan-13 09:47:25)

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