For customer service they are great but i would rather not be having to talk to them and have the connection im paying for at all times .
Personally I would
I started life with Plusnet in 2002 with a £99 a month 1:1 dialup connection. I then went to £69 a month 2mbps ADSL in early 2003 when it was launched. Then from 2007-2010 I worked for Plusnet during my life in Sheffield. Even after My family have a Business Option 3 service which they have never had a problem with (and use lots) and I know that if I had a problem I could call and get some decent support.
At the moment they pay the same price they did years ago but I am sure if circumstances change they would downgrade package .
EIther 1gbps FTTH or FTTC will hit them first - if it's FTC they will be staying iwth Plusnet I know this already.
It's nice to see PN winning the usual awards again. truely deserved IMHO!