I've been a pretty loyal customer to PlusNet over the years mainly because of the great customer service I used to receive.
I don't know if it's just me but lately I've been less impressed. Simple things seem to take forever and getting through to somebody on the telephone takes an age.
It took me nearly 25 minutes to get through to customer services recently and instead of being concerned about my issue they spent most of the time trying to get me to sign up to a longer term contract.
In a strange way it seems a shame when an ISP gets more popular as the customer seems to become less and less important. Has anybody else experienced this lately?