I think he might need a new line connection.
Have a read of this thread
The posts at 17:32 and 22:41 slightly contradict each other, unless I'm mis-reading one of them. In particular it had a dial tone, but now he knows it hasn't but doesn't have a phone to check. (Maybe a dial in to the number it gave doesn't work though).
The earlier posts suggest an LLU line that has been ceased. It possibly won't be appearing on BT Wholesale's records, or at least if the cease took place today it won't appear for a few days. If at all.
My broadband basic info/help site - www.robertos.me.uk
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UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM
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