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Standard User scopio
(member) Wed 10-Apr-13 00:43:13
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Re: Being charged £49.99 activation fee!


[re: RobertoS] [link to this post]
 
RobertoS, now that I have read the thread to the link you provided above, I can understand why PN are asking pcoventry76 for the £49.99 reconnection fee. If the line was with Sky LLU and has been stopped or ceased it needs to be connected back to BT network. Itís what puts some people off Sky and Talk Talk, amongst other reasons, having the line on their network! So in pcoventry76 case the fee seems to apply.

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Standard User pcoventry76
(knowledge is power) Wed 10-Apr-13 01:21:07
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Re: Being charged £49.99 activation fee!


[re: scopio] [link to this post]
 
Which is their loss and TalkTalk's gain.

As I can only get 6mbps on ADSL/LLU I am not bothered who provides it. Main thing is TT will install a line for free. Yes it's an 18 month contract but I'm not bothered about that. it's also the same price as PN. I haven;'t bothered to ring sky back up. which would make sense but I fancy a change of provider.

it is a shame.But if they don't want my custom plenty of others who will!. I just wanted to avoid the credit check but ho hum!

Edited by pcoventry76 (Wed 10-Apr-13 01:22:12)

Standard User pcoventry76
(knowledge is power) Wed 10-Apr-13 01:59:29
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Re: Being charged £49.99 activation fee!


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
I think he might need a new line connection.

Have a read of this thread.

The posts at 17:32 and 22:41 slightly contradict each other, unless I'm mis-reading one of them. In particular it had a dial tone, but now he knows it hasn't but doesn't have a phone to check. (Maybe a dial in to the number it gave doesn't work though).

The earlier posts suggest an LLU line that has been ceased. It possibly won't be appearing on BT Wholesale's records, or at least if the cease took place today it won't appear for a few days. If at all.


I decided to pay the £49 but what has really made me not bother is the 2 and a half weeks for the engineer and then the broadband taking another week. Or so the website says.

Ill re contact Sky see if they can turn me back on seeing as it was with them.

Cheers anyway


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Administrator MrSaffron
(staff) Wed 10-Apr-13 08:47:57
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Re: Being charged £49.99 activation fee!


[re: pcoventry76] [link to this post]
 
A sale where you make a loss is only a good sale if scope for large profit at a later date.

Adsl is so low cost that is not the case.

Check with talktalk the line connection may be charged and appear as a credit on the bill

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User pcoventry76
(knowledge is power) Wed 10-Apr-13 13:25:55
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Re: Being charged £49.99 activation fee!


[re: MrSaffron] [link to this post]
 
I've ordered with TT and they have not included the £50 charge in the first bill. It's just first bill of £18.50
Standard User iannewson
(newbie) Sun 14-Apr-13 19:49:27
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Re: Being charged £49.99 activation fee!


[re: scopio] [link to this post]
 
In reply to a post by scopio:
Just tried to sign to PN Unlimited Broadband and phone through Top Cash Back and to my surprise there is a £49.99 activation fee on my first payment! Is this new as I thought that if you take the phone the £25 activation was waived!!


Was you address on their database? Im looking at signing up and Im getting this too, I think its because they are using an old postal database so things arnt tallying up .

In my case we changed the houses number 2 years ago and if I use the previous number the activation fee isnt included
Standard User scopio
(member) Sun 14-Apr-13 21:02:35
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Re: Being charged £49.99 activation fee!


[re: iannewson] [link to this post]
 
Yes my house number was in the database, so in the end I ordered by phone.

What is a puzzle is that if I tried to order online directly though PlusNet web site the £49.99 fee does not appear. It seems it only comes up when ordering via Top Cash Back! Smells of something like not wanting to pay the cash back!

PC Full Tower - Self Build OS Windows 7 64bit Laptop Dell Inspiron 1545 - OS Windows 8 Home Premium 32bit Stardock8
ISP O2 All Rounder SamKnows Whitebox connected on 14:02:2013
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http://www.thinkbroadband.com/speedtest/button/13620...
Standard User jelv
(knowledge is power) Sun 14-Apr-13 22:19:41
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Re: Being charged £49.99 activation fee!


[re: iannewson] [link to this post]
 
Plusnet's copy of the Royal Mail Postal Address File is way out of date. I discovered this when helping someone on their Community forums.

jelv

Plusnet user since November 2001
ISP Representative orbrey
(isp) Tue 16-Apr-13 10:54:25
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Re: Being charged £49.99 activation fee!


[re: jelv] [link to this post]
 
Hmm, not sure this is anything to do with us - signup uses BTs live appointing systems. Only issue would be if you had to choose the option for 'address not listed'.

Was it at signup you found the issue Jelv, or somewhere else?

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Oldjim
(fountain of knowledge) Tue 16-Apr-13 11:05:53
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Re: Being charged £49.99 activation fee!


[re: orbrey] [link to this post]
 
probably here http://community.plus.net/forum/index.php/topic,1136...
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