User comments on ISPs
  >> PlusNet plc


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | [3] | 4 | >> (show all)   Print Thread
Standard User jelv
(knowledge is power) Tue 16-Apr-13 11:06:26
Print Post

Re: Being charged £49.99 activation fee!


[re: orbrey] [link to this post]
 
I've sent you IMs with the details.

jelv

Plusnet user since November 2001
Standard User jelv
(knowledge is power) Tue 16-Apr-13 11:07:29
Print Post

Re: Being charged £49.99 activation fee!


[re: Oldjim] [link to this post]
 
Correct - I've sent him that link

jelv

Plusnet user since November 2001
Standard User iannewson
(newbie) Fri 19-Apr-13 22:14:57
Print Post

Re: Being charged £49.99 activation fee!


[re: orbrey] [link to this post]
 
I just tried to sign up and as my address isn't listed it wouldn't let me (yes I did try manually entering my address) blush(


Register (or login) on our website and you will not see this ad.

Standard User jelv
(knowledge is power) Sat 20-Apr-13 10:12:21
Print Post

Re: Being charged £49.99 activation fee!


[re: iannewson] [link to this post]
 
Try making sure the address you give matches the address shown on the bill from your last broadband and/or phone provider.

jelv

Plusnet user since November 2001
Standard User RobertoS
(sensei) Sat 20-Apr-13 11:15:26
Print Post

Re: Being charged £49.99 activation fee!


[re: jelv] [link to this post]
 
A large number of sites, (I don't know about Plusnet), don't have the necessary number of lines for correct addresses. Even when using postcode lookups they can miss out a line that is present on the relevant card address, and editing doesn't work.

For most purposes it doesn't matter, but when a comparison is involved it's deadlock.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User scopio
(member) Sat 20-Apr-13 12:25:51
Print Post

Re: Being charged £49.99 activation fee!


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Even when using postcode lookups they can miss out a line that is present on the relevant card address, and editing doesn't work.

For most purposes it doesn't matter, but when a comparison is involved it's deadlock.

This is certainly true with my address; the Post Office database has a different post code to the Borough Council database! In fact I had to use the Borough Council's interpretation of my post code for PayPal as it wouldn't accept the one that I normally use from the Post Office database. Which one is correct is anyone’s guess!! So I just try one first and if that one doesn't work I use the other one!

PC Full Tower - Self Build OS Windows 7 64bit Laptop Dell Inspiron 1545 - OS Windows 8 Home Premium 32bit Stardock8
ISP was O2 All Rounder now PlusNet Unlimited Broadband SamKnows Whitebox connected on 14:02:2013
[IMG]http://www.speedtest.net/result/2294066895.png[/IMG]
http://www.thinkbroadband.com/speedtest/button/13620...
http://www.thinkbroadband.com/speedtest/results.html...
http://www.speedtest.net/result/2654086928.png
Standard User Oliver341
(knowledge is power) Sat 20-Apr-13 13:42:10
Print Post

Re: Being charged £49.99 activation fee!


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
A large number of sites, (I don't know about Plusnet), don't have the necessary number of lines for correct addresses. Even when using postcode lookups they can miss out a line that is present on the relevant card address, and editing doesn't work.

The fields in the Edit Details section of the PlusNet control panel are:

House Number
Street
Town
County
Postcode

Many smaller places have both a village and a postal town, so the above fields are not sufficient.

Oliver.
Standard User RobertoS
(sensei) Sat 20-Apr-13 14:05:42
Print Post

Re: Being charged £49.99 activation fee!


[re: Oliver341] [link to this post]
 
In reply to a post by Oliver341:
In reply to a post by RobertoS:
A large number of sites, (I don't know about Plusnet), don't have the necessary number of lines for correct addresses. Even when using postcode lookups they can miss out a line that is present on the relevant card address, and editing doesn't work.
The fields in the Edit Details section of the PlusNet control panel are:

House Number
Street
Town
County
Postcode

Many smaller places have both a village and a postal town, so the above fields are not sufficient.
Exactly. I probably didn't have a problem because I signed up over the phone.

I need:- No.; Street; District; County; Postcode.

The same address but without a district and with a different postcode, (still SK), is six miles away on the other side of Stockport. Even correctly addressed post can still go to the wrong one, though rarely since the postcode "red barline" system came in.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User kasg
(fountain of knowledge) Sat 20-Apr-13 16:14:33
Print Post

Re: Being charged £49.99 activation fee!


[re: Oliver341] [link to this post]
 
It shouldn't need county as that is not part of the postal address. However, the village/district is essential and many sites miss it. Apart from that bit I share an address with a corner shop about 3 miles away, which is enormous fun smile

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User RobertoS
(sensei) Sat 20-Apr-13 16:42:55
Print Post

Re: Being charged £49.99 activation fee!


[re: kasg] [link to this post]
 
I wonder though whether or not the county is included in the billing address comparison. I expect it depends on the intelligence of the coder at each company.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Pages in this thread: 1 | 2 | [3] | 4 | >> (show all)   Print Thread

Jump to