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Standard User scopio
(member) Tue 09-Apr-13 15:57:00
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Being charged £49.99 activation fee!


[link to this post]
 
Just tried to sign to PN Unlimited Broadband and phone through Top Cash Back and to my surprise there is a £49.99 activation fee on my first payment! Is this new as I thought that if you take the phone the £25 activation was waived!!

PC Full Tower - Self Build OS Windows 7 64bit Laptop Dell Inspiron 1545 - OS Windows 8 Home Premium 32bit Stardock8
ISP O2 All Rounder SamKnows Whitebox connected on 14:02:2013
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http://www.thinkbroadband.com/speedtest/button/13620...
Standard User Oldjim
(fountain of knowledge) Tue 09-Apr-13 16:00:59
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Re: Being charged £49.99 activation fee!


[re: scopio] [link to this post]
 
It isn't an activation fee it is a line install fee which is a charge where the line needs to be reconnected
Standard User scopio
(member) Tue 09-Apr-13 16:35:29
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Re: Being charged £49.99 activation fee!


[re: Oldjim] [link to this post]
 
Just phoned PN Sales to query the £49.99 fee and they confirmed that I will not be charged as I have a working phone line already which is with O2! I eventually signed on to PN Unlimited Broadband there and then instead of going through Top Cashback. Will now ask for MAC from O2 and lets hope the service I get from PN is as good as I got from O2! No chance of me migrating to Sky that's for sure!!

PC Full Tower - Self Build OS Windows 7 64bit Laptop Dell Inspiron 1545 - OS Windows 8 Home Premium 32bit Stardock8
ISP O2 All Rounder SamKnows Whitebox connected on 14:02:2013
[IMG]http://www.speedtest.net/result/2294066895.png[/IMG]
http://www.thinkbroadband.com/speedtest/button/13620...


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Standard User pcoventry76
(knowledge is power) Tue 09-Apr-13 17:31:30
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Re: Being charged £49.99 activation fee!


[re: scopio] [link to this post]
 
that's what I got.. Maybe if you need a new line talktalk might be worth it as they will install a line for free.

PN ofcourse are the better option. Ring sales they can tell you if your line is stopped or ceased. Only ceased needs a new line as it's been physically disconnected from the exchange gear

Edited by pcoventry76 (Tue 09-Apr-13 17:35:57)

Standard User RobertoS
(sensei) Tue 09-Apr-13 17:35:58
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Re: Being charged £49.99 activation fee!


[re: pcoventry76] [link to this post]
 
In reply to a post by pcoventry76:
PN never came back to me. Seems they dont like dealing with ex staff so stuff them
What's this then?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User pcoventry76
(knowledge is power) Tue 09-Apr-13 17:36:25
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Re: Being charged £49.99 activation fee!


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
In reply to a post by pcoventry76:
PN never came back to me. Seems they dont like dealing with ex staff so stuff them
What's this then?


I know and I have now changed it literally as you posted
Standard User scopio
(member) Tue 09-Apr-13 18:20:18
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Re: Being charged £49.99 activation fee!


[re: pcoventry76] [link to this post]
 
But I don't need a new line as my line is with O2 and active. The PN sales person then checked rectified/waived the £49.99 fee, hopefully, as he said my first monthly bill will be £28 appox instead of £74.96. Any way I have asked and got my MAC from O2 and have now given it to PN. Just waiting for confirmation of migration date and later the change over of my phone line.

PC Full Tower - Self Build OS Windows 7 64bit Laptop Dell Inspiron 1545 - OS Windows 8 Home Premium 32bit Stardock8
ISP O2 All Rounder SamKnows Whitebox connected on 14:02:2013
[IMG]http://www.speedtest.net/result/2294066895.png[/IMG]
http://www.thinkbroadband.com/speedtest/button/13620...
Standard User pcoventry76
(knowledge is power) Tue 09-Apr-13 22:39:48
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Re: Being charged £49.99 activation fee!


[re: scopio] [link to this post]
 
In reply to a post by scopio:
But I don't need a new line as my line is with O2 and active. The PN sales person then checked rectified/waived the £49.99 fee, hopefully, as he said my first monthly bill will be £28 appox instead of £74.96. Any way I have asked and got my MAC from O2 and have now given it to PN. Just waiting for confirmation of migration date and later the change over of my phone line.


Maybe i should ring as the online sales person just said sorry I need to pay £49,99 and that's that. Sky's fault it's messed up anyway
Standard User scopio
(member) Tue 09-Apr-13 23:24:20
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Re: Being charged £49.99 activation fee!


[re: pcoventry76] [link to this post]
 
I would definitely phone PN sales and query the £49.99 fee if I was you and donít need a phone line reconnection! The online sales just added the fee on for no reason at all! It was only when I phoned PN sales that the sales person checked and noticed I did not need to be reconnected but switched from O2 to PlusNet.
Iíve come to the conclusion that it is better to sign on over the phone than online, at least you can discuss and clarify any issues there and then.

PC Full Tower - Self Build OS Windows 7 64bit Laptop Dell Inspiron 1545 - OS Windows 8 Home Premium 32bit Stardock8
ISP O2 All Rounder SamKnows Whitebox connected on 14:02:2013
[IMG]http://www.speedtest.net/result/2294066895.png[/IMG]
http://www.thinkbroadband.com/speedtest/button/13620...
Standard User RobertoS
(sensei) Tue 09-Apr-13 23:37:00
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Re: Being charged £49.99 activation fee!


[re: scopio] [link to this post]
 
I think he might need a new line connection.

Have a read of this thread.

The posts at 17:32 and 22:41 slightly contradict each other, unless I'm mis-reading one of them. In particular it had a dial tone, but now he knows it hasn't but doesn't have a phone to check. (Maybe a dial in to the number it gave doesn't work though).

The earlier posts suggest an LLU line that has been ceased. It possibly won't be appearing on BT Wholesale's records, or at least if the cease took place today it won't appear for a few days. If at all.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User scopio
(member) Wed 10-Apr-13 00:43:13
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Re: Being charged £49.99 activation fee!


[re: RobertoS] [link to this post]
 
RobertoS, now that I have read the thread to the link you provided above, I can understand why PN are asking pcoventry76 for the £49.99 reconnection fee. If the line was with Sky LLU and has been stopped or ceased it needs to be connected back to BT network. Itís what puts some people off Sky and Talk Talk, amongst other reasons, having the line on their network! So in pcoventry76 case the fee seems to apply.

PC Full Tower - Self Build OS Windows 7 64bit Laptop Dell Inspiron 1545 - OS Windows 8 Home Premium 32bit Stardock8
ISP O2 All Rounder SamKnows Whitebox connected on 14:02:2013
[IMG]http://www.speedtest.net/result/2294066895.png[/IMG]
http://www.thinkbroadband.com/speedtest/button/13620...
Standard User pcoventry76
(knowledge is power) Wed 10-Apr-13 01:21:07
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Re: Being charged £49.99 activation fee!


[re: scopio] [link to this post]
 
Which is their loss and TalkTalk's gain.

As I can only get 6mbps on ADSL/LLU I am not bothered who provides it. Main thing is TT will install a line for free. Yes it's an 18 month contract but I'm not bothered about that. it's also the same price as PN. I haven;'t bothered to ring sky back up. which would make sense but I fancy a change of provider.

it is a shame.But if they don't want my custom plenty of others who will!. I just wanted to avoid the credit check but ho hum!

Edited by pcoventry76 (Wed 10-Apr-13 01:22:12)

Standard User pcoventry76
(knowledge is power) Wed 10-Apr-13 01:59:29
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Re: Being charged £49.99 activation fee!


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
I think he might need a new line connection.

Have a read of this thread.

The posts at 17:32 and 22:41 slightly contradict each other, unless I'm mis-reading one of them. In particular it had a dial tone, but now he knows it hasn't but doesn't have a phone to check. (Maybe a dial in to the number it gave doesn't work though).

The earlier posts suggest an LLU line that has been ceased. It possibly won't be appearing on BT Wholesale's records, or at least if the cease took place today it won't appear for a few days. If at all.


I decided to pay the £49 but what has really made me not bother is the 2 and a half weeks for the engineer and then the broadband taking another week. Or so the website says.

Ill re contact Sky see if they can turn me back on seeing as it was with them.

Cheers anyway
Administrator MrSaffron
(staff) Wed 10-Apr-13 08:47:57
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Re: Being charged £49.99 activation fee!


[re: pcoventry76] [link to this post]
 
A sale where you make a loss is only a good sale if scope for large profit at a later date.

Adsl is so low cost that is not the case.

Check with talktalk the line connection may be charged and appear as a credit on the bill

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User pcoventry76
(knowledge is power) Wed 10-Apr-13 13:25:55
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Re: Being charged £49.99 activation fee!


[re: MrSaffron] [link to this post]
 
I've ordered with TT and they have not included the £50 charge in the first bill. It's just first bill of £18.50
Standard User iannewson
(newbie) Sun 14-Apr-13 19:49:27
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Re: Being charged £49.99 activation fee!


[re: scopio] [link to this post]
 
In reply to a post by scopio:
Just tried to sign to PN Unlimited Broadband and phone through Top Cash Back and to my surprise there is a £49.99 activation fee on my first payment! Is this new as I thought that if you take the phone the £25 activation was waived!!


Was you address on their database? Im looking at signing up and Im getting this too, I think its because they are using an old postal database so things arnt tallying up .

In my case we changed the houses number 2 years ago and if I use the previous number the activation fee isnt included
Standard User scopio
(member) Sun 14-Apr-13 21:02:35
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Re: Being charged £49.99 activation fee!


[re: iannewson] [link to this post]
 
Yes my house number was in the database, so in the end I ordered by phone.

What is a puzzle is that if I tried to order online directly though PlusNet web site the £49.99 fee does not appear. It seems it only comes up when ordering via Top Cash Back! Smells of something like not wanting to pay the cash back!

PC Full Tower - Self Build OS Windows 7 64bit Laptop Dell Inspiron 1545 - OS Windows 8 Home Premium 32bit Stardock8
ISP O2 All Rounder SamKnows Whitebox connected on 14:02:2013
[IMG]http://www.speedtest.net/result/2294066895.png[/IMG]
http://www.thinkbroadband.com/speedtest/button/13620...
Standard User jelv
(knowledge is power) Sun 14-Apr-13 22:19:41
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Re: Being charged £49.99 activation fee!


[re: iannewson] [link to this post]
 
Plusnet's copy of the Royal Mail Postal Address File is way out of date. I discovered this when helping someone on their Community forums.

jelv

Plusnet user since November 2001
ISP Representative orbrey
(isp) Tue 16-Apr-13 10:54:25
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Re: Being charged £49.99 activation fee!


[re: jelv] [link to this post]
 
Hmm, not sure this is anything to do with us - signup uses BTs live appointing systems. Only issue would be if you had to choose the option for 'address not listed'.

Was it at signup you found the issue Jelv, or somewhere else?

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Oldjim
(fountain of knowledge) Tue 16-Apr-13 11:05:53
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Re: Being charged £49.99 activation fee!


[re: orbrey] [link to this post]
 
probably here http://community.plus.net/forum/index.php/topic,1136...
Standard User jelv
(knowledge is power) Tue 16-Apr-13 11:06:26
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Re: Being charged £49.99 activation fee!


[re: orbrey] [link to this post]
 
I've sent you IMs with the details.

jelv

Plusnet user since November 2001
Standard User jelv
(knowledge is power) Tue 16-Apr-13 11:07:29
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Re: Being charged £49.99 activation fee!


[re: Oldjim] [link to this post]
 
Correct - I've sent him that link

jelv

Plusnet user since November 2001
Standard User iannewson
(newbie) Fri 19-Apr-13 22:14:57
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Re: Being charged £49.99 activation fee!


[re: orbrey] [link to this post]
 
I just tried to sign up and as my address isn't listed it wouldn't let me (yes I did try manually entering my address) blush(
Standard User jelv
(knowledge is power) Sat 20-Apr-13 10:12:21
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Re: Being charged £49.99 activation fee!


[re: iannewson] [link to this post]
 
Try making sure the address you give matches the address shown on the bill from your last broadband and/or phone provider.

jelv

Plusnet user since November 2001
Standard User RobertoS
(sensei) Sat 20-Apr-13 11:15:26
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Re: Being charged £49.99 activation fee!


[re: jelv] [link to this post]
 
A large number of sites, (I don't know about Plusnet), don't have the necessary number of lines for correct addresses. Even when using postcode lookups they can miss out a line that is present on the relevant card address, and editing doesn't work.

For most purposes it doesn't matter, but when a comparison is involved it's deadlock.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User scopio
(member) Sat 20-Apr-13 12:25:51
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Re: Being charged £49.99 activation fee!


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Even when using postcode lookups they can miss out a line that is present on the relevant card address, and editing doesn't work.

For most purposes it doesn't matter, but when a comparison is involved it's deadlock.

This is certainly true with my address; the Post Office database has a different post code to the Borough Council database! In fact I had to use the Borough Council's interpretation of my post code for PayPal as it wouldn't accept the one that I normally use from the Post Office database. Which one is correct is anyoneís guess!! So I just try one first and if that one doesn't work I use the other one!

PC Full Tower - Self Build OS Windows 7 64bit Laptop Dell Inspiron 1545 - OS Windows 8 Home Premium 32bit Stardock8
ISP was O2 All Rounder now PlusNet Unlimited Broadband SamKnows Whitebox connected on 14:02:2013
[IMG]http://www.speedtest.net/result/2294066895.png[/IMG]
http://www.thinkbroadband.com/speedtest/button/13620...
http://www.thinkbroadband.com/speedtest/results.html...
http://www.speedtest.net/result/2654086928.png
Standard User Oliver341
(knowledge is power) Sat 20-Apr-13 13:42:10
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Re: Being charged £49.99 activation fee!


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
A large number of sites, (I don't know about Plusnet), don't have the necessary number of lines for correct addresses. Even when using postcode lookups they can miss out a line that is present on the relevant card address, and editing doesn't work.

The fields in the Edit Details section of the PlusNet control panel are:

House Number
Street
Town
County
Postcode

Many smaller places have both a village and a postal town, so the above fields are not sufficient.

Oliver.
Standard User RobertoS
(sensei) Sat 20-Apr-13 14:05:42
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Re: Being charged £49.99 activation fee!


[re: Oliver341] [link to this post]
 
In reply to a post by Oliver341:
In reply to a post by RobertoS:
A large number of sites, (I don't know about Plusnet), don't have the necessary number of lines for correct addresses. Even when using postcode lookups they can miss out a line that is present on the relevant card address, and editing doesn't work.
The fields in the Edit Details section of the PlusNet control panel are:

House Number
Street
Town
County
Postcode

Many smaller places have both a village and a postal town, so the above fields are not sufficient.
Exactly. I probably didn't have a problem because I signed up over the phone.

I need:- No.; Street; District; County; Postcode.

The same address but without a district and with a different postcode, (still SK), is six miles away on the other side of Stockport. Even correctly addressed post can still go to the wrong one, though rarely since the postcode "red barline" system came in.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User kasg
(fountain of knowledge) Sat 20-Apr-13 16:14:33
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Re: Being charged £49.99 activation fee!


[re: Oliver341] [link to this post]
 
It shouldn't need county as that is not part of the postal address. However, the village/district is essential and many sites miss it. Apart from that bit I share an address with a corner shop about 3 miles away, which is enormous fun smile

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User RobertoS
(sensei) Sat 20-Apr-13 16:42:55
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Re: Being charged £49.99 activation fee!


[re: kasg] [link to this post]
 
I wonder though whether or not the county is included in the billing address comparison. I expect it depends on the intelligence of the coder at each company.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Oliver341
(knowledge is power) Sat 20-Apr-13 16:57:39
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Re: Being charged £49.99 activation fee!


[re: kasg] [link to this post]
 
In reply to a post by kasg:
Apart from that bit I share an address with a corner shop about 3 miles away, which is enormous fun smile

Endless pot noodle supply? Awesome!

Oliver.
Standard User Oldjim
(fountain of knowledge) Sat 20-Apr-13 16:58:00
Print Post

Re: Being charged £49.99 activation fee!


[re: RobertoS] [link to this post]
 
Looking at my details on Plusnet it looks as though when I did it I put in
House name
Street, Village (in the street box)
Town
County
Post Code
Standard User kasg
(fountain of knowledge) Sat 20-Apr-13 17:11:49
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Re: Being charged £49.99 activation fee!


[re: Oliver341] [link to this post]
 
In reply to a post by Oliver341:
In reply to a post by kasg:
Apart from that bit I share an address with a corner shop about 3 miles away, which is enormous fun smile

Endless pot noodle supply? Awesome!

Final demands and letters from bailiffs, mostly.

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User RobertoS
(sensei) Sat 20-Apr-13 17:26:57
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Re: Being charged £49.99 activation fee!


[re: Oldjim] [link to this post]
 
Mine's got Number; Street; District (in the town field); Stockport in the county field; postcode.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User kasg
(fountain of knowledge) Sat 20-Apr-13 19:04:04
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Re: Being charged £49.99 activation fee!


[re: RobertoS] [link to this post]
 
I've just omitted the town on my Plusnet details, the name of my village is unique in the world so there's no chance of any confusion!

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User RobertoS
(sensei) Sat 20-Apr-13 19:54:34
Print Post

Re: Being charged £49.99 activation fee!


[re: kasg] [link to this post]
 
In reply to a post by kasg:
I've just omitted the town on my Plusnet details, the name of my village is unique in the world so there's no chance of any confusion!
"Kasgville"?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User kasg
(fountain of knowledge) Sat 20-Apr-13 23:15:41
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Re: Being charged £49.99 activation fee!


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
"Kasgville"?

Much less common than that smile

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User WWWombat
(fountain of knowledge) Sun 21-Apr-13 05:00:43
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Re: Being charged £49.99 activation fee!


[re: kasg] [link to this post]
 
Llanfairpwll something or other?
Standard User kasg
(fountain of knowledge) Sun 21-Apr-13 17:21:06
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Re: Being charged £49.99 activation fee!


[re: WWWombat] [link to this post]
 
In reply to a post by WWWombat:
Llanfairpwll something or other?

I should never have started this!

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User RobertoS
(sensei) Sun 21-Apr-13 19:52:42
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Re: Being charged £49.99 activation fee!


[re: kasg] [link to this post]
 
Way out, man!

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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