Plusnet Service Activation Info link not working &.....

The "If you just want to check when your service is due to be activated, or check progress on your order, you'll find this information in the link below." link takes me to the general help page. I was told (on the phone) the other week it (Fibre Broadband) would be installed on the 17th (four days away). However I haven't received any email notification or received the router & I'm panicking.

I'm loathe to ring again (listen to music for an hour) & have assurances that are not backed up with something concrete like an email or receiving the router.

Login to the Member Centre and pick 'Help & Support'. On the left hand side, hover over 'Help Assistant' then select 'View all my questions'. Any activity with regards your order should be here (there should be a bunch of Service Notice types).

In reply to a post by Spasch:

Login to the Member Centre and pick 'Help & Support'. On the left hand side, hover over 'Help Assistant' then select 'View all my questions'. Any activity with regards your order should be here (there should be a bunch of Service Notice types).

It is empty

Are there any closed tickets? You will need to look at the closed 'questions'.

I'm being connected Thursday and my questions are there to see following the above guide.You did press go didn't you after the closed questions in the last 7 days?

I got my Router Saturday.

In reply to a post by LEEEVANS69:

I'm being connected Thursday and my questions are there to see following the above guide.You did press go didn't you after the closed questions in the last 7 days?

Um..................... perhaps if I had I would have seen them

No appointment mentioned though & still no router just a reference today to "Hardware Queued for ordering." Very worried, even if they send it today doesn't mean it will arrive in time. This isn't good.

Not sure if this will help but the times between my two questions wasn't long

Service Notification
10:21am, Friday 10 May 2013
Hardware Queued for ordering


Service Notification
10:42am, Friday 10 May 2013
Order placed for hardware bundle


Then mine arrived Saturday, so plenty of time

Edited by deleted (Mon 13-May-13 16:14:10)

In reply to a post by annie96:

(listen to music for an hour) & have assurances that are not backed up

Waits times of an hour? suckering suckertash!

In reply to a post by LEEEVANS69:

Not sure if this will help but the times between my two questions wasn't long

Service Notification
10:21am, Friday 10 May 2013
Hardware Queued for ordering


Service Notification
10:42am, Friday 10 May 2013
Order placed for hardware bundle


Then mine arrived Saturday, so plenty of time

Thanks Lee yes that does help. Mine just got here you were right. I'm going to be expecting a blow by blow description of your installation on Thursday to appear somewhere on this forum . So I know what to expect on Friday. Have you received written or email confirmation of the installation visit yet?

Yeah i got an email to say the 16th mine will be done morning appointment also got a letter with all my account details for the router.

I'm not trying to hijack your post but I am myself in a similar position as yourself:

I am due for my Plusnet FTTC install and am anxiously checking the 'Help & Support' members section for resolutions to my outstanding tickets especially for "service notifications"
- My install date(s)

Your fibre broadband service:
Once your phone service has switched, your fibre broadband service will be switched on one of the dates you've chosen:

2013/05/20 AM
2013/05/20 PM
2013/05/21 AM

AM slots are (between 8am - 1pm)
PM slots are (between 1pm - 6pm)

An update report has been received for this account.
The broadband order is being processed by the supplier.
The activation will complete by midnight on 23/05/2013

Another Service Notification:

Your request to transfer 0155477***8 to Plusnet is due to happen on 22/5/2013

Has anyone got any ideas about this one? - What's the WRT tool

The add WLR tool was used to manually place \'Talk Evenings & Weekends\' to this account.

** I will do a run-through about how my PN FTTC install goes too **

Hi there,

By the look of it you've got an appointment for the install booked on the 22nd, not sure whether it's the AM slot or PM slot though.

The Add WLR tool is the tool our agents use to add phone to an account - WLR stands for Wholesale Line Rental.

Hope that helps explain

I just phoned them & finally got an answer & they have said it isn't on Friday it is tomorrow.........arghhhhhhhhhhhhhhhhhhhhhhhh! They say the mixup was at their end not mine but honestly. If I hadn't chased them about having nothing in writing I would have been stuffed. Not happy.

Edited by deleted (Wed 15-May-13 14:55:48)

My install hit a problem http://forums.thinkbroadband.com/plusnet/f/4235059-s...

Oh don't, I'm ready to tell Plusnet where to go at this stage.

lol they seem a really good company and really willing to help, english call centre and free, it all helps

In reply to a post by annie96:

Oh don't, I'm ready to tell Plusnet where to go at this stage.

Well I crossed my fingers when I moved to Plusnet FTTC from IDNet FTTC in Feb 2012. In Jan 2013 I was quite happy to upgrade to the latest Unlimited product and restart my 18 month term even though I don't really need anything higher than the 40/10 40GB one .

I'd stick with if I were you .

Hi all,
Don't you just love acronyms.. (NOT)

In reply to a post by orbrey:

WLR stands for Wholesale Line Rental.

Cheers orbreyI love it when I get an answer to an acronym which has been "Bugging" me for a while now!

I think I'm one of those obsessive types who just likes to know about everything..

Hi annie96,

In reply to a post by annie96:

Oh don't, I'm ready to tell Plusnet where to go at this stage.

IMHO, just stick with it..

From all the places i've been researching ISP prior to me making the jump to Plusnet. I spent time testing the Tech Support call lines, online support systems. The vast majority of places I've visited regarding ISP news and the ilk have really good reviews regarding PN also my highly respected friends have Always spoken highly about them too..

They have a great support/tech section which I have given a thorough working out, even with some late/early morning calls at various time of the day and night hours. PN Customer support calls have been answered quickly and resolved with extreme satisfaction.
I have tested them with some rather extreme lines of questioning, which they have passed without having to be escalated to level-2 tech support, etc. This I believe shows a level of competency beyond that of other ISP whom I have had dealt with thin the past. This has to be a good thing.

Also PN staff have a presence here on TBB forums which I think is a very cool thing. It helps bring transparency to the whole business of customer care and customer satisfaction levels across the board.

I just hope you get what you need SOON ! so dont go throwing in the towel just yet.

NB: I have no affiliation with the PN marketing/ support teams. - Just a regular customer (in progress) LOL