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Standard User WWWombat
(fountain of knowledge) Fri 07-Jun-13 13:42:56
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Re: Price increase


[re: hk11] [link to this post]
 
In reply to a post by hk11:
But surely the details you had aren't "old" until the "new" ones take effect?

Some people will think that way, like you do.

Others will think the opposite way - "I've given you my new details, why did you continue to use the old ones?"

The safest option that PN can take in these circumstances is the second one, and consistently apply the one standard to everyone.

The problem you are encountering is that we are now so used to making card payments instantly, whereas establishing a direct debit still takes time.
Standard User hk11
(fountain of knowledge) Fri 07-Jun-13 14:33:48
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Re: Price increase


[re: chrisparr] [link to this post]
 
I'm not asking "how I make payment".


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587
My Broadband Speed Test
Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User hk11
(fountain of knowledge) Fri 07-Jun-13 14:38:28
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Re: Price increase


[re: WWWombat] [link to this post]
 
Fair comments, but if they can't be bothered to process payment instructions in a reasonable time frame they should explain why and not accept them near renewal!


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587
My Broadband Speed Test
Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========


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Standard User lt567
(committed) Fri 07-Jun-13 15:02:11
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Re: Price increase


[re: hk11] [link to this post]
 
Well what is it that you already haven't been told then in previous replies?
Standard User hk11
(fountain of knowledge) Fri 07-Jun-13 15:06:48
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Re: Price increase


[re: lt567] [link to this post]
 
That changing payment details would result in being penalised!


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587
My Broadband Speed Test
Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User lt567
(committed) Fri 07-Jun-13 15:09:48
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Re: Price increase


[re: hk11] [link to this post]
 
What has happened to your broadband, have you had a late payment fee or something?
ISP Representative KellyD
(isp) Fri 07-Jun-13 15:11:21
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Re: Price increase


[re: lt567] [link to this post]
 
If he's fallen to credit card, there will be a CC fee on top. We'll refund that though based on it being a timing error.

Kelly Dorset
Plusnet
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User hk11
(fountain of knowledge) Fri 07-Jun-13 15:17:56
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Re: Price increase


[re: lt567] [link to this post]
 
I think so, yes.

But like all Plusnet issues, no one will give a straight answer. frown


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587
My Broadband Speed Test
Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User professor973
(committed) Fri 07-Jun-13 15:22:49
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Re: Price increase


[re: hk11] [link to this post]
 
Some systems are simply AAF.

The difference between genius and stupidity is; genius has its limits.
http://speedtest.net/result/2690543838.png
ISP Representative chrisparr
(isp) Fri 07-Jun-13 15:28:50
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Re: Price increase


[re: hk11] [link to this post]
 
I'm sorry you feel that way, I've tried to answer every question you've asked today on here, out ticket system and Twitter, all in all I've replied over 20 times to you so far today.

If I've missed a question, please let me know by asking it again.

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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