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ISP Representative chrisparr
(isp) Fri 07-Jun-13 17:28:07
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Re: Price increase


[re: hk11] [link to this post]
 
OK, this is my last post on this thread prior to the weekend.

So why did your operative say 7 to 10 days?

7-10 days is a similar timescale to 5 working days. Note the working days.

I assume that as my payment was set up 5 days ago you can now take the money?

No, it's not active, I'm not sure how many more times I can reiterate that.

p.s. Still not received the promised email.

Log in to our website and check the email address is correct.


In summary:

- Your new direct debit is not yet active.
- Your old direct debit is not active.
- To activate the old direct debit again would take 5 working days.
- You need to contact our payments department to discuss a one-off payment.
- We cannot take payment from either of the direct debits as they aren't active.

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User hk11
(fountain of knowledge) Fri 07-Jun-13 20:12:02
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Re: Price increase


[re: KellyD] [link to this post]
 
Thanks Kelly.

I think you sorted me out the last time I had problems?

Account now appears to be unrestricted again, so as a goodwill gesture I entered my credit card details but got this back. :-

"Your card validation was unsuccessful. Please check card details and retry, or use an alternate card"

Any ideas?


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587
My Broadband Speed Test
Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User RobertoS
(sensei) Fri 07-Jun-13 20:22:09
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Re: Price increase


[re: hk11] [link to this post]
 
Usually, (on all ISPs), an address mismatch somewhere in the detail parts between the address on the card account and the one on the ISP account. Can be very difficult to circumvent.

Looks like you may be in a similar loop again frown.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 53.4/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.


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Standard User hk11
(fountain of knowledge) Fri 07-Jun-13 20:27:07
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Re: Price increase


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Looks like you may be in a similar loop again frown.


It must be me! frown

Tried ringing PLusnet and auto answer says waiting time 15 mins. frown


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587
My Broadband Speed Test
Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========

Edited by hk11 (Fri 07-Jun-13 20:28:25)

Standard User RobertoS
(sensei) Fri 07-Jun-13 20:28:53
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Re: Price increase


[re: hk11] [link to this post]
 
Have you checked if that is the problem? I assume you already checked the card details you entered.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 53.4/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Administrator seb
(founder) Fri 07-Jun-13 22:51:48
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Re: Price increase


[re: hk11] [link to this post]
 
In reply to a post by hk11:
I think so, yes.
But like all Plusnet issues, no one will give a straight answer. frown


I think the Plusnet reps on this forum are going out of their way to try and help you...

Sebastien Lahtinen
Co-Founder,
thinkbroadband.com
[email protected]

personal blog - blog.seb.me.uk
twitter - @sebtweet
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User hk11
(fountain of knowledge) Sat 08-Jun-13 01:58:29
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Re: Price increase


[re: seb] [link to this post]
 
It's obviously me then. frown


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587
My Broadband Speed Test
Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User hk11
(fountain of knowledge) Sat 08-Jun-13 01:59:37
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Re: Price increase


[re: RobertoS] [link to this post]
 
Have tried two different credit cards and they both give the same error. frown


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587
My Broadband Speed Test
Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User RobertoS
(sensei) Sat 08-Jun-13 09:25:26
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Re: Price increase


[re: hk11] [link to this post]
 
If the problem is the address the ISP has is different from the address the credit card company has, and the addresses the two credit companies have are the same as each other, then they would both give the error.

Have you checked the three addresses? Every line.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 53.4/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User hk11
(fountain of knowledge) Sat 08-Jun-13 09:33:02
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Re: Price increase


[re: RobertoS] [link to this post]
 
Thanks Robert.

My address matches, but maybe not in the same line format. If you are saying this is important, then I am unsure how I can ensure all companies use the same format. Surely it depends on their database?


Keef- Dartford Kent UK - Plusnet via Siemens Gigaset SE587
My Broadband Speed Test
Previously - Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream,
Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
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