Hi there,

Really sorry to hear that. I'd like to look into it for you if you could post up a ticket ID or drop me a PM with your username? My understanding was that the issue with migrations including phone lines between LLU providers was now sorted so it'd be good to try and find out what's going on and try and get it sorted for you as soon as possible.

In reply to a post by orbrey:

Hi there,

Really sorry to hear that. I'd like to look into it for you if you could post up a ticket ID or drop me a PM with your username? My understanding was that the issue with migrations including phone lines between LLU providers was now sorted so it'd be good to try and find out what's going on and try and get it sorted for you as soon as possible.

oddsandmods1975

Ok my internet is on but not authorising, can you manually enable then we can work on the phone issue? I can use voip that way for time being. As for the phone if sky not releasing a new number is fine, something memorable would be handy. Cheers. If you can do this it will improve the situation immense.

You're not alone!

My daughter was due to switch from TalkTalk to PN Fibre yesterday on my recommendation. Engineer booked between 1300 and 1800 but of course no show. Landline appears to have been switched but no BB since first thing yesterday and no idea of when it will be provided.

Edited by deleted (Thu 08-Aug-13 15:26:23)

Sorry for the delay, just activated the account for you so you should be able to connect. I'll do some more digging into the phone side of things for you tomorrow and update you then.

Thanks Matt,

Broadband is working and seems very responsive actually

If you can remove the upload cap it will be great but alas my internet is actually working which was my main concern

Also Matt thanks for everything but one small favor as well as the cap remove can we go a thing called fastpath?

Thanks Again

The default should be Fast Path - have you checked the line stats? Post them if you want a diagnosis. Full stats including the error counts are needed.

Thanks Robert, ill post them up later as not long back in again. Must say the ping and jitter is nice 18ms ping 1 jitter. Web pages seem fairly instant too.

Definitely made the right choice, just shame the switch over was a problem but onwards and upwards.

You probably need to get them through telnet. PM me if you need help.

Hi,

We'll certainly be able to do both, but not until the orders are complete. I realise the broadband is working (which is great news) but as it's a sim provide it won't be marked as complete until the phone is, and that's due for review on the 12th I believe.

I'll keep chasing and keep you posted.