plusnet sent me an email saying there is a fault on the line , here's their email
Thanks for your patience.
I've tested your line and can see that you are not staying connected to the internet due to some automatic settings on your line which are setting the noise margins to low possibly causing errors and drops in connection leading to a slower than expected speed.
I've arranged for these settings to be altered to try and fix this and these settings have now been applied.
You may notice your broadband connection dropping a little while the exchange and your router configure themselves to work at optimum speeds, but this is perfectly normal, please ensure that your leave your router powered on and connected for the next 2-3 days to ensure the changes aren't reverted.
"after that email was actually stable i haven't felt any disconnection since that day ( a week ago ) my download speed is 6 mb ( no changes )however my upload speed has lost 25% 0.75 mb i was always on 1 mb before , so this what i replied to that email .... and now received the following email
We have asked our wholesale broadband suppliers to turn interleaving on on your phone line to try and fix your current broadband problem.
Interleaving is a form of error correction that helps to improve the stability of high-speed broadband. One drawback of interleaving is that it can increase ping times, which may cause problems for online gamers.
We think that turning on interleaving may help with your connection problems. Interleaving usually takes 24 hours to turn on, but can take up to 5 days to take effect.
If you are still seeing problems with interleaving switched on please get back in touch with us. Thank you for your time and patience
" i do not feel any difference since that email , i also did not reply to that email ( by the way this email was a personal email , the other one was on my plusnet account online )
yesterday i received a call saying they are issues on the line and they need to get an ingeniour over my flat to check it how ever there may be a 60£ fee if the problem is from internal wiring , but i do not want to risk 60£
the flat is only 8 years old do you guys think that might be the problem? i have like 3 or 4 sockets in the flat ( i am currently on the master socket ) shall i try a different one to see if it makes any difference ?
i wouldn't mind to have someone over if there is issue on the line however if i have to pay 60£ just to get my upload speed back ( 0.25 mb extra ) , i would rather not
thanks for reading all that
here's my new stats
Uptime: 0 days, 18:24:00
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 888 / 7,250
Data Transferred (Sent/Received) [MB/GB]: 236.84 / 3.14
Output Power (Up/Down) [dBm]: 12.8 / 0.0
Line Attenuation (Up/Down) [dB]: 21.7 / 39.5
SN Margin (Up/Down) [dB]: 13.6 / 5.6
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 8 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 1,236 / 0
FEC Errors (Up/Down): 271 / 2,686,443
CRC Errors (Up/Down): 0 / 3,315
HEC Errors (Up/Down): 0 / 20,138
Edited by stevenfrenchy (Wed 23-Jul-14 11:24:21)