Plusnet Gateway are down!

Plusnet fibre are down with 172 ******** ip address. Couldn't get on. Plusnet forum say there is gateway problem! AGAIN this is the fifth times in 6 weeks now. Plusnet are going downhill.

http://community.plus.net/forum/index.php/topic,1327...

Edited by adslmax (Sat 11-Oct-14 18:04:23)

Plusnet are going downhill.

Only perhaps for those with FTTC connections, I'm OK using ADSL1

lost connection last night for 2 hours, connection was fine router just wouldn't log in, nothing in the status page about it

ADSL(2+) was also affected http://community.plus.net/forum/index.php/topic,1327...

Down for about an hour this afternoon, thankfully after I'd finished doing something important. Speed hasn't quite recovered to where it was before. I'll give both the modem and my Asus router a kick if things haven't improved by tomorrow.

Just reboot the rooter (power off/on) and so connect via a different gateway. I'm with Plusnet FTTC and that's what i would do.
Simples.

Edited by deleted (Sat 11-Oct-14 22:25:36)

Well I'm currently on pcl-ag07.

TBH I'm not really up on the current network situation because by and large I haven't had many issues in the last 18mths. I saw a 5 mins disconnect during the week at around midnight, but obviously today was a much more pronounced problem.

I had to erase my TP-Link router back to factory settings and set it up again after hours of trying everything else, before I could connect to a gateway.

If you look at the "Collated users online" graph it looks like all the new bgn series went down at the same time.

Those have been flaky ever since the first couple were introduced .

Router reboot seems to have made download speeds a little more stable, although down 0.5 MB/sec from max, perhaps that'll creep back up over the next day or two.

My FTTC was down for about an hour between about 5pm and 6pm, I've only just noticed from the BQM. Modem didn't resync, just lost the session.

In reply to a post by adslmax:

Plusnet fibre are down with 172 ******** ip address. Couldn't get on. Plusnet forum say there is gateway problem! AGAIN this is the fifth times in 6 weeks now. Plusnet are going downhill.

http://community.plus.net/forum/index.php/topic,1327...

Well what do you expect when they are offering cheap cheap cheap?
you want higher availability - start paying for it.
you want better infrastructure - start paying for it.

Yes mine also went down during the evening so switched off and went off and did some clearing in the house.

In reply to a post by zom22:

Well what do you expect when they are offering cheap cheap cheap?

Please don't talk nonsense, I've been with Plusnet many times over the decades(including the last 18 months on FTTC) and they aren't any worse than anyone else.

Tracing route to bbc.co.uk [212.58.244.18]
over a maximum of 30 hops:

1
2 48 ms 55 ms 47 ms lo0-central10.ptn-ag04.plus.net [195.166.128.193]
3 47 ms 47 ms 47 ms link-b-central10.ptn-gw02.plus.net [212.159.2.142]
4 47 ms 46 ms 47 ms xe-8-2-0.ptw-cr02.plus.net [212.159.0.118]
5 47 ms 47 ms 47 ms ae2.ptw-cr01.plus.net [195.166.129.4]
6 47 ms 47 ms 47 ms kingston-gw.thdo.bbc.co.uk [212.58.239.6]
7 * * * Request timed out.
8 * * * Request timed out.
9 47 ms 47 ms 46 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
10 48 ms 48 ms 47 ms 132.185.255.149
11 47 ms 47 ms 47 ms fmt-vip72.telhc.bbc.co.uk [212.58.244.18]

Trace complete.

Still not connected via the bgn series of gateways thank goodness.

Edited by Apprentice (Sun 12-Oct-14 15:23:17)

In reply to a post by pcoventry76:

trust me when I say compared to wholesale prices, it's not that cheap

Obviously - that's how ANY business makes a profit.

If you look at the "Collated users online" graph....

How does one do that? Bear with me I'm a newcomer.

http://portal.plus.net/support/service/network_perfo...

The bottom graph. The higher ones I believe to be the individual Plusnet MSILs.

A few hours ago the big crash was showing. All of the affected ones being bng series.

Edited by RobertoS (Sun 12-Oct-14 21:22:11)

I've ended up on ptw-bng01 and download speeds are more variable. I had a quick look the Plusnet community forum (not a place I usually frequent) and I've seen only one report of lower speeds. Should such a problem as this have any bearing on speed?

Do those graphs include fibre users? Which gateway am I on?

C:\Windows\System32>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.18]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms dsldevice.lan [192.168.1.254]
2 19 ms 18 ms 19 ms 165.core.plus.net [195.166.130.165]
3 19 ms 19 ms 18 ms irb.11.pcl-cr02.plus.net [84.93.249.98]
4 21 ms 22 ms 19 ms ae1.ptw-cr02.plus.net [195.166.129.2]
5 19 ms 18 ms 19 ms ae2.ptw-cr01.plus.net [195.166.129.4]
6 20 ms 20 ms 19 ms kingston-gw.thdo.bbc.co.uk [212.58.239.6]
7 * * * Request timed out.
8 * * * Request timed out.
9 3284 ms 19 ms 20 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
10 21 ms 20 ms 19 ms 132.185.255.149
11 19 ms 19 ms 19 ms fmt-vip72.telhc.bbc.co.uk [212.58.244.18]

Trace complete.

C:\Windows\System32>

In reply to a post by wingco1:

Do those graphs include fibre users?

Yes.

The MSILs are the handover points from BT Wholesale. The 21CN equivalent of BT Centrals. More info on this page. On the graphs link I gave, you can see the WBMC ones, followed by the IPSCs.

Which gateway am I on?

From the tracert I think pcl-cr02. The best check is http://usertools.plus.net/@gateway/

(I think that's right, if not just go to the usertools part and it's the last entry on the left. I'm on holiday using Sky so it won't work for me).

I think he's actually on pcl-bng04 (new gateway) as the DNS hasn't updated.

The BNG gateways are only on the WBC interconnects (21CN) so any 20CN customers won't be affected by the BNG issues.

Hi all,

Sorry to everyone who was affected by the outage! Our network engineers are continuing to work on this and are investigating what happened and how we can mitigate this in the future.

Apologies for any inconvenience the outage has caused.

Regards,

Hi,

I am trying to access the Plusnet portal from a remote location. I am also unable to access the plusnet or force9 email servers to pick up my email.

Using traceroute I can see the following

traceroute to www.plus.net (212.159.9.2), 30 hops max, 60 byte packets
1 10.145.3.254 (10.145.3.254) 7.970 ms 15.875 ms 22.315 ms
2 192.168.100.1 (192.168.100.1) 25.049 ms 30.700 ms 31.246 ms
3 10.140.8.149 (10.140.8.149) 33.341 ms 34.851 ms 35.421 ms
4 10.107.52.53 (10.107.52.53) 616.599 ms 640.250 ms 642.533 ms
5 10.107.52.2 (10.107.52.2) 662.436 ms 665.179 ms 665.838 ms
6 10.107.138.1 (10.107.138.1) 711.708 ms 640.593 ms 589.205 ms
7 148.122.187.13 (148.122.187.13) 589.584 ms 592.867 ms 594.083 ms
8 148.122.180.6 (148.122.180.6) 606.311 ms 610.029 ms 607.537 ms
9 194.248.41.17 (194.248.41.17) 674.725 ms 675.263 ms 688.859 ms
10 ti0013c400-ae13-0.ti.telenor.net (146.172.19.25) 743.113 ms 744.705 ms 745.408 ms
11 ti0016c400-ae4-0.ti.telenor.net (146.172.98.14) 743.804 ms 750.749 ms 750.077 ms
12 ti0300c360-ae3-0.ti.telenor.net (146.172.100.105) 689.382 ms 699.400 ms 795.759 ms
13 ti3003c400-ae6-0.ti.telenor.net (146.172.99.245) 803.886 ms 807.810 ms 804.531 ms
14 ti9002b400-ae0-0.ti.telenor.net (146.172.105.14) 802.895 ms 805.659 ms 806.854 ms
15 linx-gw2.plus.net (195.66.236.164) 808.713 ms 808.110 ms 1152.270 ms
16 ae1.pcl-cr02.plus.net (195.166.129.3) 1145.379 ms 1145.992 ms 1146.899 ms
17 ae1.pcl-cr01.plus.net (195.166.129.1) 1153.202 ms 1152.579 ms ae2.pcl-cr01.plus.net (195.166.129.6) 1153.607 ms
18 po2.pcl-gw01.plus.net (195.166.129.41) 777.362 ms 772.496 ms 751.138 ms
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

Is this an ongoing problem, or is there a solution that I have missed.

I can access the rest of the internet.

Have you received reports from customers saying speed has become inconsistent or dropped since the failure(s)?

It might well do, if other gateways are down for 21CN users e.g. ADSL2+ etc and FTTC then the ones that are up will be busy if folk reboot and get connected onto the same gateway basically congestion which can lower the throughput speeds, of course it could be some other issue for that range of gateways.

Possibly they are blocking access from Norway for some reason.

Either your IP address could have been specifically blocked due to trying to access the mail servers from there, (suspected hacking attempts), so now you can't access the main website, or the address range you are on is already blacklisted somewhere.

The gateway graphs look perfect today.