In reply to a post by mlmclaren:

no other ISP seems to have outages of some sort weekly.... or twice within a week and then the performance between outages sucks too...

Personally, I have not encountered that at all. I am not saying that others have not, I can only speak from my own experience.

In reply to a post by mlmclaren:

You can "try" and defend them all you like but the fact is they have admitted issues, they even admitted that they are in breach of users contracts when they ended mine early and then even compensated be couple hundred pounds for the inconvenience and consistent lies and broken terms and conditions.

I am not "defending" Plusnet at all, I am simply stating my own experience. I am not happy with the recent changes and have said so, but they have not affected me personally.

In reply to a post by mlmclaren:

So if you unaffected (as you claim) why are you here..... you don't work for Plusnet and "apparently" have no idea of the issues others have been through, so do us all a favour and contribute something useful or ......

That is just downright offensive.

The fact is that this post is regarding "another" issue at Plusnet, but you seem to have changed the topic into discussing other providers and there reliability (of which I have given you an opinion)

You also commented first saying you was down and restarted your equipment but then you say your weren't down and didn't do anything to your connection and now you say this is the first outage in months that you've suffered??

So which one is it???

OK, I might of jumped to the conclusion of "defending Plusnet" for that I apologies.

I do not apologise for my final comments regarding your posts and there usefulness to the community on here, but back to my first point regarding the changing of topic, it isn't helpful for those who are trying to get information or even work out the potential issue...

I noticed this this morning, but didn't have time to investigate fully.

Changing DNS entry didn't resolve the issue and it still seemed to be an issue with a PlusNet DNS system (which was interesting as it shouldn't have been using that).

My initial thought was that perhaps something related to their inspection or monitoring (of what we are browsing to etc) that was at fault given that DNS lookups were working correctly when DNS server entry was changed and used. It seemed even when we were using alternative DNS servers there was still a lookup performed by PlusNet DNS, the question is why?

I suspect they look up the site you are visiting against a database they have to determine it's traffic prioritisation level etc or other monitoring of what sites users visit. This is what is failing, hence halting browsing. - This is pure guesswork on my part, I have no evidence to back this up.

Using an encrypted tunnel resolved all the issues immediately (again using Google DNS). Take from that what you will...

One thing for certain, PlusNet do need to be more open and prompt with their status updates.

In reply to a post by mlmclaren:

You also commented first saying you was down and restarted your equipment but then you say your weren't down and didn't do anything to your connection and now you say this is the first outage in months that you've suffered??

So which one is it???

I have no idea what you are talking about, there is no contradiction at all in my posts.

In reply to a post by kasg:

In reply to a post by mlmclaren:

You also commented first saying you was down and restarted your equipment but then you say your weren't down and didn't do anything to your connection and now you say this is the first outage in months that you've suffered??

So which one is it???

I have no idea what you are talking about, there is no contradiction at all in my posts.

OK Well I'll list them then...

In reply to a post by kasg:

Yep, I'm down too. Just restarting the router in case it makes any difference. No service status email received.

Edit: yes, restarting the router fixed it.
Further edit: http://community.plus.net/forum/index.php/topic,1436...

In reply to a post by kasg:

Yes, that's the same thread I posted. Seems to be back now. To be fair, this is the first outage I have had for many, many months.

Edit: well OK, the Plusnet website isn't up yet, but I'm less concerned with that than my ability to connect.

In reply to a post by kasg:

In reply to a post by ZenUserJP:

Well you did now!

Actually I didn't. I checked here on my mobile phone and saw the post in the Community forum, which was still up.

.....

In reply to a post by mlmclaren:

no other ISP seems to have outages of some sort weekly.... or twice within a week and then the performance between outages sucks too...

Plusnet have weekly outages? News to me and probably most on here...

How is he contradicting himself?

His service was down, he rebooted his router and this fixed it. The Plusnet website is still inaccessible, as it is for those on non-Plusnet connections.

Looks very plain and clear what kasg said - no contradiction at all.

Of some sort yes... wether its the customer services lines going down, the chat not working... the service going down for blocks of users at a time...

It would be news to you though, it don't seem you ever have problems with your FTTP!

I wonder if your using Plusnet's DNS at all... I don't suppose you have the standard Plusnet customers setup...

Still no idea what you're on about. Has anyone else?

Edited by kasg (Thu 10-Sep-15 10:53:48)

OK fine, I have just noticed that you was referring to customer service and not the service itself...

Apologies!

Just another example of topics crossing and confusion amongst posts.

Edited by mlmclaren (Thu 10-Sep-15 10:56:29)