In reply to a post by mlmclaren:

Apologies!

Thank you.

I've not seen any news about what you're claiming.

Well there wasn't exactly a f..... press event now was there!

Its in the complaints from the customers... but I don't think their opinion counts to you.

AND ONCE AGAIN THE THREADS GONE OFF TOPIC!

Edited by mlmclaren (Thu 10-Sep-15 11:06:30)

In reply to a post by marcusjclifford:

My initial thought was that perhaps something related to their inspection or monitoring (of what we are browsing to etc)

Plusnet don't do that and if they are ever found to be doing so you could sue them in the Euro courts and win easily.

But like I said - they don't do that.

Outages happen with any ISP, the immediate effects are usually unpleasant but stuff gets fixed in a reasonable time.

Where PlusNet fall down is their poor crisis control procedures part of which should be a process whereby their clients are given useful information on the nature of the failure and when they can expect service to be resumed. That takes good management available 24 hours a day to protect the backs of the engineers who are trying to fix the problems.

Their recent ceasing of 24/7 support for residential clients was a loaded 12 gauge shotgun, with a hair trigger, aimed at their corporate foot.

In reply to a post by oaksys:

Outages happen with any ISP, the immediate effects are usually unpleasant but stuff gets fixed in a reasonable time.

Where PlusNet fall down is their poor crisis control procedures part of which should be a process whereby their clients are given useful information on the nature of the failure and when they can expect service to be resumed. That takes good management available 24 hours a day to protect the backs of the engineers who are trying to fix the problems.

Their recent ceasing of 24/7 support for residential clients was a loaded 12 gauge shotgun, with a hair trigger, aimed at their corporate foot.

Plusnet have been falling down for a long time. I don't think it's all about the CS. Zen does not have 24/7 and they charge much more than PN so they should have it- but it works without

In reply to a post by AndyHCZ:

I've not seen any news about what you're claiming.

Maybe this?

http://www.ispreview.co.uk/index.php/2015/08/uk-isp-...

My three recommend friends start to BLAME me now for poor PN service they say I only after their referral money! And now lose my friends. Thanks PN.

Edited by adslmax (Thu 10-Sep-15 12:15:22)

It sounds like there was a lot who lost the connection, there was a major outage according to the phone call. But they got it back up pretty quickly and in over 2 years with them I have only had 3 problems with them with were resolved quickly. My contract has ended and I am on a rolling one until I renew or change to a different one.

In reply to a post by adslmax:

My three recommend friends start to BLAME me now for poor PN service they say I only after their referral money! And now lose my friends. Thanks PN.

Get some new friends. They sound like douchebags anyway!